Click on the name of the practice to see the reviews other patients have left for us.

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Thank 
you.
Suzanne Ashford-BarnesSuzanne Ashford-Barnes
09:21 23 Jun 23
MARTIN WEBBERMARTIN WEBBER
18:59 19 Jun 23
AS ALWAYS FIRST CLASS SERVICE. HOWEVER, A MAJOR DISAPPOINTMENT IS THE CLOSURE OF THE BERKELEY FACILITY. MAYBE AN EXPLANATION AS TO WHY THE CLOSURE IS NECESSARY CAN BE GIVEN. FOR OLDER PEOPLE WITHOUT TRANSPORT, OR ASSISTANCE, TRAVELLING TO EITHER DURSLEY OR THORNBURY WILL NOT BE EASY.
Healing TherapyHealing Therapy
16:05 01 Dec 22
I just had my appointment with them, I feel really happy with the amazing service, they are very professional and very kind.Mr. Andy Charles is an excellent opticians, he takes the time for the examination and he provided good advice, very honest and professional 10/10 .
Philip MarshPhilip Marsh
19:30 24 Jan 22
An appointment was fitted in for me, at very short notice, and the attention I received was excellent. M Marsh
Bev EldridgeBev Eldridge
15:19 08 Apr 21
KeyKey
10:49 23 Aug 17
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Phil AldersonPhil Alderson
10:38 09 Mar 24
Very helpful. Took time to explain things to me, and went out their way to be helpful. Excellent.
Amanda McKennaAmanda McKenna
12:03 04 Mar 24
Excellent personal service, great quality frames and lenses. Speedy service.
Gzz harttGzz hartt
19:38 21 Feb 24
A first class service. The lady could not have been more helpful with my issue. I would highly recommend this business for customer service, knowledge and advice. Many thanks.
Sarah ChaceSarah Chace
17:20 19 Feb 24
Ricky PlowrightRicky Plowright
18:37 16 Feb 24
Impressed with the thorough eye test
Clare KennedyClare Kennedy
15:43 15 Feb 24
Always very friendly and laid back atmosphere. Makes all the difference. Lovely glasses too. Even the option now to pay on installments if needed. Better than other opticians in Bridgwater by far
Adrian BratisAdrian Bratis
13:10 01 Feb 24
Team CreamaryTeam Creamary
19:21 23 Nov 23
Nervous daughter instantly put at ease, thorough, friendly and informative. Friendly team, recommend!
Carrie TaylorCarrie Taylor
17:38 09 Nov 23
Very friendly and helpful
Tina QuickTina Quick
06:03 03 Oct 23
I love the staff here who are helpful and friendly. My eye examination was very thorough and extremely helpful. The glasses i bought are lovely and were very affordable!
bridget bamseybridget bamsey
15:36 28 Sep 23
Always a good experience would definitely recommend.
Fouzia ImaneFouzia Imane
13:56 28 Sep 23
The experience was very goodI thank the doctor for the effort and advice
Pauline SmithPauline Smith
19:49 11 Jul 23
Very polite and friendly
paul stockhampaul stockham
08:50 30 Jun 23
Great supportive friendly
Adelina PetroianuAdelina Petroianu
08:24 27 Jun 23
pie6742pie6742
11:25 08 Sep 22
Fantastic friendly staff, I couldn’t be happier with the service. 5 stars all the way.
TiNATiNA
22:42 01 May 21
I had my eyes tested at Armstrong and North Opticians in April. I would definitely recommend this place for having your eyes tested although I thought that the frames on display were quite expensive.Paul White review:Eye test wasn’t quite as thorough as my last one at Specsavers hence the four stars. The customer service I received (instore) left nothing to be desired though. Choosing my glasses then having them checked to make sure they fitted correctly are just TWO examples of many… Paul White Eyecare was better all round than the very poor service received from Specsavers!
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Ellie ColegateEllie Colegate
19:57 07 Mar 24
Really happy with the service and experience i had with my little boy. All staff are lovely and helpful. Would definitely recommend to anyone looking😊
Jeanette CarrollJeanette Carroll
16:57 29 Feb 24
Nothing has been too much trouble. Everyone is so nice kind and considerate. I would definitely recommend them. Thanks for all your help
Stephen LloydStephen Lloyd
19:12 26 Jan 24
Brilliant service from start to finish, greeted by the helpful receptionist on arrival, seen on time by the optician who was very informative and thorough, would definitely recommend.
Baerbel Persson HughesBaerbel Persson Hughes
10:29 24 Jan 24
Great service
John SparksJohn Sparks
18:31 14 Dec 23
Excellent service
Sarah MoriniSarah Morini
10:42 06 Dec 23
My 8yr old had his appointment yesterday, test was very thorough and staff were very welcoming. Highly recommended.
Helene WebsterHelene Webster
17:16 01 Nov 23
Great customer experience, friendly & knowledgeable staff, each staff member was able to answer any queries I had regarding all the eye tests.
Sarah WilcockSarah Wilcock
15:54 26 Oct 23
Always a pleasure to go to this opticians, always very friendly, very thorough. They take their time explaining things with you. Receptionist greets you with a smile and nothing is too much trouble. Would highly recommend
Truly GTruly G
10:36 26 Oct 23
Excellent service and care from the team at Armstrong & North, highly recommended Opticians.
Trevor McManusTrevor McManus
11:35 25 Oct 23
The eye examination was very thorough followed by a helpful, friendly and knowledgeable gentleman in helping me to choose the most suitable glasses for me.
Gaynor TaylorGaynor Taylor
09:52 24 Oct 23
Armstrong @ North opticiansSaw me following an eye injury via the WEC booking system they made me a quick appointment and were friendly and professional I would use this opticians againThank you for helping me
Rita HallowsRita Hallows
18:13 04 Oct 23
Excellent service thank you so much
Rosemary AngererRosemary Angerer
13:39 04 Oct 23
Seen on time. I am borderline diabetic and the eye test was more thorough than the last diabetic test I had. Very pleased with service from Armstrong North.
Linda JonesLinda Jones
16:58 22 Feb 19
Trevor WilliamsonTrevor Williamson
11:31 01 Jun 13
Good service nice people
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Norman MansellNorman Mansell
13:20 12 Mar 24
Excellent service throughout. I had solidly compacted earwax which took Nicky three visits to remove. She was patient and unrushed throughout. I really cannot recommend the quality and professionalism of the service enough, all this and incredibly reasonable prices. My wife used a major chain of hearing stores and the service was far inferior we will both be using Nicky’s services at Armstrong and North again without doubt.
LizzyroseanneLizzyroseanne
16:33 27 Feb 24
Had thorough eye test including field of vision with Nick. He was very good, explained everything in great detail so that I knew exactly what my problems were.. Leah and Kate are excellent too. Thoroughly recommend this optician.
Mark W MercerMark W Mercer
16:16 27 Feb 24
Very welcomed by the staff and service.
Christine LewisChristine Lewis
16:55 20 Feb 24
Visited 2 weeks ago for ear examination. Fantastic service ,was told one ear was fine but other was totally blocked. The lady takes a photo and a video of each eardrum so you can see the exact problem.She tried to dislodge it with suction but firmly attached so asked to put drops in ear for 2 weeks and returnWent today and she was able to dislodge no problem at all. This cost £25 which for the amount of time I think is quite good.She showed me the picture and video of my now clear ear which is very reassuring. I highly recommend this branch very friendly staff too.
John BorgJohn Borg
16:37 20 Feb 24
Just had an appointment with Nicky, the Hearing Specialist, as I was having problems with wax in my ears. She was excellent. She checked my ears and even showed me photos of the problem. She then cleared the problem and now back home with best hearing I’ve had is several weeks. Thank you Nicky.
Steven LucasSteven Lucas
09:26 16 Feb 24
Lovely welcome by Katherine and excellent service by Nick who was happy to clear up a small concern I had.
Suzanne PriceSuzanne Price
13:02 14 Feb 24
All fine . Everything explained well and carried out with care
Kevin DorneyKevin Dorney
14:40 13 Feb 24
Excellent prifessional & friendly service. Woukd recommend.
Stuart CattermoleStuart Cattermole
11:42 13 Feb 24
Staff are genuinely nice. Much better than the professional smiles and niceness found at the large chains. Cured as well!
Leanne HoldenLeanne Holden
20:55 06 Feb 24
Brilliant service and advice given.
David CurtisDavid Curtis
16:30 22 Nov 23
Very good service, had no complaints at all.All straight forward, and the staff were nice and polite, and helpful well done.
Martyn JamesMartyn James
12:27 22 Nov 23
Very friendly staff and my examination was carried out in a very competent and friendly manner. I was asked if I had any questions about my eyes and was reassured about their overall health. The staff went to some length to ensure my lens choice offered good value for money. Martyn James
Stephen WhitcombeStephen Whitcombe
16:16 07 Nov 23
Great service from everyone involved, nothing was to much trouble. would recommend to anyone.
Beverley FrodshamBeverley Frodsham
06:22 04 Nov 23
A great experience, felt totally at ease.
Sue EnglefieldSue Englefield
11:09 27 Oct 23
Deb CannardDeb Cannard
10:51 25 Oct 23
Friendly staff
kathy Braceykathy Bracey
21:35 19 Oct 23
Great service – very helpful and friendly staff. The gentleman that did the eye test had a great personality!The gentlemen that went through options available to me when choosing my glasses was very nice, considerate and non pushy! Very accommodating in helping me with my small budget – I liked all the staff, the receptionist was very helpful too. Thank you to all of them.
Grant EdwardsGrant Edwards
10:39 30 Sep 23
A great experience for me..
David HumphreyDavid Humphrey
08:43 06 Sep 23
An in depth thorough eye examination, test findings well explained, and clear recommendations for my reading and driving bifocals.
Deb SpeightDeb Speight
14:20 26 Jul 23
Great service, friendly staff
andyinbosandyinbos
15:26 14 Jul 23
Very professional eye test and friendly staff. Would thoroughly recommend
Ben HughesBen Hughes
19:09 23 Jun 23
GemGem
18:11 23 Jun 23
Excellent customer service, always polite and nothing is too much trouble, especially Kat. Thank you! 😊
Frankie Rosemarie PostFrankie Rosemarie Post
16:59 23 Jun 23
I have made frequent visits to Armstrong and North – the staff are always superb, friendly, knowledgable and efficient. I have visited several opticians in the area but this one always comes out on top.
MarkandkateweddingMarkandkatewedding
12:04 23 Jun 23
Bought a lovely pair of designer sunglasses fit really well and staff went through all the options so I could choose what worked for me no pressure
paul griffithspaul griffiths
12:01 23 Jun 23
Had a pair of glasses quality is good the colour change works really well, staff took care and time explaining everything
Gill ReadingGill Reading
11:15 20 Jun 23
The girls who served me where lovely. Friendly, professional and efficient. Will use them again
Mrs RavenMrs Raven
00:37 18 May 20
Anne SweetAnne Sweet
08:48 23 Aug 18
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Russell FordRussell Ford
16:26 11 Jul 23
Excellent service given. Eye test experience was relaxed & I was spoken to in plain English I could understand. I would recommend this Optician.
Fast, efficient, friendly, and helpful.
Jacki HebblethwaiteJacki Hebblethwaite
11:56 07 Jul 23
Excellent service as usual. Great team.
James WalkerJames Walker
10:04 07 Jul 23
Very friendly and professional staff and service.
Kerry VinesKerry Vines
10:14 01 Jul 23
Always so very helpful. You don’t get rushed through the examination process and then excellent help to chose the right pair of glasses. Been going to this opticians for the past 35 years, wouldn’t go anywhere else.
Keith WylieKeith Wylie
17:50 09 Jun 23
Excellent service. Could not have been more helpful.
Alexa GreenAlexa Green
14:35 02 Jun 23
Unrushed, expert and thorough eye examination followed by time to talk through the options. Friendly and professional staff – highly recommend for the personal touch
Geoff CleakGeoff Cleak
11:04 20 May 23
Friendly and professional service. Only 48 hours from eye test to receiving new glasses 🤓
Derek PearceDerek Pearce
18:41 22 Dec 22
The Chipping Sodbury branch really exceeded my expectations, super friendly and efficient team, all who go out of theirway to ensure the perfect experience. I collected my new specs today, really pleased. So a big thank you to the entire team.
Ken Langley (Genius)Ken Langley (Genius)
16:10 16 Aug 22
Called in by them to have a eye test, first for two years. AbFab service, good fun with excellent info. Just brill. Cherry on reception and Neil for the fitting etc. Happy time and super glasses. They are all lovely helpful people. Thanks.
Stephen Paul ColeStephen Paul Cole
16:32 15 Jul 22
Staff are always friendly & helpful. Thanks for being patient waiting for me to be able to come and collect my new glasses.
Mark KenyonMark Kenyon
15:21 16 May 22
Really friendly, helpful and flexible providing good realistic advice and guidance
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Rod SpriggsRod Spriggs
13:22 01 Nov 23
My wife and I have been clients of this Practice for nearly 30 years and always had excellent service.My wife had an accident resulting in nerve damage – over the years the resulting problems she experiences with her eyes have been addressed by Mr and Mrs Wilson – She needs modified glasses with dark/blocked out lenses, etc.Over the years Marta has researched suitable glasses – the last pair proving VERY difficult because of lack of suitable frames and craftsmen to adapt them. It took her quite a while to source them but she has been successful in finding glasses which have improved my wife’s life considerably.Thankyou Marta, Barbara and all the Staff at Chirk.
Jennie HendersonJennie Henderson
13:39 05 Oct 23
My Optitian, Barbara, was excellent , reassuring and very thorough.
David WilliamsDavid Williams
11:23 05 Oct 23
Barbara is just amazing. The best in the country if not the world. Sadly very poor selection of frames, but you will not get a better service anywhere.
wendy Spoonerwendy Spooner
11:23 03 Aug 23
Excellent, thorough service. Very professional, friendly and unrushed. Highly recommended.
Mark TurnerMark Turner
12:18 08 Mar 23
Julie ChampionJulie Champion
16:03 03 Mar 23
Very helpful, got an appointment in good time and the place looks much nicer now they’ve opened it up and removed the blinds.
Amer NazirAmer Nazir
17:50 18 Jan 23
First class, thorough MOT for my eyes. Friendly staff and highly recommend.
Elaine TinsleyElaine Tinsley
15:57 06 Jan 23
Telephoned with an eye problem. Receptionist very helpful and reassuring. Gave me a quick appointment and kept checking for cancellations. Mrs Wilson the optometrist did an excellent examination and explained everything clearly. Very pleased with everything and will certainly recommend them.
Janice JonesJanice Jones
11:22 19 Dec 22
Recently visited the practice, and feel I had a very good service. Receptionist very helpful in finding suitable appointment and Optometrist Barbara was very thorough, explained everything clearly. Very friendly, welcoming environment- would recommend.
Steve RoffeySteve Roffey
16:18 24 Nov 22
Great service, called in at 12.15 and got an appointment for a eye check for 14.20 that day! Barbara Wilson was very professional and reassuring.
victor rogersonvictor rogerson
17:12 16 Nov 22
I phoned up at midday with a problem with my left eye I had an appointment at 4pm the same day the people were very friendly and professional I had a thorough examination the problem was identified and a phone call made to the local hospital and I had an appointment at the hospital at 9am the following morning the service I was given was excellent I would highly recommend this practice to anyone first class thank you very much
julie whittlejulie whittle
11:05 27 Oct 22
Excellent service,very professional, pleasant and thorough. Reassured my elderly mother about cataract operation, gave us some recommendations of private clinics and even phoned up about waiting times.Removed an ingrowing eyelash too!Thankyou so much
Samantha HutchinsonSamantha Hutchinson
06:21 07 May 22
What an amazing team of professional staff. Always cheerful and very warming.My family have been with this practise for nearly 10 years and they have always accommodated myself and 5 children , nothing is too much trouble for any of the staff, they really do go out of their way to make every experience very comfortable for us all.I would highly recommend this practise Thankyou to you all .
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Edwin WestlakeEdwin Westlake
10:02 06 Mar 24
Very good, and very informative.Optician very polite and friendly.
Lynda NixLynda Nix
15:33 27 Feb 24
Would recommend Armstrong & North Opticians strongly. Very impressed with the treatment and patient care. I have had problems after a recent Cataract operation and have been given lots of information and advice, which also includes further treatment, which l am now going for an assessment in the next few days, which may lead to further laser treatment and hopefully clear up the problem. Thank you so much for your help.
Roger SmithRoger Smith
09:59 23 Feb 24
Very good experience as always.
Ruth WyllieRuth Wyllie
14:10 19 Feb 24
A nice, relaxed appointment, as always. Very thorough eye examination by personable optician.
Ron ClampinRon Clampin
14:37 05 Feb 24
Great and friendly service as always.
Prem BurfootPrem Burfoot
12:14 01 Feb 24
Alan CharmanAlan Charman
10:34 01 Feb 24
Met all expectations
gary wilsongary wilson
11:23 09 Jan 24
POLITE HIGHLY RECOMMEND 5***** EXCELLENT…1ST CLASS kind regards Gazza 😀
Carol EastCarol East
18:49 06 Jan 24
Professional and efficient as always. Forgave me for being late.
Alix ChapmanAlix Chapman
18:25 05 Jan 24
Friendly and helpful staff.
Angela WAngela W
17:56 05 Jan 24
Edit: The owner replied and said “We did offer to source an alternative selection of frames for you which was declined” but this isn’t true. I had asked if there was a catalogue that could be sent to me, so that I could choose from frames that weren’t in-store, and you said you don’t offer your catalogue online for proprietary reasons. I was fine with that and said maybe.Original review: The eye test price which isn’t advertised online is £49 whereas Specsavers charge either free (if you buy Specsavers glasses) or £20-£25. It is really expensive… Then, I tried to pick some glasses in store, but I didn’t like any of their frames so I wanted to buy some frames elsewhere. To be able to buy lenses elswhere, you need your PD. However, I asked but this opticians shop don’t give you your PD distance (unless you buy their lenses which were £100 more expensive than online). For me this was not really good so I was unhappy with my experience.
Vernon ToshedsVernon Tosheds
17:04 05 Jan 24
Nigel ByersNigel Byers
11:30 19 Dec 23
A pleasant experience and very thorough a well explained condition of my sight and done in calm and comfort.Thankyou.
Terry TomlinTerry Tomlin
10:09 19 Dec 23
First class service. Couldn’t fault the attention to detail throughout our appointment. Just moved into the area and chose this opticians based on the reviews. My husband and I are in agreement,outstanding optical care. Highly recommend.
Derek HantonDerek Hanton
10:01 19 Dec 23
Hi the team was very perfessional with me I’m disabled very helpful & expalain very think to me thank you very happy with the team
Ann FernandesAnn Fernandes
10:31 11 Dec 23
I was very happy with my eye test and how my test discovered I had cataracts and was dealt with straight away thank u
Sharon TylerSharon Tyler
17:55 07 Dec 23
A warm welcome is assured along with excellent customer service.
jonalansaxjonalansax
11:41 22 Nov 23
Excellent!
Glen FollonGlen Follon
11:50 07 Nov 23
Easy to book an appointment online. Staff friendly and helpful. A more personal service than you may get at somewhere like Specsavers.
Nigel ProctorNigel Proctor
14:04 28 Oct 23
Michelle KnapperMichelle Knapper
11:11 12 Oct 23
Grace ThompsonGrace Thompson
10:19 12 Oct 23
Relaxing and kind atmosphere. With a family run feel. Very knowledgeable stuff with a personal touch.
Barry partridgeBarry partridge
19:00 10 Oct 23
Really good and thorough eye test. The technician was very friendly and communicative would recommend.
Amanda BresnanAmanda Bresnan
15:15 10 Oct 23
Excellent service they always give you a thorough eye test and lovely staff.
John StuckJohn Stuck
18:20 02 Oct 23
My appointment was on time, friendly and professional. Thank you.
H HH H
16:23 25 Sep 23
Excellent optiticians…..have used Armstrong and North for many years. They’re a small local company who provide a fantastic service. They do NHS with a wide range of glasses….the staff are very knowledgeable and friendly. The optometrist is thorough and efficient.
Thorough eye tests, friendly and knowledgeable service.
Carl CollisCarl Collis
11:25 09 Sep 23
The optician was brilliant. He explained everything that he was doing to my daughter whilst keeping her engaged. He kept ger at ease. All the staff were really helpful and friendly. Can’t recommend them enough.
David HowarthDavid Howarth
13:10 06 Sep 23
The staff are very nice and friendly and helpful
Jeanette ZivkovicJeanette Zivkovic
12:50 06 Sep 23
Aaron makes you feel completely comfortable whilst testing your eyes. He explains everything as he goes along and you never feel rushed.You can tell he takes pride in what he does and my husband and I wouldn’t go anywhere else and highly recommend them.The receptionist is very welcoming too !Don’t hesitate to book an appointment with them, you won’t be sorry !
Andrew LangdaleAndrew Langdale
17:04 10 Aug 23
jk wjk w
13:17 04 Aug 23
Polite, caring, patient, congenial and happy to exchange a bit of banter. Professional but relaxed atmosphere.
James KeatingJames Keating
15:26 03 Aug 23
A very friendly and professional Optician who you can depend on.
Barrie MillsBarrie Mills
15:42 02 Aug 23
Friendly but professional service. Optician happy to engage in conversation whilst maintaining a thorough and efficient service. Explains any points of ambiguity and responds to questions with informative replies. A pleasant person, made me feel very comfortable throughout the process.
Robert MaddenRobert Madden
09:22 02 Aug 23
Polite and attentive
Tom KtommoTom Ktommo
10:02 23 Jun 23
Very good optician’s, there’s no rush or hard sell, the examination was through and explained all the way, would recommend to everyone
Relaxed, optician very informative, would recommend this practice highly
Tilly BrownTilly Brown
11:52 28 Feb 23
Aaron the optician is fantastic, and lovely. Very chatty and upbeat, my appointment didn’t feel rushed. He was extremely thorough, making sure the lenses he prescribed me were correct. I suffer from anxiety, although I don’t come across as though I do. It’s stopped me from making an appointment for a few years and this experience has really put me at ease. All staff are excellent and inviting
Vesta St NoirVesta St Noir
19:46 01 Feb 23
Amazing service! From the moment I called and spoke to Gabrielle she was so helpful and accommodating as we discussed options for my daughters glasses who is 7 months old. We attended a fitting with the Optometrist who was so great with my daughter and was very informative explaining how the glasses would benefit her and help correct her squint. We had to order specialist glasses as she is so small & they were very helpful and took our NHS voucher. I had previously tried Specsavers who just tried to push their own glasses on us even though they were too big and not suitable. I would 100% recommend this optician Armstrong & North.
Linda BilbyLinda Bilby
18:28 25 Jan 23
Excellent service. Very polite, professional and helpful staff. Very patient and understanding.
Steve ElamSteve Elam
18:15 16 Jan 23
Had a fantastic experience with the team here at Armstrong & north. Optician Aaron was very professional, guided me through the process and made me feel completely at ease. The young lady at reception was excellent too. Guided me through all the available lenses and frames and gave me all the options I needed to ensure the glasses I ordered were the right ones for me.Would highly recommend.
James HurrellJames Hurrell
14:26 15 Jan 23
Very poor customer experience. Felt miss sold too, and pressured. When we returned to discuss we were lied to, and they attempted to make us feel stupid. Their costs are ridiculous. Wanted to charge £60 for a child’s contact lenses consultation. Boots however offer the exact same service for FREE. Wanted £160 for thinner lenses on a child’s spectacle prescription. We have received a refund on this occasion, and bought our sons glasses elsewhere, where we have paid £20 for thinner lenses. Would not recommend.
Maureen BarnettMaureen Barnett
18:16 04 Mar 22
Very helpful lady repaired and lined up my rimless frames. Excellent service. Thank you
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Ashley TuckerAshley Tucker
08:52 16 Mar 24
Appt on time ! Excellent advice 10/10. Highly recommended
Anne CheshireAnne Cheshire
10:44 13 Mar 24
Very thorough and detailed service
I booked an eye test after cataract surgery three months prior. My eyes had been checked post op but I felt that my vision was changing since that check. I was told in no uncertain terms that I could not under any circumstances have another eye test for at least 9 months unless I paid for it, thus I’ll have to order news glasses with a prescription which may not be right. Not what I’d hoped for.
hans falkenburghans falkenburg
09:30 07 Mar 24
Karen GrahamKaren Graham
16:19 06 Mar 24
Had my eyes tested with alvaro he was very friendly helpful and informative. Would definitely recommend
Lucia BarrettLucia Barrett
16:40 21 Feb 24
Thank you for sorting out my eyes quickly
Gina GoodwinGina Goodwin
10:55 21 Feb 24
Best opticians ever, reception staff atr so helpful and friendly. Craig the ophthalmologist was reassuring, understanding and professional. Great service from start to finish.
My son saw Craig, who was excellent! Really thorough, explained everything and engaged on my son’s favourite sport (golf), which really put him at ease. Thanks Craig!
Yvonne JohansenYvonne Johansen
16:59 20 Feb 24
My optician was really thorough and very good at his job. Excellent service.
Rod IrvineRod Irvine
09:52 19 Feb 24
Easy and professional experience.
Jasmine WhitwellJasmine Whitwell
09:48 26 Jan 24
Great experience, was look after well and had a detail clear examination
ken coughlinken coughlin
10:24 25 Jan 24
Charlotte MarwoodCharlotte Marwood
08:34 24 Jan 24
Great service by all the team. Craig took time to explain the changes occurring with my eyes and the path to ensure best results which will benefit me long term. Knowledgeable professional and kind.
Keith RoseKeith Rose
16:54 23 Jan 24
My appointment with Craig was punctual and professional. Far less impersonal and much more friendly than the big chains that I’ve used in the past. Highly recommended.
Rachel BellamyRachel Bellamy
07:56 23 Jan 24
Appointment on time. Optician so good with the children, making them feel at ease and making jokes with them. The reception team are great too.
Margaret LloydMargaret Lloyd
10:54 30 Dec 23
Conrad ElphickConrad Elphick
23:04 29 Dec 23
Superb service. 10/10. Cannot find any faults.
David ThomsonDavid Thomson
17:48 29 Dec 23
June PenmanJune Penman
11:23 29 Dec 23
Excellent service very friendly and made me fell relaxed. Thank you
Keith RyderKeith Ryder
09:30 29 Dec 23
Friendly, knowledgeable, patient and professional. Excellent
Bev EldridgeBev Eldridge
03:22 11 Dec 23
Lovely, friendly and welcoming staff 🙂 no complaints!
JJ
11:37 08 Dec 23
Everyone I dealt with at A&N was friendly, polite, efficient, and customer-focused. The scans and follow-up eye examinations were thorough and not rushed. I felt ‘listened to’ with responses to my comments and questions tailored to my personal circumstances. My prescription had changed slightly, but I wasn’t pressured into buying new glasses. I have arranged a follow-up appointment to discuss contact lens options, perhaps with a view to Lens Replacement Therapy. I am expecting an objective and honest appraisal. I am pleased to offer A&N an unqualified recommendation – thank you.
Angie DayAngie Day
12:13 07 Dec 23
Went here after being very disappointed with the opticians I was using. They are efficient, thorough and care about their clients. Craig explained my condition fully. I wouldn’t hesitate to recommend them to anyone 10/10..would rate them higher if I could
Jan WhelonJan Whelon
11:45 01 Dec 23
Angus SmithAngus Smith
11:06 27 Nov 23
Professional and thorough service
Adam WhiteheadAdam Whitehead
10:15 17 Nov 23
Excellent professional, friendly service. Thank you.
Moira StevensMoira Stevens
17:43 15 Nov 23
My husband and I recently had an eye test. The reception staff were extremely helpful, as my husband has dementia and is non verbal, the whole experience could have been catastrophic. But it wasn’t.Everyone was very kind and caring.The optician , Paul, was amazing and somehow managed to assess my husband’s eyes.I cannot thank everyone enough.Highly recommend the place.
Sue M AngusSue M Angus
15:13 15 Nov 23
Efficient sight testing with clear explanations and recheck of various matters to add confidence
Mike PritchardMike Pritchard
18:39 14 Nov 23
Friendly welcome on entering Dursley branch. The appointment was on time. The concluding business was carried out efficiently
Elwina GuilElwina Guil
13:30 25 Oct 23
David WalkerDavid Walker
12:40 19 Oct 23
Just very well run. Plus an overriding concern that governs patient care. You eyes are valuable they require the care offered here
cdblabour partycdblabour party
10:06 17 Oct 23
Friendly and efficient service with very good advice .
Rebecca ThornellRebecca Thornell
07:02 15 Oct 23
First time eye test for my 5 year old . The guy who did the test was amazing with her made it fun and quick. Highly recommended
christopher Cookechristopher Cooke
08:56 14 Oct 23
Sue CapenerSue Capener
16:11 03 Oct 23
Excellent service – accurate prescriptions and quick, efficient and friendly administration.
Rachel FinchRachel Finch
11:21 03 Oct 23
Great opticians. Friendly , efficient and thorough . I was actually stupidly late for a part of my appointment and offered to come back but they kindly fitted me in .
sheila radfordsheila radford
09:26 03 Oct 23
Kim BoyceKim Boyce
12:15 27 Sep 23
Greated at reception by welcoming friendly staff, the optician who seen my 3yr old was amazing he was really interactive with her at all times.
Paul StephensonPaul Stephenson
09:14 25 Sep 23
Really helpful, polite, professional and informative.
Alvaro BorgesAlvaro Borges
11:22 11 Sep 23
Andy did a extremely thorough eye examination. Friendly staff and great overall service.
Laura WLaura W
18:34 09 Sep 23
Took my very shy 5 year old for an eye test and we saw Paul Duckers who was without fault. Absolutely brilliant service from start to finish and he made the whole test very enjoyable and engaging for my son. The receptionists were lovely and welcoming as always and I cannot recommend them enough.
Carolyn RigdenCarolyn Rigden
10:55 07 Sep 23
All the staff are knowledgeable, friendly and helpful. Everything is explained clearly and efficiently making for a stress free experience. Thank you.
Jenny BrooksJenny Brooks
16:13 06 Sep 23
My experience was quite satisfactory
Andrew HarperAndrew Harper
10:03 05 Sep 23
Reception staff were very efficient and I was seen by an Optician bang on time. The Optician was first class, effective and courteous. I would happily recommend this branch
Jill DavisJill Davis
21:32 16 Aug 23
The optician I saw was so helpful and friendly. Even arranged a second appointment to retest my eyes as my left eye was experiencing problems the first time I went in and he felt he had not got an accurate result of my vision. Would thoroughly recommend this establishment.
Vicki WattsVicki Watts
17:20 03 Aug 23
I took my daughter in for her usual 2 yearly eye test, we saw Mr Borges, he was so lovely and chatty with her as she is quite shy. He was very thorough with the test, even when she got the giggles because I smiled at her, we came away very happy with the service given. Highly recommend.
Lesley DunningLesley Dunning
12:29 03 Aug 23
Appointment within a week. Confirmed with text message and a reminder the day before. Thorough examination. Plenty of time for appointment not rushed. Optician took the time to listen about my eye problems.Thankyou.Lovely receptionists and caring staff.Very efficient service would definitely recommend.
Natalie MarshNatalie Marsh
10:45 24 Jul 23
Absolutely fantastic opticians I’ve always used these opticians I would not change them for nothing outstanding opticians so professional and kind and very helpful with my disabilities too 100/100 percent
Judith SmithJudith Smith
12:20 20 Jul 23
I can highly recommend Armstrong and North Opticians. The optician was very patient with my husband who has communication difficulties. There’s a relaxed and friendly atmosphere in reception.
Fran CockingFran Cocking
13:45 13 Jul 23
It was brilliant. Andy,Tom and the charming ladies on reception were all helpful. Last week I phoned and was given a time. Several days later I had an appointment with Tom who took time to explain what was probably wrong. This was confirmed by Andy in subsequent eye test. I knew that I have cataracts in both eyes but not how advanced it is. This has now been thoroughly explained and am been referred to a surgery/hospital to have an operation. So professional. Thank-you for saving my sight and enabling me to look forward to a return to normal life. Francis.
Dean MandefieldDean Mandefield
15:06 02 Jun 23
Excellent service – recently had problems with vitreous detachment. They fitted me in quickly and carried out a thorough investigation. Very friendly, welcoming and reassuring.
Annette CrawfordAnnette Crawford
13:57 02 Jun 23
Excellent opticians , my recent experience has been about my cataracts; I was referred by them and within two days I had an assessment appointment, within eight days I had the first cataract removed. At my four week check up, they referred me for my second cataract; and now eight weeks later I have had my second op.These opticians are ace with both the normal eye sight tests and the after care of surgery.They are pleasant, kind, thorough and caring, I wouldn’t go any where else.
Angela SmithAngela Smith
15:31 10 May 23
Very professional, friendly staff and I cannot fault this business and highly recommended.Had both eyes and ears tested here and very pleased .Felt listened to what my concerns were ,and helped .All the staff are very helpful.
Mike BrooksMike Brooks
17:00 03 May 23
Excellent service and very thorough examination. Very impressed with the optician
Marie MillsMarie Mills
18:35 01 May 23
Very friendly, was wonderful in checking kacceys eyes. And explaining in a way she would understand for her age.
RachelRachel
12:35 20 Mar 23
I have recently started swimming and enquired about some prescription goggles so I don’t have to wear my glasses in the pool, Jo on reception was really helpful and arranged for some goggles to be sent to the practice for me to try and they arrived within a few days,Tom assisted with fitting and the goggles are great, extremely good price too! 😊
jade chambersjade chambers
13:54 15 Feb 23
Just wanted to post to share my incredible experience with the staff at Armstrong & North Opticians today.I have 4 young children and find it very hard to find the time to attend appointments for myself! However today i only had my youngest with me (9months) so i took the chance to get a very overdue eye check!I was hoping he would opt for a snooze on the way there, however of course he chose not to!My appointment was upstairs and by this stage i had a very bored baby who no longer wanted to be stuck in a pushchair!I was just going to take him in with me and have him sat on my lap.However carol on reception offered to watch him for me so i could concentrate and get it done quicker! The staff were all so kind to my son Finley and i think he ended really enjoying his time there 🤣. They really went above and beyond for us and its such a relief as a mum to have the reassurance and kindness they gave us!So again a huge thankyou from myself and finley 🥰
Richard WrightRichard Wright
16:55 26 Oct 22
Tiffany Ford and Paul Duckers completed the ophthalmic work and were professional and efficient. The turnaround time was quicker than expected. Terri did the dispensing work and, both friendly and helpful and provided all the advice and assistance I needed.
Dan ArthursDan Arthurs
11:20 15 Jan 22
After many years spent at impersonal big chains I made the move to a smaller local practice. Never regretted it. The staff at the Dursley branch are exceptional. Professional, friendly and always give as much time as you need to explain everything.
Serena HoldsworthSerena Holdsworth
11:07 22 Sep 21
Always great service and understanding of a child’s very complex eye issue. They go above and beyond when needed for support and then follow up afterwards. Highly recommend them.
K DK D
13:23 21 Aug 21
Excellent service. Appt on a Saturday. Long waits for appts, same everywhere. Counter staff well mannered.Saw Optician Mr Paul Duckers. Great attitude. Efficient service. Explanations offered. Thank you.
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Dave JonesDave Jones
10:16 12 Mar 24
Excellent and professional service throughout the appointment from entering reception to being measured for new glasses and leaving
Ian KingIan King
16:47 11 Mar 24
Excellent service from Kevin
Ian ShephardIan Shephard
09:49 07 Mar 24
Alan VerseyAlan Versey
11:27 05 Mar 24
Attention to detail is second to none. Has never failed to satisfy my optical requirements. Would give 6 stars if I could.
John BurnJohn Burn
09:51 08 Feb 24
Pat BrimblePat Brimble
10:11 02 Feb 24
The service was excellent everything explained very clearly and all my questions asked, answered and explained. Would recommend this service to anyone.
Cherry HamiltonCherry Hamilton
14:56 12 Jan 24
Lovely staff on Reception.A comfortable appointment/eye test.Questions followed by discussion about eye health, both helpful and informative.Thank you for great customer service.
richard roserichard rose
10:09 06 Jan 24
Excellent Service.
Trevor FordTrevor Ford
22:23 05 Jan 24
Welcoming 😀
Anthony WilliamsAnthony Williams
16:10 05 Jan 24
Nice people relaxed atmosphere very good
Barbara ChittyBarbara Chitty
15:47 05 Jan 24
Always professional and polite. All questions answered clearly.
Ray BrownRay Brown
16:47 04 Dec 23
Once again my visit to Armstrong & North Optician was a pleasant and productive visit. Mr. Kevin McMorrow carried out my eye tests in a very professional manner but at the same time answering my questions and putting my concern’s at rest.
Teresa HallTeresa Hall
19:36 30 Nov 23
I had an eye examination Monday ,I felt a little bit anxious because of the price of things today but the optician put me at my ease ,I would recommend them very kind and very professional so I’m glad it’s over for for a year probably be going back next year.😁
Caroline LeyCaroline Ley
11:12 30 Nov 23
Excellent customer service at Armstrong & North in Felixstowe. The staff are all helpful, well informed and efficient. As always my contact lens check was careful and thorough.
Lorna AdamsonLorna Adamson
17:43 18 Nov 23
Sympathetic and efficient service.
Carla CoutoCarla Couto
13:19 17 Nov 23
Extremely happy with the diligence and care provided at Armstrong & North Opticians in Felixstowe. The staff are friendly, helpful and very effective
Peter ThurstonPeter Thurston
12:39 13 Nov 23
maureen beetonmaureen beeton
13:48 05 Oct 23
Gary TonksGary Tonks
14:50 03 Oct 23
Kevin was excellent as always. Brilliant service.
David RichardsonDavid Richardson
11:03 20 Sep 23
George ToppingGeorge Topping
00:32 15 Sep 23
A really good practice. The optometrist was brilliant. The measuring and fitting choice was done with skill. Thank you!
James DoddJames Dodd
08:47 24 Aug 23
As usual very good experience at Armstrong & North opticians in Felixstowe. Nice polite friendly staff. Thorough eye/sight examination.
Stephen ChristmanStephen Christman
12:03 11 Aug 23
Very good customer service and friendly staff. Thank you.
Jill PaneJill Pane
15:01 10 Aug 23
Thorough examination but no hard sell to replace my current spectacles.
Derek HemsleyDerek Hemsley
14:53 04 Aug 23
The Optician I see is very good, patient and caring. I am disabled and he makes sure everything is OK. Very impressed.
John HarbridgeJohn Harbridge
10:02 28 Jul 23
A friendly and professional service
Ed TurnerEd Turner
14:19 27 Jun 23
Excellent eye testing, hearing test, ear de-waxing and spectacle selection all in one session!
Andrew WoltonAndrew Wolton
11:43 12 Jun 23
A helpful receptionist, a prompt appointment and an attentive and informative optician all combined to make this a successful and pleasant experience. I’ll continue to attend here whenever necessary.
Nour LifeNour Life
15:44 11 Jun 23
As always I was completely satisfied by my appointment. It started exactly on time. It was thorough, professional, there was no rush and Patrick was informative answered all my questions before reporting that my eyes were in excellent health. So I have no difficulty in awarding five stars ⭐️ ⭐️The receptionist give me a warm welcome 🤗 and dealt with my appointment efficiently. The waiting room was spotless and well maintained and relaxed. I wholly recommend this company.Shaimaa Lyas
Richard WalesRichard Wales
08:55 11 Jun 23
Excellent service, and very thorough answers to questions. Would recommend to anyone that wants high quality service.
GillyGilly
14:55 25 Jul 22
Had a very positive experience here today. Took my very elderly mum in for an eye test. Absolutely no problem accommodating a wheelchair and the optician was very patient with my mum being hard of hearing. All the staff we encountered were very friendly and helpful. And another really welcome aspect of our visit – there was no hard sell of frames or lenses after the test. It was very relaxed without any of the pressure the chain opticians can put on customers. Can highly recommend – there is free parking around the corner by the station too.
Maxine HowardMaxine Howard
15:40 28 Mar 22
Had my eye test with Kevin last week and couldn’t fault it. Also, Jaqui was super helpful finding me the best suited glasses that met my preference and looked amazing! Wouldn’t go anywhere else.
David SmaleDavid Smale
17:32 17 Jan 22
Had eye test this afternoon by Kevin McMorrow. He was very thorough and I would recommend him to anyone seeking advice or an eye test.
Tracey LackTracey Lack
10:37 24 Aug 21
I came here as son getting migraines and gp suggested another eye test and this only place with quick appointment available.On entering shop the receptionist was far from welcoming with miserable glare . We are both exempt from wearing mask but she angrily asked us to wear one and in saying we exempt her attitude was ‘oh are you’re in angry voice. She then hardly looked at us grunting take a seat.While waiting an elderly lady was already there looking at glasses with another member of staff who again was rude in manner she spoke. The lady decided to go elsewhere and staff continued negatively discussing her when she left loudly in front of us.Eventually went to the optician who seemed okay but not really listening to my concerns.Will never go there again
Kinson LimitedKinson Limited
10:00 13 Nov 19
After years of attending another optician I recently ended up at Armstrong and North (previously the Co-op opticians) in Felixstowe. I had noticed is was quieter that say Specsavers, but needed a quick appointment so opted for them. Well what a surprise, I am literally over the moon I am so pleased with the extraordinary care attention and value. Kevin the optician took up my case with a level of interest far in excess of what I have ever experienced before. I am sending my wife there next. If you want to look after your eyes as much as you should and need a good optician in Felixstowe, well this would be my recommendation.
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NolanfanipsNolanfanips
16:50 22 Feb 24
Just had the best possible service from Lara at A&N who fixed my broken glasses.Recent eye test was very good too.
Angela CuttingAngela Cutting
14:54 16 Feb 24
Very good examination. Staff very nice and polite. Would highly recommend.
Victoria CornwellVictoria Cornwell
17:31 26 Jan 24
Highly recommend Armstrong & North opticians. Very professional and friendly helpful staff.
JO NICHOLLSJO NICHOLLS
13:38 26 Jan 24
Armstrong and North are the best opticians offering an extremely friendly experience. Other opticians are too hectic. So if you after a calm personal experience then Armstrong and North highly recommended, would never use another opticians. They also do hearing tests now every other Thursday.
claire kalinowskaclaire kalinowska
11:52 26 Jan 24
We have used this opticians for many years (30) in my case, long before they became the current name.All staff are fabulous and take time to explain everything necessary.Kevin has been incredible with both my children, kind, very patient and understanding of wiggly, bored, comedy children.Lara had taken time, twice, to explain about visual stress testing for my son.I cant recommend them highly enough.
sean mooresean moore
16:25 15 Jan 24
Very helpful and so passionate
John WhittakerJohn Whittaker
17:19 22 Dec 23
Whilst very happy with all your staff when I had my recent eye test at your Ipswich store, which has a calm and re-assuring atmosphere, I have to query your lens pricing. I was quoted “£200” for new lens’ excluding frames.My wife was shocked at this as she recently had new glasses. So I took my prescription to her optician and bought complete glasses for less than £150.I can appreciate your buying power can’t match some of your big high street competitors, but the +40/50% differential in lens prices made me buy elsewhere.
Julie SparkesJulie Sparkes
13:22 11 Dec 23
The people were very welcoming and very professional at all times and the gentle man who did the test explained every step and it is a very warm and friendly inviroment I was made very comfortable thank you merry Xmas.
Adrian BriggsAdrian Briggs
15:14 06 Dec 23
Very good eye test with good explanation of everything and helpful when picking out new glasses.
SIMON AMONDSIMON AMOND
16:01 21 Nov 23
Safe, clean hygienic practice, well look after, eye examination thorough, made to to welcome and at ease. Optician very professional. Yes all of those too. A person or persons who show that they Care about the client, I felt as though I had known Kevin for several years a very comfortable personality.Thank you to all staff, I had a great feeling of wellness. 😎
Danielle WheelerDanielle Wheeler
18:39 17 Nov 23
Brian GrissBrian Griss
08:32 07 Nov 23
Thanks to all . good service.
Maria AdamsMaria Adams
21:15 06 Nov 23
Very friendlyWill definitely go again
Julie PrenticeJulie Prentice
17:32 06 Nov 23
Very welcoming and relaxing atmosphere by all staff. Expert explanations and advice throughout given.
Melvin LawrenceMelvin Lawrence
13:18 03 Nov 23
Great service and great staff and very satisfied
Jackie McqueenJackie Mcqueen
14:10 27 Oct 23
The usual efficient and informative session
Ian McQueenIan McQueen
10:03 27 Oct 23
Excellent pleasant staff, very professional service.
amy kalamamy kalam
16:40 17 Oct 23
Excellent service in all aspects. Thank you Mr Kevin and Ms Lara for everything today. Greatly appreciate it.
Colin ChaplinColin Chaplin
07:42 17 Oct 23
Professional, on-time, caring and a personal service. A cut above the big-chain opticians that I had used in the past
Christine SmithChristine Smith
18:23 13 Oct 23
Staff very professional and very knowledgeable. Make you feel at ease and got time for you.
NolanfanipsNolanfanips
18:44 05 Oct 23
Liz BanksLiz Banks
10:37 01 Oct 23
Emergency appointment to assess sudden change in vision. The lady who took my initial call was very helpful and the optician himself did a very thorough examination.
Adele ChaplinAdele Chaplin
16:09 26 Sep 23
Fantastic. The staff were amazing with us today. Can’t praise them highly enough.
J PJ P
16:33 15 Sep 23
Knowledgeable staff, explained things appropriately for my level of understanding
Santoshkumar ElangovanSantoshkumar Elangovan
16:46 12 Sep 23
I really liked the way my eye test went. Kevin did a great job and I’m very satisfied. One of the Highly recommended opticians in Ipswich.
Christopher WoodChristopher Wood
12:50 05 Sep 23
A very welcoming and professional service
Dan MortonDan Morton
14:55 02 Sep 23
Exceptional experience and service. Thorough examination with professional staff. Highly recommended
Karen selfKaren self
11:45 02 Sep 23
Very good service very helpful and answered any questions I had
dawn Kingdawn King
14:14 21 Jul 23
Very nice friendly people. Very helpful. Nothing was to much trouble.
Terry HammattTerry Hammatt
11:16 30 Jun 23
this was my first visit I was seen by mr Kevin mcmorrow very pleased with the tests etc and found all the people very good
Craig FiddamanCraig Fiddaman
15:17 10 Jun 23
The staff were all very friendly and the examination was thorough, but succinct.I would highly recommend Armstrong and & North in Ipswich to anyone.
Mark BridgesMark Bridges
08:03 10 Jun 23
Very friendly staff, I was very pleased with the service, the optican mr neville hicks was very thorough and a very friendly guy
James AleleJames Alele
16:14 09 Jun 23
It was my best experience, warm welcome, professional staff, kind u feel comfortable. Time keeping is excellent.Best eye examination I love it.
Paul WestonPaul Weston
16:29 08 Jun 23
Lara sorted out the fitting of my specs which were not right first time
Tricia HaleTricia Hale
16:15 08 Jun 23
Very friendly staff, thorough eye examination and a great help in selecting my new frames.
Elspeth MacFadyenElspeth MacFadyen
15:52 08 Jun 23
I have been a customer of A&N since they opened in Ipswich. The service has been consistently professional, prompt and friendly. I highly recommend them.
Chris EdwardsChris Edwards
18:59 17 Mar 22
Visited twice in the last week. Firstly to get my sons glasses fixed, second for my own eye test. Both visits were so pleasant. Staff were helpful and friendly, the Optician Mr McMorrow has such a relaxing manner. Couldn’t recommend them more highly.
Joanne NichollsJoanne Nicholls
13:49 16 Mar 22
Armstrong and North next to Poundland Ipswich . This opticians is the best opticians in town as far as I am concerned. No crowds like more well known opticians. The staff are another level of friendly. One of the opticians called Kevin is actually one of the friendliest people I have ever come across. Very caring and understanding .My glasses take about a week even though they will say 2 was but I have always received them before. So Armstrong andNorth come highly recommended by me as I more than happy with their awesome service and have no interest in another opticians. So well done all the staff at Armstrong and Morth and thankyou .
Sarah SSarah S
07:25 23 Feb 22
My 9 year old had an appointment on 1/9/23 and I cant recommend Kevin enough. He explains everything so well, always has time he is NEVER in a rush to get the appointment done quickly. . He was great with my daughter who was a bit nervous about coming for a contact lens appointment. All staff here are very friendly and helpful. Cant recommend Kevin enough and Lara who dispenses the glasses. Both amazing. All other staff are friendly.
Adam BoyleAdam Boyle
16:38 15 Feb 22
Great service from this optician having used a major chain for years. The staff were friendly and optician very professional. My prescription had hardly changed and there was no pressure to replace my glasses which was much appreciated.
STEPHEN READSTEPHEN READ
14:43 08 Nov 21
Forgot to add this. Very welcoming and friendly service. A thorough eye examination and clear explanation of all the procedures and outcomes. Would you receive the same from a Large High Street Chain?
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Matt HarsentMatt Harsent
14:10 06 Feb 24
Rip elderly people off charging them for things they don’t need and refuse to do anything about it.
Adrian HurleyAdrian Hurley
12:28 27 Nov 23
Paul ScrasePaul Scrase
16:13 11 Oct 23
very examination as usual. examiner friendly as all the staff are. decent choice of classes to pick from.
Samuel PretswellSamuel Pretswell
12:18 13 Sep 23
Hi very friendly and first class service will use them again Sam Pretswell
Karen MuffettKaren Muffett
11:11 12 Jul 23
Very thougher. Staff very helpful. Would highly recommend it.
Sylvia BeattySylvia Beatty
18:18 07 Jun 23
Very pleasant
Jamie JohnsonJamie Johnson
19:25 11 Jan 22
Have needed an eye test for a little while. The staff were very accommodating and the test itself was superb an very thorough. Would definitely recommend, much better than these high street brands!!
Suzanne ScottSuzanne Scott
14:29 02 Nov 21
Covid arrangements very good. Friendly efficient staff. Didn’t need new glasses so can’t comment on that service 🕶️👓
Sue HartSue Hart
06:44 23 Oct 20
I checked out the Covid-security arrangements before booking an eye test and was very impressed with the precautions being taken.Linda, the Optician, was very friendly and welcoming. The test was really thorough despite a couple of hiccups as the lenses steamed up because of my mask. (In hindsight I should have used a mask with an adjustable nose clip for a tighter fit).I needed new specs and am pleased with them.
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Natalie RobertsNatalie Roberts
17:17 22 Feb 24
Very professional, friendly and helpful- excellent service
Naomi MitchesonNaomi Mitcheson
11:51 16 Feb 24
Absolutely wonderful service I couldn’t have asked for more. They were great over the phone last year when I had some concerns and today at my exam they went above and beyond to thoroughly check out my concerns and symptoms. Thank you
David BlowersDavid Blowers
12:32 15 Feb 24
I’ve been using this optician for number of years now ,always have been given first class service .What I like is that you see the same optician every time who takes their time to ensure everything is as it should be
Jacqueline EnoJacqueline Eno
11:00 14 Feb 24
Friendly and efficient.
Georgia ShattockGeorgia Shattock
16:17 13 Feb 24
Very pleased with my recent purchase of glasses from the Lydney branch. Gemma makes an excellent receptionist and greets everyone with a smile, using her expertise to help you select glasses. Fawn again was amazing, could not have faulted her expertise when troubleshooting my interesting eyes and how best to treat them. And then there was Neil, who makes everyone feel welcome and is great at fitting glasses too. Very pleased!
Philip PophamPhilip Popham
20:46 01 Feb 24
Very friendly and thorough. Much better than the branch of Sp——rs I used to use.
Pam CravenPam Craven
09:20 28 Jan 24
Ron. mardlin MardlinRon. mardlin Mardlin
12:40 27 Jan 24
Amber PAmber P
12:13 27 Jan 24
Nigel BaileyNigel Bailey
17:51 26 Jan 24
Always good and everything explained very clearly
Emyr HughesEmyr Hughes
13:10 03 Jan 24
My wife Jeanette Hughes was extremely happy with the excellent service she received at the Lydney branch.
Frances LockeyFrances Lockey
09:08 20 Dec 23
After being greeted by a friendly receptionist I was seen by Johnathan who carried out a full eye test and listened to my concerns. He is a very professional, personable young man.
Will KincadeWill Kincade
19:01 18 Dec 23
Excellent service and quality advice!!!
Stephen HardingStephen Harding
21:16 14 Dec 23
Very professional,but very friendly and helpful.
Miles LaughtonMiles Laughton
15:00 12 Dec 23
Thorough, professional and relaxed eye examination.Old prescription had altered so new glasses ordered.Lovely friendly and efficient staff throughout appointment.Thank you
John & Pat ChandlerJohn & Pat Chandler
18:43 05 Dec 23
Very thorough eye test which gives one confidence with the final result
Rada LunguRada Lungu
10:51 01 Dec 23
Amazing people, extremely helpful and patient with my 4 year old girl. I am very happy and grateful for their service. Thank you so much ❤️
Karen AustenKaren Austen
20:45 28 Nov 23
Excellent friendly non-pressurised service.
Steve RawlingsSteve Rawlings
18:04 16 Nov 23
An informative and detailed eye test confirmed that my current varifocal glasses were still suitable for use. I also wanted some reading glasses, and got a great deal on a new pair that arrived very quickly. A very positive experience from the entire team: from booking the appointment, through to the eye test and frame fitting service. My existing varifocals were also adjusted to provide optimum comfort. A quality service. Very pleased.
Justin HopkinsJustin Hopkins
11:44 16 Nov 23
Excellent service, extremely patient, took the time to truly get to know what issues I was having and then explained to me why I was having the issues. A little dearer for the glasses than my previous opticians (but that is the price for proper service, proper understanding and a proper outcome). At this present time, I am 100% satisfied and would like to thank Pritpal and the staff for a job well done.
Jacqui BakerJacqui Baker
19:25 15 Nov 23
Had scan with Helen Beddis and Eye Exam with Fawn Bennett. They both kept me informed at all stages of my appointment, and Fawn telephoned me later in the day to check that I was okay and discuss the results. I appreciated this so much. Always very pleased with the service I get in Lydney.
mikebrim2mikebrim2
22:49 14 Nov 23
Ann ThompsonAnn Thompson
17:20 13 Nov 23
Very impressed. Friendly service from Helen the receptionist and then the Optometrist Fawn.Have already booked other appointment.
Pete ThornePete Thorne
12:45 26 Oct 23
Nerdy Bird GamesNerdy Bird Games
11:10 24 Oct 23
Great service, great support, will keep using as always.
Charlotte KingCharlotte King
14:46 23 Oct 23
Great experience at A&N lydney. The team are so friendly and helpful, they couldn’t do enough for me. Neil was amazing in helping me choose new frames. Andy as always is so thorough and professional and just a great presence to be around. Overall a happy customer.
Michelle MartinMichelle Martin
11:30 23 Oct 23
Receptionist and staff are so welcoming and friendly. Nothing was too much trouble and gladly helped me to choose a new pair of frames. The optician explained everything I needed to know about my eye test results and I shall definitely be returning.
Derek JonesDerek Jones
08:37 20 Oct 23
On every arrival I have felt welcomed they carry out all test including eye scanning highly recommended will never use any other company.
Katherine PhillipsKatherine Phillips
10:16 30 Sep 23
Fantastic service from every member of the team, thank you.
Jane CarrJane Carr
17:18 28 Sep 23
J MullanJ Mullan
16:31 28 Sep 23
Found Armstrong & North opticians very thorough and very efficient. Would definitely recommend. Will be using them again.
Tracy MorganTracy Morgan
16:00 28 Sep 23
Everyone were very polite and friendly and helpful
Ed Gregson-BarnesEd Gregson-Barnes
12:02 19 Sep 23
Excellent as always. On time, professional, and explained the results of the tests very clearly. Took the time to check my existing glasses and discuss an issue around their fit.
Jenny BoobyerJenny Boobyer
10:56 14 Sep 23
Greet experience ! Optometrist was very god with my 3 year old. Very informative and reassuring
Derrick LockeyDerrick Lockey
19:30 13 Sep 23
Once again found the team very helpful and informative. Appointment was on time with Fawn’s reassurance that my eye condition had improved since a recent test visit, due to my serious health issues.
Rachel seabrookRachel seabrook
19:06 13 Sep 23
Really good with my 4 year old. Very patient and friendly 🙂
keith couplandkeith coupland
14:57 13 Sep 23
Excellent facilities and excellent eye examination
Alexis LaneAlexis Lane
09:17 18 Aug 23
Really thorough eye test for my children, the optician really put their mind at rest.They actually really enjoyed having their eyes tested and trying on all of the glasses.
TINA DAVIESTINA DAVIES
08:56 18 Aug 23
Great service…lovely friendly team here in Lydney. Oliver had a very thorough examination dealt with with patience and kindness. Thank you very much. I recommend unreservedly…
Dawn FrowenDawn Frowen
20:24 12 Jul 23
Brilliant service from booking the appointment, receptionist, seeing the optician & then getting new lenses fitted into my frames.Really pleased with the new lenses.Thank you. 😊
Caitlin WoodCaitlin Wood
09:43 28 Jun 23
Excellent service and communication. Eye tests are so thorough and provide great accuracy. Glasses selection is vast and great choice. Can’t fault the service at Armstrong and North, won’t be going back to Specsavers any time soon!
Gilbert MachadoGilbert Machado
17:37 18 May 23
Excellent service. Good price range. My glasses were ready before the estimated time. Bad luck, the frame broke within 2 months, but they replace the frame for free as part of the guarantee. Extremely happy with the service. Planning to keep it as main optician.Highly recommended!
Peter TannerPeter Tanner
10:57 08 May 23
Had bad experiences here before, this time only slightly better. Promised in less than a week took 12 days before I could collect them and they were just single vision. Could do better!
Dennis HaydenDennis Hayden
18:35 05 May 23
I was very impressed with the eye test examination by Fawn . The attention to detail to ensure both eye prescriptions for all requirements and for reading was precise and detailed .It’s useful to know also the general health with regard to cataracts and glaucoma .All other staff were equally efficient during the appointment . I look forward to my new plastic framed glasses done in the retro- rock style of early Buddy Holly .Kind regards to all,Dennis Hayden .
I popped into Armstrong & North on the off chance as my only pair of glasses had broken. They arranged an appointment for me the very next day. I had my eye test and it was confirmed that my existing glasses were not repairable so I selected a new pair. The day after I had my appointment, I had a phone call to say my new glasses were in and I could collect them straight away! I’m absolutely thrilled with the service I’ve received, they’ve gone above and beyond what I expected especially as I wasn’t an existing customer. I won’t be going anywhere else now. Thank you.
Keith ShareKeith Share
15:35 02 Mar 23
Excellent service today. Had eye test. Very relaxed and easy to follow. Then had new frames and had them adjusted and fitted on site. Great fit. Very comfortable.
John KeeleyJohn Keeley
19:28 10 Feb 23
Wonderful, very professional and friendly staff, I will definitely recommend this opticians.
Andrew LeeAndrew Lee
15:56 12 Jan 23
Fantastic experience with very lovely staff. My glasses broke and within a week I had spoken to the receptionist, booked and attended an appointment, and received my glasses fully fit to my head. Outstanding practice with fantastic staff, Neil is an absolute gentleman and goes above and beyond in order to help the customer, as do all the staff. Recommending to friends and family, even those already at other practices.
Karen PanaitKaren Panait
17:37 01 Dec 22
Absolutely brilliant, lovely friendly staffhelpful and chatty. Would definitely recommend to anyone. Very happy with my glasses too.
Randy-van -bagRandy-van -bag
17:52 21 Feb 22
Wonderful, friendly staff who are very knowledgeable, and care about what they do. The eye test was a very relaxing experience, not at all stressful – if you’re worried by that sort of thing? They have a huge selection of frames and are happy to go through as many as you want until you find the right ones for you!Excellent customer service!
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paul turnerpaul turner
16:52 09 Feb 24
It’s great to have such an exceptional practice here in Magor.Great staff, friendly and welcoming. Great result from latest consultation.##I can see clearly now.##
jim cookjim cook
12:07 11 Jan 24
Excellent professional service.
Paul BlackabyPaul Blackaby
16:41 08 Dec 23
Great service from very helpful & friendly staff. Would highly recommend.
Justin HopkinsJustin Hopkins
13:35 05 Dec 23
Excellent service, extremely patient, took the time to truly get to know what issues I was having and then explained to me why I was having the issues. A little dearer for the glasses than my previous opticians (but that is the price for proper service, proper understanding and a proper outcome). At this present time, I am 100% satisfied and would like to thank Pritpal and the staff for a job well done.
SJ DeaneSJ Deane
12:56 30 Nov 23
Excellent service, extremely knowledgeable and very friendly.
Naomis NailsNaomis Nails
11:26 30 Nov 23
Absolutely brilliant service 👍
Betsy EBetsy E
11:25 24 Nov 23
Fawn and Jane were very professional and welcoming. I had a great experience here for my eye test and they were both very helpful with referring me on for further tests that I needed. Thank you, ladies!
Vincent WhiteVincent White
14:33 16 Nov 23
I cannot fault Armstrong & North in either Newport or Magor. Prompt and attentive service in a very professional manner. Always pleasant and cheerful. Would recommend this opticians without hesitation.
Melanie LeemingMelanie Leeming
14:49 06 Oct 23
Lovely friendly service. Very helpful would 100% recommend
Clive HowardClive Howard
15:05 22 Sep 23
A very thorough eye test, with excellent communication of the outcome. Also very positive customer service in respect of the new prescription glasses
Richard WallerRichard Waller
15:27 08 Sep 23
Always a good service, always cheerful and efficient.
Julie Wilson (JuPeter)Julie Wilson (JuPeter)
18:45 14 Aug 23
Very disappointing. I have been a customer of Armstrong & North since around 2006 and have always found them to provide excellent service.However, over the past year or so I have noticed a decline in this excellence and I am no longer happy with the service provided. My latest experience them has not been the best and I am currently in a position of not being able to access my new contact lens prescription for a period of 12 days because there is no available optician on site. During this time I am expected to reorder an old prescription which is giving me headaches and will be obsolete in 12 days ( a costly waste of my money) or, be without lenses altogether for the period. Neither option is acceptableWhat use is an optician who does not have an available optician on site?Having said that, I have no issue with the staff, Jane being exceptionally helpful at all times. I would happily give Jane a 5 star rating but the company itself appears to have lost it’s high standards.Such a shame for a once exceptional optician.Edited 14/08/23Having been contacted by A & N following this review, I can report that every effort has been made to resolve this situation, which I regard as good customer care. Thank you once again Jane.
AmyAmy
13:52 21 Jul 23
Got an emergency appointment within the hour after issues with my eyes. Optician was very calm, reassuring and thorough. Highly recommend.
Denise BowenDenise Bowen
13:29 13 Jul 23
Excellent ServiceFriendly & very helpful staffWould thoroughly recommend if you need an optician
Jan AndrewsJan Andrews
17:19 11 Jul 23
A lovely shop with a positive visit. Staff really friendly and helpful as very thorough.
Amy BaylissAmy Bayliss
16:41 29 May 23
Excellent experience from start to finish. Jane and the team made me feel at ease, relaxed and I came away being able to see better so I can’t thank them enough! Shopping local and with a family run business is definitely the right decision.Thank you all
JackJack
15:59 28 Apr 23
Very friendly and helpful staff, with good banter. Very thorough eye test. Good choice of frames.Expensive, but with eyes as poor as mine wherever I go they are going to be very costly. I wear my glasses from getting up in the morning to going to bed at night, can’t do without them.Would I recommend them, well I’ve been using them for quite a few years now, so yes – most definitely.
Gary ThomasGary Thomas
14:29 21 Mar 23
Extremely positive experience. I was given a comprehensive eye test lasting at least 40 minutes, and then provided with excellent advice and care when selecting my glasses.Returned today to collect my new varifocals (first time with them), and I am more than pleased. The fit is perfect and the lens is obviously spot on. I can see again!I can highly recommend this Optician practice.
Claire SansomClaire Sansom
10:09 03 Mar 23
Went in as a ‘non patient’ with an eye issue. They fitted me in, checked out my eyes and treated me very quickly. I had a follow up appointment three days later as a check up. Friendly, helpful and professional staff. The opticians were excellent. Think I will be changing from my current optician!!
Chunkster FishingChunkster Fishing
23:06 29 Jan 23
Great service and very welcoming. Honest with diagnosis, me and my girlfriend went for eye tests thinking we would need glasses. After this branch identified that neither one of us did, it was quite refreshing knowing that this branch will not force prescriptions on you in order to make a sale of glasses. Would highly recommend to anyone who wants professional and honest appointments.
Sandy NewmanSandy Newman
08:33 24 Dec 22
My first time visiting this optician and I felt properly looked after. I had a thorough eye exam and time was taken to explain things to me. I had new lenses in my existing frames and it didn’t take long at all. Happy, friendly service. You can book online too!
Rebecca AtkinsonRebecca Atkinson
18:53 11 Nov 22
Great service as usual. Been coming here for years and can not recommend it highly enough. Armstrong and North are an asset to the village and provide a friendly, reliable local service. The ability to book online is fantastic and gives you the flexibility to fit appointments around work and school.
Matthew MayoMatthew Mayo
09:21 05 Nov 22
Amazing service from the guys here! We moved to this practice many years ago when my girl was little, everytime we’ve been which has been many times they’ve all been fabulous. Especially Jane! So patient and helpful, nothing is ever to much. Down to the tantrums, wanting the exact same glasses, snapping them, she does her best! The drs we’ve seen over the years yet have the same patience and calmness needed dealing with little ones, they are a credit.
Anna AleksandraAnna Aleksandra
17:52 16 Sep 22
Me and my mother Lina really appreciate for professional attentive approach to Dr. Paul. Big thanks to Ms. Jane for warm welcoming and support. We are satisfied of having the right comfortable glasses, as my mother has an astigmatism and it was always hard to get the right one, here we have found the exact we needed. Surely will be recommending to my family and friends!
Jayne RobertsonJayne Robertson
16:12 11 Sep 22
What a fabulous optician.I went with my daughter on Tuesday, we ordered our glasses and picked them up on Friday.The optician was really friendly and my daughter enjoyed having her eye test.When collecting the glasses we were greated by the practice manager, she was friendly and quick.The whole experience was so much nicer and quicker than the bigger town stores. We will be using this optician for all our eye care needs.
william sheridanwilliam sheridan
13:26 30 Aug 22
I recently bent my beloved sunglasses. I popped them in hoping they would be able to salvage them. This was no problem at all and we’re happy to help, they very quickly put them back into shape and good are now as good as new. They very kindly did this for nothing and saved me a big bill for a new pair. Thanks very much 😎😎
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Nick BainbridgeNick Bainbridge
14:27 06 Oct 23
Karen KirkKaren Kirk
12:06 26 Jun 23
Martin PosteMartin Poste
22:18 22 Jun 23
Totally professional, great advice
ShazShaz
14:35 22 Jun 23
Excellent service start to finish
Lester FreckletonLester Freckleton
08:46 18 May 23
A very professional, local optician. Brilliant staff who were friendly, they took time to know about me without being intrusive. They did a great job of providing lens for an existing frame.Thank you!
Jess DoddJess Dodd
21:18 21 Jan 23
Have been with Armstrong and north now for a couple of years I wouldn’t go anywhere else the service is fantastic. Just shouting one staff member who is absolutely amazing makes you feel so welcome and is always looking out for her patients Jane Thankyou for your incredible service highly recommend you to everyone
Rachel MoulstoneRachel Moulstone
05:52 04 Oct 22
Wonderful, friendly service. They bent over backwards to fit me in and help me with my eye pain. The optician I saw was so personable and kind.. Who’d have known such a fabulous practice was on my door step. Thank you. I will return for a regular check in the future.
Frieda VanderpumpFrieda Vanderpump
11:37 03 May 22
Have used this opticians since I was a teenager, along with my family. The service is so good I travel quite far to get to them now. Recently my glasses broke and they repaired them really quickly. Friendly and excellent service!
Sarah RoderickSarah Roderick
11:29 21 Apr 22
Our family have been using this opticians for many years and always been very happy with their service. Macta the glasses dispenser/ fitter is very helpful when choosing frames and gives a great after care service..making frame adjustments etc if required.
Peter EvansPeter Evans
11:09 20 Mar 22
Writing on behalf of Anne Huxley who visited on Thursday 17th March 2022 and was very impressed with the friendly greeting and help from Marta. She is delighted with her new glasses.
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Jasmine MilesJasmine Miles
18:30 20 Feb 24
Sarah CorneliousSarah Cornelious
15:40 06 Feb 24
Great service, lovely staff was great with my daughter
Nathan StoneNathan Stone
14:20 06 Feb 24
channa wijesekerachanna wijesekera
10:28 09 Jan 24
Excellent service. I got my spectacles exactly within 1 week from the date of order placement. Friendly staff. Educated me about different options and to select my spectacles.Channa NP19 8 DE
Nicola ScreenNicola Screen
12:28 12 Dec 23
A+++ Jane very helpful and kind. Definitely recommend!
louise custardlouise custard
14:02 11 Dec 23
Staff are extremely helpful and always a pleasant experience. They went into detail about my son’s eyes and reassured me about any concerns I had. Highly recommend.
S KkS Kk
16:37 07 Dec 23
Excellent service, very good prices amazing quality and friendly staff would recommend for anyone to join.
Nick GR20Nick GR20
12:57 06 Dec 23
Pritpal has been looking after my eyes for over 15 years now. When I first saw him I was in despair because other opticians had failed to correctly diagnose what was wrong with my sight. I have a complex prescription with short sight, astigmatism and a squint and Pritpal has this remarkable ability to be able to understand not just how my eyes work but how exactly I see things and with what distortion before sorting out the right glasses and lenses for my needs. I cannot rate him highly enough for his patience and expertise – without ever any pressure to buy anything. Allthough I live across the Bristol Channel from Armstrong and North in Newport I will always be more than happy to travel to see him.I recommend Pritpal to anyone – but especially if you have more complicated problems with your eyesight.
Roly MeryRoly Mery
12:11 14 Nov 23
Excellent service friendly staff,very impressed
paul Hinwoodpaul Hinwood
23:20 09 Nov 23
Very polite and helpful staffWell worth joining as a customerHighly recommend
Christina MillichipChristina Millichip
11:22 03 Oct 23
Good service, quick and professional. Good personal approach and advice on picking the right frame to suit . Glasses were ready in 3 days. Fully recommended !!!!
Charlotte SadlerCharlotte Sadler
18:03 27 Sep 23
I recently took my 6 year old daughter for an eye test here after she was complaining of headaches and eye pain.The receptionists were both very friendly and welcoming, and really helpful with arranging appointments.The optometrist was amazing with my little girl and made her feel very important. Within 30 minutes he performed several tests, diagnosed the issue, explained the need for glasses and helped my daughter choose some frames.After returning for one further appointment the following week, my daughter’s glasses were prescribed and ready to be picked up just one week later. Incredibly efficient service.Huge thanks to all the team, cannot recommend them enough!
Elaina PescudElaina Pescud
13:20 26 Sep 23
Update the lady has since apologised for me feeling that way. Will add a star for quickness in trying to resolve and also management response.I used to like this opticians the original receptionist is so considerate and friendly but the blondlady who works there I find condescending and rude she once shouted at the poor receptionist while I was there and made me feel awkward when I couldnt afford a second pair of glasses we are homeless by the way and then today 2 minutes late because my son’s shoes broke on the way it was his appointment then had to wait another couple of minutes to speak to her as she was busy she then said because I was late in a condescending tone and there’s emergency I’ll have to rebook no problem rebook but I’m pretty sure even if I wasn’t late because my child’s shoe broke you still wouldn’t have been able to see him as it was full of emergencies apparently I don’t find her friendly or approachable and thinking of changing now the original receptionist is lovely and she handled being spoke to like that very gracefully.
Mandy JamesMandy James
08:25 23 Sep 23
So helpful and friendly explaining everything, the headaches make sense now hahah I needed 3 different glasses and all of them were there in a few days. Wouldn’t go anywhere else top service from a really lovely team thank you 😊
Richard CharltonRichard Charlton
15:02 13 Sep 23
Always a first class service, fantastic staff, highly recommended
Ceri KingCeri King
13:26 05 Sep 23
Great service, so quick 5days including a weekend!
Em JayEm Jay
15:08 31 Aug 23
Absolutely amazing customer service!!!The practice is clean and the staff are extremely helpful. Took my children here to have their eyes tested and Prithpal & Jane were brilliant with them all. I cannot recommend Armstrong & North enough. Thank you
Tasmin BezerTasmin Bezer
13:33 22 Aug 23
Lovely kind opticians. Fast service, glasses ready within the week, receptionist is very kind and helpful 🙂
Annette MaceyAnnette Macey
10:02 10 Jul 23
I booked a same day appointment. I had a very efficient test with all my questions answered. Good choice of frames and lens. My glasses were available for collection 7 days later. Very good service. Many thanks.
Marshall JohnMarshall John
13:26 24 May 23
I had eye surgery 4 years ago and must say that the eye test I had today was more thorough than the one for surgery.Everything was explained and demonstrated in some cases. I am very confident in recommending this practice to anyone. Any exemplary service.
Vince DerrickVince Derrick
11:12 05 Apr 23
Excellent service. Always a warm welcome on arrival and a pleasure to attend. Been using this practice for a few years now and would highly recommend.
Jim SadlerJim Sadler
17:17 16 Mar 23
I’m so happy with the service today. Very friendly reception staff, and a fantastic optician who was very thorough. I’ve had some visual issues after collapsing and being seen in hospital a few weeks ago. A&N saw me under the NHS scheme. I had a morning appointment, unfortunately one piece of equipment wasn’t working and they were waiting for it to come back from repair. They did all the tests they could then later that day they rang me to say the equipment was there and I was able to go strange ght round there to be seen. Again this second appointment was very thorough and I was referred to the hospital eye clinic for a scan. I will certainly use them again, mostly due to the fantastic and friendly staff.
Bethany krugerBethany kruger
01:08 09 Mar 23
Very welcoming atmosphere and keen to make your experience excellent. Quick and efficient service and took time to understand your eye needs. Would definitely recommend.
Jennifer SkeltonJennifer Skelton
12:59 08 Mar 23
I went today for my eye check up. Very friendly and knowlegable staff who put your mind at rest and explained about the eye examination. Thorough eye check up and a great choice of frames. Trained staff to fit your frames too. My husband and son also use this practice. I highly recommend them.
clare smithamclare smitham
18:29 22 Feb 23
My son had a eye test last week he needed glasses which were ready to be picked up within a weekExcellent customer service from the eye test to choosing his framesStaff are always friendly and welcomingHighly recommended
R TR T
11:58 19 Jan 23
When it comes to your eyes experience cannot be replaced with machines, always feel like I’m getting the best possible service. I had my eyes tested and 2 pairs of glasses for less than a 1/4 what I paid at a well known chain. Highly recommended.
Nikki McguireNikki Mcguire
20:59 08 Dec 22
Absolutely Fabulous place. Made myself and my daughter welcome and at ease. my daughter has MS and they took their time with her and was great. the ladies at the reception desk, helped with making sure her glasses were comfortable and they fit well.
Jacqueline williamsJacqueline williams
11:27 07 Dec 22
Visited Armstrong and North today amazing friendly professional opticians. Complete thorough eye examination done by Paul and Jane and Alex were more than helpful. Would recommend using this opticians.
Tanya LeeTanya Lee
18:02 06 Nov 22
Make you feel welcome from the time you enter to the time you leave. Nothing is to much trouble, the staff are very friendly, helpful. I’ve had a few optician’s and have never been fully happy with my glasses. Pleased to say Im certainly happy now. Thank you to you all, customer service at its best 😁
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Patrick HennesseyPatrick Hennessey
16:41 08 Mar 24
I ordered some glasses with Stephen at South Molton. He was extremely patient and went out of his way to help me in every aspect, especially simplifying the technical side. There was no hassle to purchase any specific frame or lens.
Hannah SampsonHannah Sampson
17:35 05 Mar 24
My mother got her glasses repaired here on an emergency basis and we are super impressed with the service so thank you very much.
fern Lowtherfern Lowther
16:29 05 Mar 24
Wonderful experience with Stephen and Sean as always. Would highly recommend, they definitely deserve some chocolate!!
Miranda OverendMiranda Overend
21:06 27 Feb 24
Second time I have been here. Always made to feel welcome and never rushed. Sean the optician is lovely and happy to answer any questions, and Stephen helped me with finding glasses that suited my face shape better. That said, there was no hard sales pitch or anything like that, I didn’t feel at all pressured into buying anything, everything was on my terms. Very happy with the service and will definitely be back. Thank you.
Arthur MildonArthur Mildon
14:21 23 Feb 24
I (Jean Mildon) had an eye test yesterday and found Sean to be friendly and helpful as was also Stephen who adjusted my glasses as I was having trouble with them misting up
Chelsea LouiseChelsea Louise
13:08 26 Jan 24
I’ve never visited the store however the colleague Naomi was absolutely fantastic at helping me! I had lost a screw and she was able to fix my glasses for me in no time. She was the kindest person with such a lovely & funny personality. I will be recommending her, from the store to everyone I know!!! Thank you so much Naomi!!!!!
Patricia CopasPatricia Copas
16:45 25 Jan 24
Very professional and thorough eye test which was reassuring.Excellent choice of frames and glasses.Really feel confident about my eyesight now .
Stephen TribeStephen Tribe
13:20 25 Jan 24
Took my glasses into Armstrong and North southmolton for a repair. Repaired while I waited by Sean and naomi. A very polite and friendly staff will definitely recommend my friends to use this opticians 👍
Laura CrockerLaura Crocker
16:30 23 Jan 24
My son has been going to this opticians for 11 years so when I heard it was changing to new people I was worried but we had nothing to worry about the service was great. To start they helped get my son an appointment as soon as they could due to an issue with his glasses. On the day of the appointment we had a warm welcome from everyone. The appointment was on time and they explained everything to myself and my son. A lovely gentleman helped my son pick a lovely pair of glasses that fitted him well and was also conscious of cost which was great. He also organised thinning my sons lenses at a reasonable cost due to his prescription. On collection another friendly efficient service where they ensured the fit and comfort as well as quality of vision. A great service all round and I wouldn’t hesitate to highly recommend them.
Dhiren SmilesDhiren Smiles
20:03 18 Dec 23
Friendly and professional service, very thorough eye test and prescription, with frame choices and fitting expertly carried out by Naomi, who is a great front of house team member.
Pauline KerslakePauline Kerslake
18:05 07 Dec 23
My husband & myself have had eye appointments at this optician’s & find them very helpful, informative & knowledgeable. We have recommended them to a family member & they use them now. We both would highly recommend Sean & Stephen at this eye optician’s
Angela WilliamsonAngela Williamson
16:39 07 Dec 23
Just wanted to say a huge thanks to Sean & Stephen for all their help in getting my eyesight back on track, best opticians I’ve ever been to & extremely fast in sorting out appointments. Would recommend them to anyone looking for professional eye care services. Merry Christmas guys.
Colin GriffithsColin Griffiths
12:37 24 Nov 23
I had a nasty fall and mangled my glasses and gouged a lens ,as it was close ro my check up time ,it was arranged and carried out quicklyShaun was thorough ,Stephen ,continued from here and new glasses ordered, they wer back in two weeks,collected Wednesday,so far so good without too much adjustment by myselfGood serviceNot sure I’m happy with the attitude on returning hoping to resolve something that should be straightforward , being chastised and treated like a child for trying to wipe a finger print off the glasses when trying to read the card ( I’m 67!)was probably the last straw !Not as happy as I was at the beginning of this review!!
James SherlockJames Sherlock
09:56 22 Nov 23
Thank you very much for your kind and professional service. Steven took great care to explain the options for both lenses and frames.
Joan NashJoan Nash
10:11 18 Nov 23
I popped in with a problem with the bridge of my glasses. The staff could not have been more helpful and did all they could to help. They even stopped me in the street to explain what they had done in case I got back to the shop before lunch hour was up. Excellent service from a lovely shop.
Mark WestcottMark Westcott
20:51 15 Nov 23
My mum received great service today. The team explained in an appropriate way the advice and referrals thay made. The proceess of buying new spectacles was made very easy. Well done all!
Marielouise DeeleyMarielouise Deeley
09:49 15 Nov 23
My first time at this opticians.Very friendly.Extremely professional service explained everything well .Ten out of ten.Thank you .
Susanna StucleySusanna Stucley
18:07 09 Nov 23
Very friendly, efficient and helpful service.
James RoweJames Rowe
11:21 09 Nov 23
Very professional. Up to date equipment. Good advice.
Sarah ClarkSarah Clark
13:31 07 Nov 23
Wonderful response to my lense popping out of my glasses. I popped in to Armstrong & North when seconds prior my reading glasses fell apart . The assistant looked at my glasses,identified in an instant that a screw had fallen out and stated that she could perform the repair there and then. A couple of minutes later my glasses were as if new. Furthermore Armstrong and North carried out the repair for free and with cheer and laughter all the way . I did not even have an appointment and was most impressed at the lengths they went to!! Great team. Very grateful. Thank you. Kindest regards Sarah Clark from Holsworthy.
Linda HyattLinda Hyatt
12:01 07 Nov 23
First visit to this optician and we were very impressed. Great attention to detail and advice. We would definitely keep using them and recommend others to as well
Samantha KellySamantha Kelly
15:28 26 Oct 23
South Molton staff repaired my glasses. Staff were very helpful, friendly and knowledgeable. I would recommend them.
Nick WheatleyNick Wheatley
14:32 14 Oct 23
Excellent professional and friendly service. I can highly recommend Byrnes and Byrnes Opticians.
Derek SummersDerek Summers
07:44 13 Oct 23
Very helpful and explained everything. Took time and I didn’t feel rushed through. Appointment was on time. Happy to recommend
John WehnerJohn Wehner
11:16 12 Oct 23
David SavinDavid Savin
11:17 10 Oct 23
Excellent care given to my wife for her post cataract appointment.Very kind and knowledgeable optician, highly recommend.
John FoundJohn Found
09:23 09 Oct 23
A change is always a little apprehensive but my wife and I have found the new guys very professional, helpful and friendly.
Elizabeth ShawElizabeth Shaw
17:58 14 Sep 23
Very friendly & helpful.
Anne Marie EllicottAnne Marie Ellicott
17:48 14 Sep 23
Excellent service. Sean was very thorough with my eye test and my children’s, he explains everything and is very kind. Sean has a brilliant way with children making them feel relaxed and at ease. Will definitely stay with this Opticions. Highly recommend.
Richard MaxwellRichard Maxwell
16:43 14 Sep 23
Excellent service and everything was explained to me throughout. I would definitely recommend.
phil perkinsphil perkins
16:13 13 Sep 23
Appointment was on time, and very professional and informative.The optician was polite and not pushy when I explained I would return in the near future for upgraded glasses.Excellent , highly recommend
Neil O'DriscollNeil O’Driscoll
15:55 13 Sep 23
High recommend. Helpful, friendly and very knowledgeable staff. Great service every time anyone of our family goes in for anything from glasses adjustments and repairs to eye sight tests.
Isobel FriendshipIsobel Friendship
07:11 02 Jun 23
Absolutely amazing service! Very thorough and great customer service!
Justin BrownJustin Brown
15:52 24 Apr 23
Really good service would highly recommend
Liz BarrettLiz Barrett
11:26 03 Apr 18
Popped in to get my glasses repaired which they kindly did. They then cleaned them and returned them to me. No charge! Thank you so much 🙂
Shell WhiteShell White
18:51 15 Aug 17
James HayesJames Hayes
13:39 07 Feb 17
Fantastic Local Business! Being a local business owner myself it is a pleasure to use another company with very similar values including excellent customer service. I would happily recommend anyone to use Byrnes & Byrnes Opticians.
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Robert ByfordRobert Byford
16:43 24 Feb 24
Armstrong and North Colchester today, just the best experience with the lovely staff, really feel looked after, thank you guys.
Len RobertsLen Roberts
18:07 23 Feb 24
I had a very thorough eye test by Miss Rihal. She explained everything in detail and answered all my questions. Highly recommended
Gillian BatesGillian Bates
08:40 20 Feb 24
Great service
Marlene WheelerMarlene Wheeler
13:41 19 Feb 24
Sim'sSim’s
14:32 16 Feb 24
Very thorough and professional eye test, picked up Glaucoma and instigated an appointment with the emergency eye clinic same day.
Simon CreesSimon Crees
22:40 02 Feb 24
Friendly staff and good service. Recommended.
Angela FosterAngela Foster
16:23 02 Feb 24
I took my daughter to her appointment today, it was lovely, polite, clean and the staff were very helpful. Would recommend highly
fay mathersfay mathers
10:28 27 Jan 24
I was very impressed with my visit today for an eye test. My own glasses got repaired fabulous service
Lisa MillarLisa Millar
09:36 25 Jan 24
Both myself and my daughter have been in the last week. Great customer services on both the desk and the optician. Would highly recommend for adults and children.
pat wakepat wake
16:23 22 Jan 24
Professional friendly and reasonably priced frames.
Iris SIris S
17:13 10 Jan 24
Proffesional and friendly service, with attention to information and needs. I was made to feel welcome and a good service given without being hurried or pressurised for sales.
Jerry WoolfJerry Woolf
19:38 05 Jan 24
I thought the staff were kind and professional, and would recommend their services without hesitation.
Christine CrowChristine Crow
17:12 05 Jan 24
The staff were great. Very friendly, helpful informative and kind . No rushing to get me in and out. Much better than going to a larger Opticians. Good selection of frames.Easy to park too. Many thanks
Annabel HodgesAnnabel Hodges
10:10 22 Dec 23
They’re great. Communication has been really good, all the members of the team are professional and pleasant and I feel like I’m in good hands.
versionfilmversionfilm
13:28 09 Dec 23
The optician and staff here are delightful and caring. My mother always comes out feeling looked after and advised, but never sold to or bamboozled with science. I know she would give them six stars if she could. Thank you to all.
roma hollingsworthroma hollingsworth
20:10 06 Dec 23
The optician was very nice and patient with me which I really appreciated…. He would double check with me that I was making the right decision and would repeat the procedure if I was indecisive to make sure I was happy…i can highly recommend him for his patience and care that he showed me and I hope he is still there for when I visit there again in the future..i will definitely go back to him again…!
Sally CannonSally Cannon
17:50 11 Nov 23
My very first eye test here was very thorough and all the staff very polite and professional. Would definitely recommend, explained all about my deterating eyesight and why, which has never been explained before.
Cheryl KnightCheryl Knight
10:03 06 Nov 23
So helpful and friendly. Very professional. It was the best experience of an eyesight test I have ever had and will definitely be returning and promote to others
Shirley BardellShirley Bardell
12:57 19 Oct 23
Very pleasant receptionist. Always a pleasure to see Neville very professional.
Smitha RajagopalanSmitha Rajagopalan
10:57 17 Oct 23
Excellent customer care from booking to consultation. Optician was very polite and thorough with the examinations and explanations.
neil bynothneil bynoth
08:35 27 Sep 23
I found Armstrong very friendly and helpful,
Nicky WalthamNicky Waltham
18:45 21 Sep 23
Have been with Armstrong & North for some time and their customer service and attention to detail is meticulous. I totally recommend them.
Leon DomLeon Dom
14:05 20 Sep 23
Easy booking online,friendly staff,would recommend to friends and family
Alan CookAlan Cook
18:54 12 Sep 23
First class, friendly service.
Alex TylerAlex Tyler
16:01 28 Jul 23
Optically fine, service appalling.I pay for lenses by direct debit. Under the Co-op, these were posted to me and I had the facility to order replacement lenses if I lost one. When this changed to A&N, I asked for a replacement lens and was told this was ‘not in the terms and conditions’. I asked for these terms and was offered those for the supplier. When I pointed out that I do not pay the supplier, I have been ignored until I threatened to complain to the General Optical Council. Then, I received an email saying my request had been passed to their ‘customer services team’ (over a month after my original request) who would respond. The person also refuses to give their name. Very poor service.Update: 8 weeks after the original request, I have been sent a document which 1) is not specific to the service I use, 2) contains no prices or recommended number of eye tests and 3) says I need to refer to another document (not provided) to understand whether or not a particular service is included. No progress at all.
bob tuffenbob tuffen
15:33 24 Jul 23
My 3 months supply of lenses is now about a month late , every time I ring up they keep telling me I will get them next week, the service has gone right down hill since it was the Co-op
Loretta WhitfieldLoretta Whitfield
12:33 29 Jun 23
Great opticians. Been with them a while now. Professional, polite, knowledgeable and caring.
Joanne WestJoanne West
21:50 09 Jun 23
Very thorough examination.l had experienced a problem with my eyes and had to see another optician.lmpressed by concern shown.l was called at home to see how l was.Prompt service-no waiting and professional.
Eleanor CreedEleanor Creed
08:47 09 Jun 23
Nice and local, easy to park. Friendly service and very reassuring. New glasses arrived, again easy to collect. Definitely recommend ✅
Sarah NewtonSarah Newton
13:04 28 Feb 23
After waiting a considerable amount of time a member of staff eventually came to the desk and told me I would have to wait 15-20 minutes to be served! Not good customer service!
Seng CheungSeng Cheung
17:03 10 Feb 23
Frances helps me choose the correct frame for my oriental nose ,she is so helpful and knowledge. I painful bridge for years wearing glasses and now I am pain free. Thank you Frances xxx
jay jamesjay james
11:55 06 Oct 22
I will never forget. My partner has become bed bound and unfortunately bent an arm on his reading glasses. I went into the shop in desperation and the kind gentleman said leave it to me and fixed it within minutes. How refreshing to find kind, thoughtful, empathetic people.Thanks again.Glenda
Bradley Robert DinesBradley Robert Dines
09:50 23 Feb 22
Excellent Service yesterday at the optometrists!! JONATHON is a very thorough and highly recommended optometrist. ROSA is an excellent optical assistant from advising me on the best glasses based on personal preference as well as what suits my face shape etc as well as the bridge of the nose after visiting a mainstream optometrist and being left with a very red line on the nose bridge at the end of every day. Very excellent pick up service. ROSA fitted my glasses and had to make a couple of adjustments assuring me that if ever I needed to re visit, they will always be able to fit you in. My only piece of advice is to have more professional receptionist lady. On arrival yesterday, when both fitting tables were occupied , she asked me if I would be happy to have them fitted sitting up the corner on a chair (very unprofessional) Maybe introduce a third table just to avoid these embarrassing moments for the busier periods of the day. Above all this, I will highly recommended the practice and in particular – A big thank you for your professional knowledge to JONATHON & ROSA 😃
James ShephardJames Shephard
17:42 23 Jan 21
Took my new glasses in after our puppy had chewed them. Their magician of a technician had them repaired in a day and FOC. Took my wife’s glasses in two days later, embarrassingly chewed to pieces by the same puppy and they replaced the frames plus a new case for a very small charge. I highly recommend this branch and their very helpful and skilled staff. Great job.
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Martyn RussellMartyn Russell
19:14 16 Jun 23
Always helpfully and polite- professional eye tests . Has a family feeling and they care! Your not just another number like the other competition opticians are!! Been going here since 1983 so that says it all !!!
IAN CURRELLIAN CURRELL
11:14 16 Jun 23
Saw Narinder for my eye test and have known him for about four years or so now.We have always got on extremely well and yesterday was no different. Always makes me feel at ease and think he is extremely competent and always approachable, patient and friendly.
Neil HillierNeil Hillier
10:47 02 Jun 23
I’ve been a customer at the staple hill branch for over 30 years. At recent eye examination I was made aware I needed reading glasses. So I ordered a pair of reading glasses and varifocal sunglasses.i collected them yesterday and am getting use to them.
Tom PolakTom Polak
16:57 23 Apr 23
I came here because I thought a small establishment would take more care with the service than large establishments such as Specsaver. Unfortunately, just as the examination was inaccurate because instead of both eyes being +2.75, which I checked at Specsaver and found to be a correctly diagnosed defect, here I was told that my left eye was +2.25 and my right eye was +2.75. In addition I was offered progressive special glasses for driving with a yellow tint for which I paid over £500. Unfortunately, this also proved to be a failure in this case. At night, my wife was afraid to drive with me because she claimed that I was driving very unsteadily and as if I was afraid to drive. On top of that, the viewing angles were very small. I had the impression that the laboratory that made the glasses employs either people with no experience or people who are drunk. After showing me the quality of the progressive spectacles made in Poland for £250 and comparing them to the product sold to me, the lady immediately refunded my money. Unfortunately, I will not use this company again. It is all down to the quality of the product, which still needs a lot of work.
WILLIAM GIFFORDWILLIAM GIFFORD
15:25 20 Apr 23
Absolutely appalling would never ever go there again paid £750 for a pair of glasses told they were special waited 4 weeks then rang told they had been there 3 weeks wailing to be collected when asked why they had not contacted said they delivered a card to some address I had never heard of asked why they hadn’t phoned said did not have my phone number which was untrue because they rang me the week before to change appointments ,The glasses were sub standard and of very poor Qualty took them back the. Lens where not inserted correctly and had a chip in which was marking my face I have now been waiting for the replacements and told they where not yet ready and was being replaced why they are now taking so long I asked if I could have my money back and was told I couldn’t as it was not their responsibility perhaps they have never heard of the SALE OF GOODS ACT WOULD NOT RECOMMEND THEM TO MY WORST ENEMYWAS COERCED INTO TAKING MY LAST REVIEW OFF BY OFFERING BETTER SERVICE BUT HAS NOT HAPPENEDJust recieved these spectacles over 8 Weeks still not as good as expected cannot read small print or number plate from 20 metres think I’ll go and get a pair from SPECSAVERS ALWAYS SATISFIED WITH THEM AND HALF THE PRICETues 11April still not been contacted now eight weeks since original order
Denise JohnsonDenise Johnson
15:05 09 Apr 22
Friendly and efficient staff always helpful Karen is particularly helpful and goes out of her way even delivering products to your homeHighly recommend them
Marilena SimonaMarilena Simona
10:14 08 Apr 22
Very good service, i feel on good hands when i go there! Amazing staff, welcoming and the best optician doctor! I definitely recommend this place for healthier eyes!
Robyn SaxbyRobyn Saxby
08:34 08 Apr 22
Nahrinder Bamrah brilliant and sorted my eyes out !! So grateful!!!Sonia Withey
Sofiya StoyanovaSofiya Stoyanova
11:12 04 Nov 20
I had an eye test there. The staff are lovely and welcoming. The optometrist is extremely experienced and knowledgeable, very friendly as well. I’m very happy with the service and would highly recommend.
Michelle JamesMichelle James
15:19 11 Dec 19
Had a very pleasant experience today at our first visit. Staff are very helpful and friendly and the optician was probably one of the best I have come across, very knowledgeable, thorough and so friendly, put my son at ease, would highly recommend 🙂
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Sandra BroadSandra Broad
09:47 27 Feb 24
Curtis SavageCurtis Savage
10:30 13 Feb 24
Extremely helpfull, polite and professional. Very informative in results. Thank you.
Gill HeathGill Heath
13:13 10 Feb 24
Would never go anywhere else for my eye test. The staff are patient, kind and thoroughly professional. Thank you all of you.
Bakul HindochaBakul Hindocha
10:38 07 Feb 24
The staff were very friendly & efficient. The eye examination was thorough & every detail explained nicely. There was a good choice of frames & the different options of glasses available explained. Very pleased & happy with the service & experience. Would definitely recommend & use again.
Christine HewisonChristine Hewison
16:23 30 Jan 24
The staff are very helpful body knowledgeable nothing is too much trouble. The optometrist is excellent I would recommend this opticians highly
Anne SpendloveAnne Spendlove
19:29 25 Jan 24
A very caring, professional experience. I would highly recommend.
Brian MinettBrian Minett
17:10 24 Jan 24
Appointment carried out to time . Staff very thorough and whole eye test procedure clearly explained as were the results.
Roger OveryRoger Overy
18:09 10 Jan 24
Always helpful, no problem too big.Anisga, the optometrist explained everything, even showed me some “birthmarks”. Debs and her colleague very helpful
Taben ExeterTaben Exeter
06:43 10 Jan 24
Very welcoming and professional set up.From the initial tests, right through to purchasing new glasses for revised prescription, it was a breeze with great service throughout.
Emma AstellEmma Astell
21:37 09 Jan 24
Very efficient and friendly staff. The new machine added recently in this optician’s is a bonus. The optician is very knowledgeable.
Emma SEmma S
16:49 08 Jan 24
Friendly and knowledgeable staff. Very helpful. Talked me through tests and the results. Made me feel at ease.
malcolm stanleymalcolm stanley
17:50 21 Dec 23
The optician lady, that saw me, was marvellous and very knowledgeable and helpful.They don’t just try to sell you a pair of glasses, like, say specsxxxxs. I was very pleased with them AAA
Peter AllsopPeter Allsop
09:38 19 Dec 23
jonathan obornejonathan oborne
15:09 27 Nov 23
An excellent experience, with efficient, knowledgeable and friendly staff members. I recommend them 100%.
Colin WheelerColin Wheeler
17:23 24 Nov 23
Very good service. Excellent Optician. Very good consultation with clear explanation. Good car parking.
Phil WatsonPhil Watson
10:02 22 Nov 23
We cannot recommend this Optometrist highly enough. All the staff, Debbie, Lianne, Karen & Anisha have been very helpful over the years for my whole family. Please do make a visit to get your first class care.
C VC V
13:39 20 Nov 23
Very professional, very pleasant. Just had my biennial eye test, and opted for the full eye test over & above the NHS one. Highly recommended.
pauline mcmanuspauline mcmanus
16:53 30 Oct 23
Excellent eye test and reception staff fantastic. Would recommend. Staff Debbie, Karen and Alisha absolutely helpful.
Trevor WhiteTrevor White
10:00 24 Oct 23
A brilliant optician called Alisha who was so lovely,her caring and thoughtful manner was exceptional and her professionalism was outstanding.I would highly recommend the practice and in particular Anisha to anyone 10-pou of ten for the service she provided.
Ken ClokeKen Cloke
14:45 08 Oct 23
For me an excellent Optician experience . Professional , efficient , helpful, patient and very nice people. Highly recommended .
Peter TaylorPeter Taylor
16:48 04 Oct 23
The optician was friendly and explained the scan of my eyes very well
Mark TarrantMark Tarrant
15:10 02 Oct 23
My experience was above and beyond staff are very knowledgeable and friendly.The optometrist is such a lovely lady very personable and listens very careful what you have to say
Claire TarrantClaire Tarrant
14:22 02 Oct 23
Lovely staff. So welcoming, friendly and extremely knowledgeable. Recommend unreservedly. We come to the Swanley branch from Bromley particularly because of the service.
Linda MorrellLinda Morrell
14:51 27 Sep 23
Rory SkinnerRory Skinner
19:51 08 Sep 23
I was very happy with my service today from Anisha the optician and also the other staff in reception. The service is high quality, very caring, well explained, and they took the time to listen to all of my concerns without rushing. They have all of the new up to date technology which is effective. Would highly recommend and will always be going back here in the future.
Cathy ParkinsonCathy Parkinson
18:49 05 Sep 23
Brilliant service. I had suspected retinal detachment. I was seen promptly, given good diagnosis and was referred urgently to hospital. Very kind, professional and accurate!
Clive SClive S
11:25 05 Sep 23
Good service and attentive detail
Brian SidellBrian Sidell
11:25 26 Aug 23
This was only my 3rd eye test, the first two , one by a major chain the other a small private opticians made me feel like cattle being herded.Robert Murrell’s staff took the time to explain everything, from what each part of the eye test did and to sizing and styles of glasses.Brilliant
Ronald WellsRonald Wells
12:07 24 Aug 23
Very welcoming staff.Actual optometrist was very patient and accurate .Altogether a very pleasant experience.Highly Recommended.
Kathryn CrockfordKathryn Crockford
17:00 19 Jul 23
Brilliant. Great at customer service and the ladies who work there are very nice. The eye doctor lady was also very lovely and nice to me. I like my new glasses too. By Xander age 11
Pauline WestPauline West
08:33 22 Jun 23
Very helpful and pleasant receptionist and couldn’t fault Anisha so helpful and professional. My only concern was the gentleman who helped me choose my frames. I chose a pair costing £139 and after a few minutes with his calculator he said that will be £273 pounds, when I asked him how that was made up he just said lenses are £62 pounds,I replied 139 + 62 still doesn’t add up to £273, then he said that was for each lens, I said okay and paid. When I got home and checked my receipt I found 2 amounts for £5 added.. it would be good to get an explanation to know what we are being charged for.
Maureen WilliamsMaureen Williams
08:50 20 Jun 23
An extremely good experience, excellent reception staff, Ophthalmologist explained everything she was doing in a very clear and informative manner, nothing was rushed, and no pressure to have new glasses, all in all, very impressive service.
Mark carterMark carter
12:55 19 Jun 23
Both Ladies working there on this day I visited were extremely helpful and Karen who was on reception that day was extremely welcoming and was patient while I tried various glasses on kept saying no rush, thoroughly recommend the branch
Kim ButtonKim Button
14:42 13 Jun 23
Excellent atmosphere and patient interface. Still waiting, however, for a referral notice for a condition identified nearly a month ago by your practice.
Mick WilderMick Wilder
18:16 11 May 23
Great service, lovely people. Always add the personal touch and give good advice. Good range of products and frames. Admittedly not the cheapest in town but the great service outways this. I would highly recommend.
Barrie WiggBarrie Wigg
11:45 08 Apr 23
I have been a customer for 25 years at Robert Murrell. This new Armstrong and North practice is as good and in some ways even better.The staff are friendly but very professional. The optician , Amish has a lovely manner, and is so helpful. She explains things well and I am extremely impressed with her skills and knowledge.Debbie on reception is very welcoming and friendly. She is very experienced and Knowledgeable on the products.Visiting this practice is a real pleasure.
Susan TydemanSusan Tydeman
18:17 30 Mar 23
We have been coming to this opticians for a number of years and Debbie and staff are very helpful and friendly and efficient. Aneshia the optometrist is very professional and knowledgeable and is easy to talk to.
Jean WestJean West
17:02 21 Feb 23
I highly recommended this store. The service and staff exceptional.
Chris MihillChris Mihill
11:54 09 Feb 23
I have been coming here over 25 years.Its the first time I have meet Anisha the optician,Mr Murrell would be proud of her.Shes very polite and caring, and explains everything shes doing really well.
PHIL HOLLANDPHIL HOLLAND
16:52 08 Dec 22
Thorough, friendly and professional testing. Both.optician and staff are informed, helpful and cheerful. Will certainly go there again. Highly recommended.
Marion HollandMarion Holland
16:41 08 Dec 22
Excellent highly recommend such lovely optician and staff very thorough check.
Elaine SharpElaine Sharp
17:27 21 Sep 22
I would like to say how very helpful your receptionist was today helping me to make my new glasses more comfortable. Impressed by the service.
nik Mcnik Mc
07:43 18 Mar 22
I’ve always taken my children here as they are fantastic with them. They go over and above board to make my girls feel comfortable and are happy. Since the owner retired, they have some new staff, and it’s still always the same amazing service. Always polite, helpful and engage with my children.
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Jackie BallantyneJackie Ballantyne
12:09 27 Jan 24
J HHJ HH
00:37 26 Jan 24
Was seen at short notice for earwax removal. Very professional and friendly operative. Good kit.
Sarah RedmondSarah Redmond
13:15 22 Jan 24
Armstrong and North Opticians always the best service and prices. Simply the best.
Anna MoxhamAnna Moxham
13:21 19 Jan 24
Very professional and caring.
Peter RiggsPeter Riggs
16:13 17 Dec 23
Friendly and professional.Just how one would like service to be.
Heather YoungHeather Young
12:29 12 Dec 23
I was seen promptly and had a very thorough eye test, including checking field of vision and eye pressure. I felt relaxed, under no pressure and was very satisfied with the results – only marginal changes in my vision, so no new spectacles required.
John NavasJohn Navas
14:43 08 Dec 23
PETER JACKSONPETER JACKSON
11:10 01 Dec 23
Excellent service from Mr Ridhwan Ali at the Thornbury practice.Peter Jackson
Hilary PizzeyHilary Pizzey
19:07 23 Nov 23
Excellent service
Linda FeltonLinda Felton
16:22 23 Nov 23
Very helpful and friendly staff especially when choosing new specs!Wonderful optician, very knowledgeable thank you
Margaret RaineyMargaret Rainey
09:56 21 Nov 23
Very thorough examination by optician Kirsty George, understanding and helpful advice on my concerns. No pressure to have new specs unlike Specsavers. Excellent experience.
Linda ThorntonLinda Thornton
12:19 11 Oct 23
Very professional and thorough. Appreciated that my blind therapy poodle could stay with me. Thank you so very much.
Andrew BrimbleAndrew Brimble
11:33 11 Oct 23
Tony JarvisTony Jarvis
10:00 30 Sep 23
Very happy with the eye test and new varifocal glasses. After struggling for 3 years with glasses from Specsavers I can now see much better and without eye strain. (The eye test at A&N quickly identified a difference in the prescription for one of my eyes compared to that from Specsavers which has really improved things)
Tom KeatesTom Keates
15:10 24 Aug 23
Efficient and friendly servcie
Mark BurgessMark Burgess
16:11 11 Aug 23
Very professional and helpful
Rachel Ann ProsserRachel Ann Prosser
22:21 16 Jul 23
I found the staff friendly and helpful.
Jeremy HowardJeremy Howard
11:12 10 Jul 23
DUNCAN CROSSANDUNCAN CROSSAN
13:30 30 Jun 23
Totally satisfied with excellent service.
Mark RouseMark Rouse
11:34 02 Jun 23
The eye examination was very professional. The examiner was informative and understanding. The glasses were ready in only 2 days which was amazing and much appreciated.
Clare WilliamsClare Williams
11:59 01 May 23
Staff are always very courteous and professional. I feel confident to have my eye exams there.
Abbie WardAbbie Ward
11:55 21 Apr 23
One of the residents in badminton place care home asked to out the following review on “The service was great nothing was a trouble and they fixed both my glasses in great time and were very helpful. Great opticians
John HancockJohn Hancock
10:56 28 Mar 23
Thorough, efficient, and friendly sight test, examination, and fitting of spectacles.
Mike RuseMike Ruse
17:51 16 Mar 23
My glasses fell off my head and one of the arms had fallen off. I had tried to reconnect the arm but couldn’t see what I was doing (always tricky doing something fiddly when you can’t see what you’re doing), so I took them in to get them repaired. A very kind member of staff called Nick fixed them for me and didn’t charge me anything. Nick you are a star… Many thanks.
Angela GardnerAngela Gardner
10:37 25 Feb 23
Listened and noted my issues. Fitted and checked my new glasses.
Anne ParkinAnne Parkin
20:57 08 Nov 22
I called in today to see if I could get my my Dads glasses fixed. Without a second word they took the glasses and fixed them with a new armFantastic service!
NikkiNikki
18:34 22 Sep 22
I legit wouldn’t go anywhere else now. They are happy to deal with minor repairs and adjustments there and then if they are able to and seem 100% committed to getting the glasses right.
Phil JonesPhil Jones
12:14 07 Mar 22
I’m very impressed with the repair they carried out on my glasses frame very quickly whilst I waited. P J
Lynne TuckerLynne Tucker
11:36 31 Jul 21
The Thornbury location is easy to access – parking etc – and the staff are very helpful and friendly. The optician I saw was knowledgeable; professional and made me feel relaxed and comfortable. I would recommend this practice to my friends.
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mary balemary bale
18:02 04 Mar 24
Last year, I went to this optician and asked them if they would be able to fix a pair of my glasses, as a scew had come out,on one of the pads that held my glasses on my nose. The Gentleman who helped me said of course! I was impressed how professional he was and quickly repaired my glasses, free of charge! I had asked a couple of bigger opticians on the high street if they could help. But they were not interested!I went last week and had my eyes tested, from the moment I walked in I was greeted by a receptionist who immediately put me at ease. I asked about new frames, and she kindly helped me and gave me her valued opinion. I then went in and had my eyes tested, Every step of the test was expained and advise was given to me.I was then measured for my glasses.I must admit it was so different in comparison to the bigger opticians.I would highly recommend this opticians. They provide an old fashioned personal service. You are not just a number!
Dee NealeDee Neale
10:17 28 Feb 24
I have used this practice for many years, the service is absolutely excellent, caring, helpful, professional and up-to data facilities that cannot be bettered.I would thoroughly recommend them
Annabel LoringAnnabel Loring
09:38 14 Feb 24
Thorough and very friendly
Gemma RichardsGemma Richards
09:23 14 Feb 24
Great, professional, friendly service. Would highly recommend.
Susan Rose ClarkeSusan Rose Clarke
22:13 13 Feb 24
Iv been a patient here for 20+ years, I am always treated with respect and efficiency
Julie BettsJulie Betts
22:13 06 Feb 24
Very professional and helpful. Have been going here for about 20 years
Marion HenryMarion Henry
12:02 31 Jan 24
Really good appointment, very thorough and puts you at ease as always fully explains everything.
ernie mansfieldernie mansfield
12:14 30 Jan 24
First ever eye test. Was put at ease instantly.The optician explained everything he was doing as he was doing it and explained a lot of information about eye health.
Ian DanceIan Dance
13:20 18 Jan 24
Firs class service in every way.
P KP K
08:27 20 Oct 23
I have used Weston-super-Mare practice for many years, the staff are always friendly, helpful and very knowledgeable. I wouldn’t go anywhere else.
Alun GeorgeAlun George
13:54 11 Oct 23
Booking my appointment was straight forward. I was greeted by friendly staff when I visited the premises. I was made to feel at ease during my eyesight test, explanations were given throughout the process and any questions I had were addressed.
Caroline JonesCaroline Jones
11:59 05 Sep 23
Great opticians and eyeglasses service
Nicole BoothwayNicole Boothway
05:44 02 Aug 23
My experience was really good. A very friendly office. The optician was excellent, he was extremely thorough, knowledgeable and client friendly. He had the perfect approach and made me feel calm, relaxed and safe. He had also previously referred me to Bristol Eye hospital and his concerns had turned out to be.correct. I cannot recommend them highly enough.
Robert UbankRobert Ubank
15:09 31 Jul 23
Excellent practice, receptionist very helpful and chatty. The optician was extremely knowledgeable and I didn’t feel pressured to buy glasses unlike some others in your high street.
K77L L77KK77L L77K
13:35 31 Jul 23
Brilliant experience in the place where opticians actually care about you, unlike the Specsavers.
Geoff BeavenGeoff Beaven
13:39 17 Jul 23
As usual my eye test was very professionally carried out and I am now waiting for my new lens The cost was high but hopefully the new lens will be worth itI would recommend Armstrong and North to my friends
Marie HodgesMarie Hodges
07:37 03 Jul 23
Excellent service from Armstrong and North. Nothing is too much trouble for them .Felt like a valued customer as un hurried . Would highly recommend
Ian ParkerIan Parker
16:49 25 Jun 23
I have used this optician for many years and would strongly recommend it to anyone. All the staff are great and Nick performs the test in an unhurried way and addressees any concerns one may have, in a concise and professional manner.Best in Town.
Really helpful when doing eye-tests, felt calm and relaxed. And didn’t even know before i went here that you can just change the lens without having to get new frames!
Lorraine ClappLorraine Clapp
10:31 20 Jun 23
I have been going to this opticians for a very long time and have always found them to be very polite. Professional but always friendly explaining every part and answering all my questions.
Stewart OgstonStewart Ogston
11:17 19 Oct 22
Many thanks to all the staff at the weston branch..on his annual eye check Nick noticed something not right in callums right eye…and rang the eye hospital in Bristol to expect him the following day..where they identified the beginning of a detached retina..and yesterday completed the op successfully
Bob StaggBob Stagg
16:42 12 Oct 22
Been using these guys since moving here 7 years ago . Always friendly and professional. Recently had small problem with my glasses,fixed without charge.Highly recommend.
greggreg
06:50 24 May 22
I went in for a routine eye test last week. I found everyone both Friendly & professional. All were Eager to help. I felt like i was treated as a valued customer unlike the huge high street chains where i was just a number on the list. Armstrong and North gave the best of old fashioned customer service with the best of modern technology and expert advice.
Sharon LeeSharon Lee
16:23 26 Nov 20
This opticians is amazing, the staff are lovely when they greet you and nothing is too much trouble. Nick and the team are amazing and always give you full care and reassurance.and
STUART GREEN 730STUART GREEN 730
17:25 22 Oct 17
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Gordon MARTINGordon MARTIN
06:58 10 Feb 24
Richard RawlingsRichard Rawlings
19:01 05 Feb 24
Well looked after and treated well. Informed throughout.
Sue ShrimptonSue Shrimpton
12:11 23 Nov 23
A truly personal, local service with knowledgeable, friendly staff. I’m a very satisfied customer.
Andrew StockleyAndrew Stockley
14:02 22 Nov 23
Excellent service with great friendly staff. Very helpful and understanding of my needs.
Tim HuntTim Hunt
05:22 18 Nov 23
Great friendly service
Debbie GilmoreDebbie Gilmore
16:20 16 Nov 23
Everyone at Armstrong and North are so lovely and friendly. We really liked optician Paul Duckers, as he was really funny and made my daughter feel very at ease. We would highly recommend them.
Nick WNick W
06:04 09 Nov 23
I was offered an appointment for an eye test quickly which was in response to experiencing as minor problem The matter was explained clearly.I decided to purchase new glasses and optical sunglasses there being a descent range to choose from.I was told they would be ready in 10 working days but in fact I was contacted and told they were ready for collection within the week.I found all members of the team at Armstrong & North Opticians to be warm and welcoming. Having previously used Boots I would recommend.
Shanice GossShanice Goss
16:10 06 Nov 23
Great service, friendly staff. Recommend
Daniel JelliffeDaniel Jelliffe
09:21 26 Oct 23
This is the best opticians I have visited. The receptionist was very friendly and efficient and the optician thorough and knowledgeable. Great service, would definitely recommend!
Terry MeaderTerry Meader
15:57 19 Oct 23
Polite, friendly and a professional service
Melody-Ann VealMelody-Ann Veal
13:18 17 Oct 23
Excellent Local Service provided by brilliant and caring staff who ensured my disability was taken into consideration when undertaking my eyesight test
David VealDavid Veal
13:31 11 Oct 23
Used the Local Wotton under Edge Armstrong & North Opticians for my Eyesight Test and New Glasses. Excellent Service and Very Professional Staff
Dee FifieldDee Fifield
10:17 06 Oct 23
Friendly and professional keen to make sure the lens prescription is right
Iyabode OgunseyeIyabode Ogunseye
12:39 22 Sep 23
Friendly Team.
Emily AshbyEmily Ashby
11:56 22 Sep 23
Very friendly and knowledgeable which is exactly what you need when dealing with something as important as your sight
Joe StonesJoe Stones
00:54 21 Sep 23
Love this opticians very friendly receptionist called Gemma super fast and friendly
LucyLucy
12:25 15 Sep 23
Daniel RDaniel R
14:56 14 Sep 23
Just had a glasses fitting here. Excellent service and a very friendly team. Highly recommend.
Martyn ExcellMartyn Excell
14:59 05 Jul 23
Excellent service and always fun to have my eyes examined by the optician
Graeme StephensonGraeme Stephenson
15:30 12 Jun 23
This was my first visit to Armstrong and North and I was delighted with the service provided. Professional, informative and friendly.
Heather ColeHeather Cole
12:27 02 Jun 23
Really lovely and professional optician with a great sense of humour. I have never laughed so much during an eye test!
Rachel RobinsonRachel Robinson
14:29 19 Feb 23
Fantastic service, and brilliant help from Rani to choose frames. Delighted with varifocals and sunglasses, thank you!
Geoffrey NattrassGeoffrey Nattrass
15:41 18 Jan 23
Rani looked after me very well. She was welcoming, efficient, very pleasant, and took care of all details. A nice experience.
T. HenshawT. Henshaw
15:10 29 Dec 22
AndreaAndrea
20:19 04 Aug 22
I had an excellent experience at WUE Armstrong and North – I felt totally looked after, with a thorough explanation of my prescription and the options available. I was given advice in my choice of glasses and left really confident of my choice. Thank you so much.
Natasha and Lee xxxNatasha and Lee xxx
15:39 12 Aug 21
Receptionist wrongly cancelled my appointment. I turn up, no apology, no empathy and no flexibility. Let the person be seen before me that she booked in my place and told me I had to wait a further 30 mins when the optician would be “willing” to see me. I paid money for a taxi to get me to and from the appointment and took time off work for nothing, not even a sincere apology.Disgusting service for such a beautiful small town. I do not under any circumstances recommend this place nor will I be returning.This branch should be shut down!!!
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Frank TannerFrank Tanner
15:01 09 Nov 23
Very good professional service from the moment you get inside the door till when you leave. Added bonus if you’re lucky you can park literally outside the door.If not just across the road.New staff and they are all excellent 👍
Keith WilsonKeith Wilson
12:03 22 Jun 23
First class service.
MikeMike
15:15 22 Sep 22
After some difficulty contacting Reception I eventually I got a prompt appointment with the optomoterist, Barbara, who gave me a very comprehensive and thorough check. 5 stars for Barbara, rather fewer for reception, I’m afraid.
Kev ByrneKev Byrne
03:22 10 Mar 22
Nigel RobertsNigel Roberts
14:26 19 Aug 21
Terrible service made me wait outside for 30 minuets as I was there ten minutes early , I couldn’t wait any longer . You have lost a good customer of almost 20 years shame on you
JaboJabo
16:06 14 Jun 17
Jakki MJakki M
07:51 19 May 14
Personal service with that extra touch. They go the extra mile to ensure that your optical needs are fully met. The care and attention offered to my elderly mother in law has been second to none, ensuring that her glasses exactly meet her changing requirements. First class.
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Armstrong & North
4.8
Based on 73 reviews
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val hakeval hake
15:55 07 Mar 24
Dawn TanseyDawn Tansey
15:51 04 Mar 24
Very happy with my appointment on Sunday afternoon. I had a scan then an eye test. The optician was so knowledgeable and explained my results very well to me, very reassuring. Great experience, would highly recommend the branch in Yate.
David AttwoodDavid Attwood
20:02 02 Mar 24
Very friendly, kept me informed about staff availability for my appointment. Very professional service from Optician, glasses specialist and front of shop staff. Will definitely recommend and revisit.
Amy EvansAmy Evans
15:44 27 Feb 24
The optician was lovely and explained everything to me really well. I needed some quite conplex specific support and the whole team at yate has taken a lot of time to explain everything and find solutions to help me.I have always used large chains of opticians previously however this feels like a much more personal tailored experience eather than just trying to upsell to me but getting me the best thing for my needs at the most cost effective route.
Richard GilpinRichard Gilpin
18:05 16 Feb 24
First time I had used them and found their service excellent.
KAREN MERRIMANKAREN MERRIMAN
15:38 09 Feb 24
Loved the new premises & choice of glassesElaine was her usual helpful & friendly self & all the other staff were very attentiveEye examination was thorough & I was made to feel comfortable throughoutA very satisfying experience
Ludmila HromaLudmila Hroma
21:37 07 Feb 24
On my first visit they fixed my nose pads. It took 2 minutes. Next day appointment with lovely lady. Staff professional, without pressure.And the Best : they will put their lenses into my frame which was not possible with previous opticians.
Alan DuckAlan Duck
14:23 07 Feb 24
Staff are professional and polite. My appointment with the Optician was on time and I was happy that I had been given a thorough test.
Holly JonesHolly Jones
08:39 03 Feb 24
My 3 year old has had 2 eye tests here and both times have been fantastic. She recently got fitted with glasses and they made the whole experience for her fun & friendly
Justin WitchardJustin Witchard
15:38 01 Feb 24
Very good service thankyou Nikki
Lynne HammersleyLynne Hammersley
13:11 11 Jan 24
Friendly, courteous and efficient.
ANDREW DAYANDREW DAY
17:26 10 Jan 24
Rani and Narinder are both lovely people and excellent in their roles. My wife and I both had an excellent experience and will definitely return to see them again.
alan troutalan trout
17:07 04 Dec 23
1st class service. Very friendly and competent staff. No negatives whatsoever. I’ll be back.
bunsofsteeeelbunsofsteeeel
11:48 30 Nov 23
Excellent experience from start to finish, very helpful and knowledgeable staff very impressed, they are also Oakley and ray ban stockist’s which is a bonus.
Kelly ButcherKelly Butcher
19:43 29 Nov 23
Highly recommend Armstrong and North. All the staff that helped my 3 year old daughter with her first pair of glasses were extremely professional, knowledgeable and went above and beyond to ensure she had the correct frames for her face size and shape.Fantastic team and we will definitely be regular customers – thank you so much!
Peter IvesPeter Ives
08:49 28 Nov 23
First class service from everyone who works in the YATE site, cheerful and helpful staff.
kim browningkim browning
08:33 22 Nov 23
I was seen on time,no waiting around.friendly staff and optician.Clean and comfortable surroundings.
Sue MarquisSue Marquis
19:16 21 Nov 23
Superb! An excellent eye examination. Really helpful staff. No pressure but lots of useful guidance. I won’t be going anywhere else in the future!
Susan LearSusan Lear
07:39 08 Nov 23
New premise was bright and clean staff were courteous and efficient. Eye examination and scan of eye were thorough and informative. Great selection of frames.
Helen EnglandHelen England
10:15 05 Nov 23
Roy HubbardRoy Hubbard
09:43 04 Nov 23
BRILLIANT SERVICE WITH SUCH FRIENDLY AND PROFESSIONAL STAFF
Chris WardChris Ward
08:24 31 Oct 23
Jen EdgeJen Edge
19:26 28 Oct 23
Test was good but price for reading glasses with very small prescription was very expensive and much cheaper options available online thankfully
peter luggpeter lugg
10:17 16 Oct 23
My first time at this branch after my regular branch closed.Very helpful staff and people carrying out my examination provided a professional and caring service. Thank you.
Michael PearceMichael Pearce
08:18 14 Oct 23
Effective courteous staff, although reassuring seeing Mrs H. Patel, from RJMann providing eye test.
Antony MurphyAntony Murphy
13:52 02 Oct 23
This establishment has the most professional ophthalmologists that I have met.A thorough eye examination and recommendation for corrective glasses.A knowledgeable techican when went through all the options available for the correct style of frames and lenses.I would certainly recommend them.
Alison HowardAlison Howard
14:35 29 Aug 23
Took a broken frame in on Saturday, style no longer in stock but they sourced from another outlet, updated me on Sunday and telephoned with completed repair on Tuesday despite Monday being bank holiday. Brilliant service very grateful
Nadine fryNadine fry
14:54 25 Aug 23
Everyone in store was extremely welcoming and attentive. They listened to what I actually needed; glasses not too expensive but for use for working with screens and paperwork. I am thrilled with my glasses and they have enabled me to read again! Thoroughly recommended ⭐️
Fran DoyleFran Doyle
07:48 25 Aug 23
Bob TaylorBob Taylor
14:32 24 Aug 23
Vanessa RobertsVanessa Roberts
14:31 24 Aug 23
Staff always helpful and optician very thorough. Ordered two pairs of glasses normal and sunglasses, spent a lot of money on them but the reason for the rating is down to the fact that I was told I would wait a week for them, it’s been two weeks and have now find out one frame sent to the wrong company! Appreciate its not their fault but I had to chase twice for someone to find this information out and of course I am still waiting for them.
Andy BendenAndy Benden
15:26 07 Aug 23
Great service. Had a thorough eye test. Love my new glasses. Thank you Simon, Deepika and Tania. Love the new look store. Would definitely recommend.
Summer FraserSummer Fraser
16:07 11 Jul 23
I recently visited the new store in Yate my eye sight was tested by Deepika who was very patient whilst testing my eye sight, as I have been struggling with the effects of long covid.Isabela supported me with sorting out and arranging for my new lenses to be done.Tanya who was front of house that day was her usual helpful and welcoming self.All three ladies went above and beyond and are a credit to Armstrong & North. Your new store is also very nice.
Jo DJo D
11:37 02 Jul 23
I always use Armstrong & North opticians, I have a monthly payment plan which covers glasses & contact lenses. I went in without an appt with an eye problem. Was seen straight after the patient already being seen. Very thorough, professional and friendly.
Andrea MaggsAndrea Maggs
10:59 23 Jun 23
Very helpful and professional service. Loved the way everything was explained to me in terms relevant to my knowledge level, and risk factors were highlighted to try and prevent problems occurring rather than just treating them when they arise. Felt in safe hands. No pressure to buy new when my previous glasses were still suitable.
Donna CarleyDonna Carley
14:09 17 Jun 23
Went into several places in the area to get my sunglasses fixed, Armstrong & North were the only place that could fix them. Excellent service. Thanks
Jamie PumfordJamie Pumford
12:51 17 Jun 23
Fantastic new location, really helpful and friendly staff. Most thorough eye test and check up I have had.
Margaret WarnerMargaret Warner
08:17 06 Jun 23
Have been using Armstrong & North for quite a few years since being recommended by a colleague who knows the Owners, as I had an unpleasant experience with another opticians. They are very professional, helpful, and the staff are friendly, know all their customers. Orders placed for glasses and Contact Lens are delivered pretty quickly. Reassurance on any points of worry. Fully recommend them, excellent service!
Andrea ScantleburyAndrea Scantlebury
06:17 06 Jun 23
Fantastic service and received my glasses within a week. Staff were very good too
Caroline HatherellCaroline Hatherell
12:48 02 Jun 23
I have been using them for many , many years , I would highly recommend them for their high quality staff and their service. The reception staff are amazing and go above and beyond
Ann WalkerAnn Walker
15:50 07 Oct 22
Neil was very professional and thorough. Made me feel at ease and went to a lot of trouble to source my new lenses. Very pleased with the end product. Thank you very much.
Clive EvansClive Evans
14:36 22 Sep 22
Prompt professional service did not take long to have glasses manufactured a good experience!
Jean PlantJean Plant
14:53 15 Sep 22
very helpful, thorough and professonal.
Anne BallAnne Ball
10:19 18 Oct 21
After a couple of bad experiences with other opticians I was looking for an independent practitioner.The minute I walked in they were very helpful. I explained the problem with the existing prescription and the receptionist was very helpful.I had an eye test which was a different prescription again. I have been wearing my new glasses for a week now and have been very pleased with them. I cannot recommend Armstrong and North strongly enough. They will definitely be my go to optitian.
Tony GarlandTony Garland
16:43 21 Jul 21
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