Click on the practice’s name to see the reviews other patients have left for us.
If you would like to leave a review, click on the practice name below and then click on the ‘review us on G’ button, you will be redirected to google to leave your review.
Drew Thomas
07:16 14 Apr 25
Our first visit, having not long moved to the locality. Absolutely excellent opticians: expertly fitted new prescription lenses to two pairs of existing frames. Nothing too much trouble, great service and personable staff. Significantly better than any of the national chains that we have been using for previous decades.
Matthew Norton
07:58 04 Dec 24
I had an excellent experience at this clinic! The optician was thorough, knowledgeable, and took the time to explain everything clearly. The lady at the front desk was incredibly friendly and helpful, making the whole process smooth and welcoming. Highly recommend!
Lester Freckleton
08:46 18 May 23
A very professional, local optician. Brilliant staff who were friendly, they took time to know about me without being intrusive. They did a great job of providing lens for an existing frame.
Thank you!
Thank you!
Jess Dodd
21:18 21 Jan 23
Have been with Armstrong and north now for a couple of years I wouldn’t go anywhere else the service is fantastic. Just shouting one staff member who is absolutely amazing makes you feel so welcome and is always looking out for her patients Jane Thankyou for your incredible service highly recommend you to everyone
Rachel Moulstone
05:52 04 Oct 22
Wonderful, friendly service. They bent over backwards to fit me in and help me with my eye pain. The optician I saw was so personable and kind.. Who’d have known such a fabulous practice was on my door step. Thank you. I will return for a regular check in the future.
Frieda Vanderpump
11:37 03 May 22
Have used this opticians since I was a teenager, along with my family. The service is so good I travel quite far to get to them now. Recently my glasses broke and they repaired them really quickly. Friendly and excellent service!
Sarah Roderick
11:29 21 Apr 22
Our family have been using this opticians for many years and always been very happy with their service. Macta the glasses dispenser/ fitter is very helpful when choosing frames and gives a great after care service..making frame adjustments etc if required.
Peter Evans
11:09 20 Mar 22
Writing on behalf of Anne Huxley who visited on Thursday 17th March 2022 and was very impressed with the friendly greeting and help from Marta. She is delighted with her new glasses.
fred swinburne
15:48 12 Nov 24
The service provided in store was excellent from the moment of the first general enquiry to the booking of the eye test and check to the supply of the glasses, all at a great price.
The staff were all very courteous and I would recommend using this local company who fully understood all of my requirements. Thanks again for a good overall service.
The staff were all very courteous and I would recommend using this local company who fully understood all of my requirements. Thanks again for a good overall service.
Kevin Edwards
20:51 29 Oct 24
I have just had a really extensive series of tests under the WECS scheme as I was having vision problems. This service was professionally extended in a most thorough and caring manner. All staff in the practise were so welcoming. I will no longer go back to my usual opticians where you are made to feel as if you are on a busy conveyor belt. “I should have gone” years ago to this local optician but I will certainly do so in the future. Highly recommended.
Phil JONES
11:16 15 Oct 24
Friendly staff complimented by a thorough and professional eye examination.
Derek Weigh
11:06 06 Jun 24
Excellent service and customer care. Would recommend to anyone. Team very friendly and helpful.
Christine Morgan
13:52 04 Jun 24
Absolutely excellent service . Professional, friendly and wonderfully kind staff! Highly recommend to anyone !
Raymond Roughley
10:20 12 May 24
Annual eye test for my wife. She was very happy with the service. Staff are polite and friendly and the optician is very knowledgeable. Excellent service and highly recommended.
Ellie Colegate
19:57 07 Mar 24
Really happy with the service and experience i had with my little boy. All staff are lovely and helpful. Would definitely recommend to anyone looking😊
Jeanette Carroll
16:57 29 Feb 24
Nothing has been too much trouble. Everyone is so nice kind and considerate. I would definitely recommend them. Thanks for all your help
Stephen Lloyd
19:12 26 Jan 24
Brilliant service from start to finish, greeted by the helpful receptionist on arrival, seen on time by the optician who was very informative and thorough, would definitely recommend.
Sarah Morini
10:42 06 Dec 23
My 8yr old had his appointment yesterday, test was very thorough and staff were very welcoming. Highly recommended.
Helene Webster
17:16 01 Nov 23
Great customer experience, friendly & knowledgeable staff, each staff member was able to answer any queries I had regarding all the eye tests.
Sarah Wilcock
15:54 26 Oct 23
Always a pleasure to go to this opticians, always very friendly, very thorough. They take their time explaining things with you. Receptionist greets you with a smile and nothing is too much trouble. Would highly recommend
Truly G
10:36 26 Oct 23
Excellent service and care from the team at Armstrong & North, highly recommended Opticians.
Trevor McManus
11:35 25 Oct 23
The eye examination was very thorough followed by a helpful, friendly and knowledgeable gentleman in helping me to choose the most suitable glasses for me.
Gaynor Taylor
09:52 24 Oct 23
Armstrong @ North opticians
Saw me following an eye injury via the WEC booking system they made me a quick appointment and were friendly and professional I would use this opticians again
Thank you for helping me
Saw me following an eye injury via the WEC booking system they made me a quick appointment and were friendly and professional I would use this opticians again
Thank you for helping me
Bob Holland
06:34 24 Oct 23
Eye Test. Thursday 19th October 2023. Recently diagnosed with Glaucoma in my left eye. The examination was very thorough and informative. All my queries were answered and very reassuring. Thank you.
Rosemary Angerer
13:39 04 Oct 23
Seen on time. I am borderline diabetic and the eye test was more thorough than the last diabetic test I had. Very pleased with service from Armstrong North.
Chris Bradley
09:17 01 Oct 25
I had ear wax removed this morning having made an appointment a little while ago.
I was treated most respectfully and politely with everything being explained in detail.
The staff were welcoming and confident and I will certainly make this procedure a regular thing in the future.
Thank you to the staff at Burnham on Sea.
I was treated most respectfully and politely with everything being explained in detail.
The staff were welcoming and confident and I will certainly make this procedure a regular thing in the future.
Thank you to the staff at Burnham on Sea.
Shirley Ashton
21:28 17 Jul 25
As always, a good experience. Ears checked and cleared. Pleasant staff. Great care taken. Thank you. See you next time.
Inga Husher
16:52 21 Mar 25
On behalf of Andrew Husher.
Fantastic service by Nicola Ford to remove my build-up of ear wax & therefore restore my hearing.
I would recommend this service.
Fantastic service by Nicola Ford to remove my build-up of ear wax & therefore restore my hearing.
I would recommend this service.
Bernard Hasell
12:50 28 Feb 25
Very helpful and pleasant nice to see people with a smile on their faces.welldone ladies
Susan Capel
09:11 13 Feb 25
Very easy and pleasant experience. Very courteous ladies and gentleman. I had my ears sorted and my eyes on separate occasions and would thoroughly recommend this bright and cheerful establishment.
Diane Price
09:44 01 Feb 25
Had a really bad experience in BOS Specsavers, was told I was being referred to to Musgrove for an eye condition, NO information or details of why were given to me.
Saw Alex, pictures of my eyes taken on the day were explained to me. My eye pressures were taken and full details of my pressure readings were explained. The referral pathway to Musgrove was also explained.
Explanation and reassurance given was given at the time of the visit -THANK YOU.
Saw Alex, pictures of my eyes taken on the day were explained to me. My eye pressures were taken and full details of my pressure readings were explained. The referral pathway to Musgrove was also explained.
Explanation and reassurance given was given at the time of the visit -THANK YOU.
Cliff Blofield
17:13 31 Jan 25
Such an easy process, this was my 6 months call back review and check-up. After checking, only one ear needed clearing so only charged for one. They still have the 2 for 1 offer on ear cleaning. Highly recommend. Book now to get your ears inspected and suctioned.
John Tucker
10:48 31 Jan 25
Great service. Professional, courteous and very understanding of hearing issues.
Michael Miller-Roche
16:01 23 Jan 25
This is a very friendly and welcoming opticians that I been going to for over 18 years!, highly recommended.
michael phipps
12:52 23 Jan 25
Very professional service eye test was very thorough very pleasant experience
Stella Rose Bodiongan Capel
14:50 20 Jan 25
Brilliant work they do consultation first and show you a video of your ear before and after and explain it to you. Friendly staff and make you feel reassured. Highly recommended 💯
Ryan Coles
17:14 17 Jan 25
Excellent service for ear wax removal shown video before and after what a difference.
Carole Findlay
13:38 15 Nov 24
Very nice optician and reception staff. Thorough eye exam and results explained clearly.
John Jackson
10:59 15 Nov 24
Absolutely brilliant took video before and after to show results which was very educational.Would highly recommend this service to everyone needing to get there ear wax removed.The service i received was exceptional 👍👍👍
Angela Williams
14:10 13 Nov 24
Excellent Giles has been friendly, professional and very supportive as I have cornea transplants and do worry about my eyes. Would recommend the company to anyone the girls in reception are also lovely
ian downing
15:07 21 Aug 24
The eye test and the glasses produced as a result are excellent however the computer and system the opticians computer soft wear were shambolic.
I have been using this options for some 35 years and have had very little problems, however on this occasion I had changed my address on their system due to moving. Firstly they could not find one of the largest doctors practices in Bridgwater on their system despite having a branch in Bridgwater and it could only be updated by sending an email to someone with the authority! They then told me that I had been using that branch in Bridgwater despite me telling them I had always used the Burnham-on-Sea branch.
I had my eye test and needed an updated prescription and asked them to replicate the the other facets of my previous lessons to which they told me they did not have a record despite having provided them the previous year.
Eventually they found it after much searching, the reason for not finding it was updating the record had not just changed the address it had actually created a duplicate entry with no attached records. SHAMBOLIC
I have been using this options for some 35 years and have had very little problems, however on this occasion I had changed my address on their system due to moving. Firstly they could not find one of the largest doctors practices in Bridgwater on their system despite having a branch in Bridgwater and it could only be updated by sending an email to someone with the authority! They then told me that I had been using that branch in Bridgwater despite me telling them I had always used the Burnham-on-Sea branch.
I had my eye test and needed an updated prescription and asked them to replicate the the other facets of my previous lessons to which they told me they did not have a record despite having provided them the previous year.
Eventually they found it after much searching, the reason for not finding it was updating the record had not just changed the address it had actually created a duplicate entry with no attached records. SHAMBOLIC
Terry Richards
14:01 21 Aug 24
Yes always feel well looked after, no rushing complete professionals, last pair were designed for computer (middle distance) and hey they just perfect, only took two days
Dave victor
22:19 26 Jul 24
I cant speak too highly of the excellent service i received at Armstrong & North in Burnham On Sea this week. My eye test was comprehensive, very professional and relaxed. A really pleasant experience . Thank you.
GirlRacerSian
20:32 24 Jul 24
A very friendly and welcoming Opticians, they were very thorough with their eye tests and explaining everything in great detail too.
Jenny Angell
07:29 18 Jul 24
So pleased I found Nick at Armstrong and North in Burnham on sea.Brilliant optician,with great knowledge about my eye condition,giving me first class care.The staff are friendly and helpful.Would highly recommend them.
Shaun Harmer
13:34 21 Jun 24
Very professional, explained everything that would be done, & used video to show before & after, highly recommend.
Carol Carbin
07:01 19 Jun 24
When my independent optician was bought by Armstrong and North I thought the ethos would change but I was pleasantly surprised. All of the staff are friendly, caring and professional. The optometrist is easily the best I have seen in over 50 years and his attention to detail surprised the consultant who operated on my cataracts. She was extremely impressed.
I would recommend Armstrong and North without reservation.
I would recommend Armstrong and North without reservation.
Lynne Lloyd-Williams
13:32 12 Jun 24
Always friendly and approachable great staff. I do wish we could have a resident optician as seeing someone different every time takes away the feeling of certainty and being comfortable with someone your familiar with. Even if you did a rota of 2 or 3 it might be better
Sue Howland
13:35 26 Apr 24
What an absolute legend, I was so uncomfortable with a blocked ear and what a treat, painless instant relief and all done by the friendliest team of people.. highly recommended. Massive thank you 🙏
edward antonio
20:47 19 Apr 24
Very good. Thorough and helpful eye checkup. Front of house well presented.
Abigail Plumley
08:53 05 Apr 24
Lovely independent opticians, friendly staff and helpful when choosing glasses. Great experience
michael jones
20:02 04 Apr 24
The gentleman who did the eye examination was very thorough and easy to understand I was impressed
Carlie Newman
19:16 03 Apr 24
Best micro suction I’ve had. Better than Harley Street and Hampstead.
Liked video of ear and thoroughness yesterday.
However seems to be a little debris on outside of my right ear channel
Liked video of ear and thoroughness yesterday.
However seems to be a little debris on outside of my right ear channel
Norman Mansell
13:20 12 Mar 24
Excellent service throughout. I had solidly compacted earwax which took Nicky three visits to remove. She was patient and unrushed throughout. I really cannot recommend the quality and professionalism of the service enough, all this and incredibly reasonable prices. My wife used a major chain of hearing stores and the service was far inferior we will both be using Nicky’s services at Armstrong and North again without doubt.
Lizzyroseanne
16:33 27 Feb 24
Had thorough eye test including field of vision with Nick. He was very good, explained everything in great detail so that I knew exactly what my problems were.. Leah and Kate are excellent too. Thoroughly recommend this optician.
Christine Lewis
16:55 20 Feb 24
Visited 2 weeks ago for ear examination. Fantastic service ,was told one ear was fine but other was totally blocked. The lady takes a photo and a video of each eardrum so you can see the exact problem.She tried to dislodge it with suction but firmly attached so asked to put drops in ear for 2 weeks and return
Went today and she was able to dislodge no problem at all. This cost £25 which for the amount of time I think is quite good.She showed me the picture and video of my now clear ear which is very reassuring. I highly recommend this branch very friendly staff too.
Went today and she was able to dislodge no problem at all. This cost £25 which for the amount of time I think is quite good.She showed me the picture and video of my now clear ear which is very reassuring. I highly recommend this branch very friendly staff too.
John Borg
16:37 20 Feb 24
Just had an appointment with Nicky, the Hearing Specialist, as I was having problems with wax in my ears. She was excellent
. She checked my ears and even showed me photos of the problem. She then cleared the problem and now back home with best hearing I’ve had is several weeks. Thank you Nicky.
. She checked my ears and even showed me photos of the problem. She then cleared the problem and now back home with best hearing I’ve had is several weeks. Thank you Nicky.
Steven Lucas
09:26 16 Feb 24
Lovely welcome by Katherine and excellent service by Nick who was happy to clear up a small concern I had.
Stuart Cattermole
11:42 13 Feb 24
Staff are genuinely nice. Much better than the professional smiles and niceness found at the large chains. Cured as well!
David Curtis
16:30 22 Nov 23
Very good service, had no complaints at all.All straight forward, and the staff were nice and polite, and helpful well done.
Martyn James
12:27 22 Nov 23
Very friendly staff and my examination was carried out in a very competent and friendly manner. I was asked if I had any questions about my eyes and was reassured about their overall health. The staff went to some length to ensure my lens choice offered good value for money. Martyn James
Stephen Whitcombe
16:16 07 Nov 23
Great service from everyone involved, nothing was to much trouble. would recommend to anyone.
kathy Bracey
21:35 19 Oct 23
Great service – very helpful and friendly staff. The gentleman that did the eye test had a great personality!
The gentlemen that went through options available to me when choosing my glasses was very nice, considerate and non pushy! Very accommodating in helping me with my small budget – I liked all the staff, the receptionist was very helpful too. Thank you to all of them.
The gentlemen that went through options available to me when choosing my glasses was very nice, considerate and non pushy! Very accommodating in helping me with my small budget – I liked all the staff, the receptionist was very helpful too. Thank you to all of them.
Grant Edwards
10:39 30 Sep 23
This was not just a routine eye appointment, it’s a great experience talking to a very personable and caring professional. Your not just a customer or a number…. very impressed, really worth the visit.
David Humphrey
08:43 06 Sep 23
An in depth thorough eye examination, test findings well explained, and clear recommendations for my reading and driving bifocals.
Gem
18:11 23 Jun 23
Excellent customer service, always polite and nothing is too much trouble, especially Kat. Thank you! 😊
Frankie Rosemarie Post
16:59 23 Jun 23
I have made frequent visits to Armstrong and North – the staff are always superb, friendly, knowledgable and efficient. I have visited several opticians in the area but this one always comes out on top.
Markandkatewedding
12:04 23 Jun 23
Bought a lovely pair of designer sunglasses fit really well and staff went through all the options so I could choose what worked for me no pressure
paul griffiths
12:01 23 Jun 23
Had a pair of glasses quality is good the colour change works really well, staff took care and time explaining everything
Gill Reading
11:15 20 Jun 23
The girls who served me where lovely. Friendly, professional and efficient. Will use them again
Jean Carter
14:58 07 May 24
Absolutely brilliant ,recommend them after bad experience elsewhere, they are 10 out of 10 helpful ,understanding and listen .
Cloven The Butler
17:06 19 Sep 22
Excellent in every way, proper decent people and service. Highest recommendation.
Penelope Hughes-Jones
19:34 24 Mar 17
I wanted to leave a review because the lovely staff at A1 Vision are so very kind and helpful they deserve a huge star over the shop and bunches of flowers! Seriously, if you want to be cared about, get fast, excellent service, be treated with respect, given the latest eye tests and advice and also get great value for money then forget these super-market style opticians who are taking over the world and give A1 Vision a go. Whether you need glasses yourself, or for anyone from a child to an elderly relative, then you and your family can be guaranteed the best possible treatment and support. I can’t thank them enough or recommend them more highly. A1 are A🌟!
Based on 29 reviews
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Jane Dicken
13:45 09 Sep 25
Wonderful service..Mrs Wilson optician very thorough and professional ..Kerry dispensing optician was especially caring giving her full experience and time..not forgetting lovely receptionist..Will recommend to all my friends x
Claire Coe
20:35 11 Feb 25
I called Francis Opticians in Chirk after suffering from sudden vision change in one eye, no where could see me for weeks but the receptionist here went above and beyond to re-assure me they could and would help me, seeing me the following day. The service i recieved was none other than excellent, I had constant reasurance from the Optician herself whilst going through all tests. Would highly reccomend this Opticians – for emergency care or general eye care.
Paul Jones
09:13 20 Dec 24
To all staff at Francis opticians thank you so much for all that you have done for my family you really do make a difference to people’s lives your ability to communicate and understand people from all walks of life is truly is outstanding and thank you for being our saveing grace……from the loakes family.
David
14:43 28 Apr 25
Fantastic service, make the kids feel comfortable my daughter has ASD and shes always treated like a person not a statistic, wouldn’t use anywhere else in Clacton
David Regan
13:12 07 Apr 25
Absolutely superb optician. They really take their time and provide an extremely thorough eye examination. Everything is explained in plain English and all questions are answered honestly and in detail.
The certainly provided the best eye text and examination I’ve had in many years.
There’s a great selections of frames to suit all budgets.
I will be recommending them to family and friends!
The certainly provided the best eye text and examination I’ve had in many years.
There’s a great selections of frames to suit all budgets.
I will be recommending them to family and friends!
Kevin Watcham
13:14 05 Feb 25
Good friendly service well explained eye test not rushed with any problems discussed there and then very quick delivery of new glasses overall a great experience with no pressure sales on extras to lenses ie different coatings etc. Been using this firm for quite a few years with no problems .
Joyce Rogers
15:50 03 Feb 25
Very helpful n polite n looking forward to going to new premises to get my glasses
Alexander Brunsden
13:49 04 Jul 24
What a great experience neville was so professional he explains everything and I felt he cared
Edwina Nelson
11:41 30 Jun 24
I absolutely like my opticians
I’m not sure if this opticians is still up near London road south as I would like to book an appointment and I don’t know how to get in contact
I’m not sure if this opticians is still up near London road south as I would like to book an appointment and I don’t know how to get in contact
Pam Flower
17:48 26 May 24
I had a letter in February to make an appointment at your Premises in London Rd South. The appointment was made, then a few days before, someone rang and cancelled, said I would be contacted with another date. Next thing, the shop was empty and I have not been contacted from these new Premises that I have just found where you are. Are you not keeping past patients?
Norman Byford
18:33 20 May 24
Wonderful attention and professionalism. Very helpful and friendly service with great attention to detail. Exceptional advice and information. Cannot praise highly enough.
Michaela Nicholls
15:06 30 Apr 24
Fantastic service. My Dad had his eye test which wasn’t rushed at all. They were kind and understanding and reasonably priced. It was easy to make an appointment. I would thoroughly recommend them. Thank you
Sue Elam
10:58 25 Apr 24
I recently had an eye test with Aaron couldn’t be more delighted, he explained everything to me in detail which I found very reassuring, also the eye test was very thorough…
Will certainly be going back to them and will also thoroughly recommend them to other family members and friends
Thank you…
Sue Elam…..
Will certainly be going back to them and will also thoroughly recommend them to other family members and friends
Thank you…
Sue Elam…..
martin pudney
12:45 22 Apr 24
Always sooooo helpful for any little adjustments and repairs to my glasses,grateful for your time ⌚ and personal and friendly support and service, would recommend you to everyone,
Hazel Burton
19:38 15 Apr 24
Very friendly . Very thorough eye test. Time taken no rushing. Would reccomend 100%. Lots of frames to choose from. Very helpful.
Julie Randlesome
20:46 20 Mar 24
Would have been nice to have been informed they were moving!
Only there about a month ago,and not a word was said.
Only there about a month ago,and not a word was said.
Lynda Nix
15:33 27 Feb 24
Would recommend Armstrong & North Opticians strongly. Very impressed with the treatment and patient care. I have had problems after a recent Cataract operation and have been given lots of information and advice, which also includes further treatment, which l am now going for an assessment in the next few days, which may lead to further laser treatment and hopefully clear up the problem. Thank you so much for your help.
Ruth Wyllie
14:10 19 Feb 24
A nice, relaxed appointment, as always. Very thorough eye examination by personable optician.
Angela W
17:56 05 Jan 24
Edit: The owner replied and said “We did offer to source an alternative selection of frames for you which was declined” but this isn’t true. I had asked if there was a catalogue that could be sent to me, so that I could choose from frames that weren’t in-store, and you said you don’t offer your catalogue online for proprietary reasons. I was fine with that and said maybe.
Original review: The eye test price which isn’t advertised online is £49 whereas Specsavers charge either free (if you buy Specsavers glasses) or £20-£25. It is really expensive… Then, I tried to pick some glasses in store, but I didn’t like any of their frames so I wanted to buy some frames elsewhere. To be able to buy lenses elswhere, you need your PD. However, I asked but this opticians shop don’t give you your PD distance (unless you buy their lenses which were £100 more expensive than online). For me this was not really good so I was unhappy with my experience.
Original review: The eye test price which isn’t advertised online is £49 whereas Specsavers charge either free (if you buy Specsavers glasses) or £20-£25. It is really expensive… Then, I tried to pick some glasses in store, but I didn’t like any of their frames so I wanted to buy some frames elsewhere. To be able to buy lenses elswhere, you need your PD. However, I asked but this opticians shop don’t give you your PD distance (unless you buy their lenses which were £100 more expensive than online). For me this was not really good so I was unhappy with my experience.
Nigel Byers
11:30 19 Dec 23
A pleasant experience and very thorough a well explained condition of my sight and done in calm and comfort.Thankyou.
Terry Tomlin
10:09 19 Dec 23
First class service. Couldn’t fault the attention to detail throughout our appointment. Just moved into the area and chose this opticians based on the reviews. My husband and I are in agreement,outstanding optical care. Highly recommend.
Derek Hanton
10:01 19 Dec 23
Hi the team was very perfessional with me I’m disabled very helpful & expalain very think to me thank you very happy with the team
Ann Fernandes
10:31 11 Dec 23
I was very happy with my eye test and how my test discovered I had cataracts and was dealt with straight away thank u
Glen Follon
11:50 07 Nov 23
Easy to book an appointment online. Staff friendly and helpful. A more personal service than you may get at somewhere like Specsavers.
Grace Thompson
10:19 12 Oct 23
Relaxing and kind atmosphere. With a family run feel. Very knowledgeable stuff with a personal touch.
Paul Scrase
16:13 11 Oct 23
very examination as usual. examiner friendly as all the staff are. decent choice of classes to pick from.
Barry partridge
19:00 10 Oct 23
Really good and thorough eye test. The technician was very friendly and communicative would recommend.
Amanda Bresnan
15:15 10 Oct 23
Excellent service they always give you a thorough eye test and lovely staff.
H H
16:23 25 Sep 23
Excellent optiticians…..have used Armstrong and North for many years. They’re a small local company who provide a fantastic service. They do NHS with a wide range of glasses….the staff are very knowledgeable and friendly. The optometrist is thorough and efficient.
Samuel Pretswell
12:18 13 Sep 23
Hi very friendly and first class service will use them again Sam Pretswell
Carl Collis
11:25 09 Sep 23
The optician was brilliant. He explained everything that he was doing to my daughter whilst keeping her engaged. He kept ger at ease. All the staff were really helpful and friendly. Can’t recommend them enough.
Jeanette Zivkovic
12:50 06 Sep 23
Aaron makes you feel completely comfortable whilst testing your eyes. He explains everything as he goes along and you never feel rushed.
You can tell he takes pride in what he does and my husband and I wouldn’t go anywhere else and highly recommend them.
The receptionist is very welcoming too !
Don’t hesitate to book an appointment with them, you won’t be sorry !
You can tell he takes pride in what he does and my husband and I wouldn’t go anywhere else and highly recommend them.
The receptionist is very welcoming too !
Don’t hesitate to book an appointment with them, you won’t be sorry !
jk w
13:17 04 Aug 23
Polite, caring, patient, congenial and happy to exchange a bit of banter. Professional but relaxed atmosphere.
Barrie Mills
15:42 02 Aug 23
Friendly but professional service. Optician happy to engage in conversation whilst maintaining a thorough and efficient service. Explains any points of ambiguity and responds to questions with informative replies. A pleasant person, made me feel very comfortable throughout the process.
Tom Ktommo
10:02 23 Jun 23
Very good optician’s, there’s no rush or hard sell, the examination was through and explained all the way, would recommend to everyone
Ronnie and Lesley Thompson
09:11 14 Jun 23
Relaxed, optician very informative, would recommend this practice highly
Tilly Brown
11:52 28 Feb 23
Aaron the optician is fantastic, and lovely. Very chatty and upbeat, my appointment didn’t feel rushed. He was extremely thorough, making sure the lenses he prescribed me were correct. I suffer from anxiety, although I don’t come across as though I do. It’s stopped me from making an appointment for a few years and this experience has really put me at ease. All staff are excellent and inviting
Vesta St Noir
19:46 01 Feb 23
Amazing service! From the moment I called and spoke to Gabrielle she was so helpful and accommodating as we discussed options for my daughters glasses who is 7 months old. We attended a fitting with the Optometrist who was so great with my daughter and was very informative explaining how the glasses would benefit her and help correct her squint. We had to order specialist glasses as she is so small & they were very helpful and took our NHS voucher. I had previously tried Specsavers who just tried to push their own glasses on us even though they were too big and not suitable. I would 100% recommend this optician Armstrong & North.
Linda Bilby
18:28 25 Jan 23
Excellent service. Very polite, professional and helpful staff. Very patient and understanding.
Steve Elam
18:15 16 Jan 23
Had a fantastic experience with the team here at Armstrong & north. Optician Aaron was very professional, guided me through the process and made me feel completely at ease. The young lady at reception was excellent too. Guided me through all the available lenses and frames and gave me all the options I needed to ensure the glasses I ordered were the right ones for me.
Would highly recommend.
Would highly recommend.
James Hurrell
14:26 15 Jan 23
Very poor customer experience. Felt miss sold too, and pressured. When we returned to discuss we were lied to, and they attempted to make us feel stupid. Their costs are ridiculous. Wanted to charge £60 for a child’s contact lenses consultation. Boots however offer the exact same service for FREE. Wanted £160 for thinner lenses on a child’s spectacle prescription. We have received a refund on this occasion, and bought our sons glasses elsewhere, where we have paid £20 for thinner lenses. Would not recommend.
Maureen Barnett
18:16 04 Mar 22
Very helpful lady repaired and lined up my rimless frames. Excellent service. Thank you
Jamie Johnson
19:25 11 Jan 22
Have needed an eye test for a little while. The staff were very accommodating and the test itself was superb an very thorough. Would definitely recommend, much better than these high street brands!!
Suzanne Scott
14:29 02 Nov 21
Covid arrangements very good. Friendly efficient staff. Didn’t need new glasses so can’t comment on that service 🕶️👓
Sue Hart
06:44 23 Oct 20
I checked out the Covid-security arrangements before booking an eye test and was very impressed with the precautions being taken.
Linda, the Optician, was very friendly and welcoming. The test was really thorough despite a couple of hiccups as the lenses steamed up because of my mask. (In hindsight I should have used a mask with an adjustable nose clip for a tighter fit).
I needed new specs and am pleased with them.
Linda, the Optician, was very friendly and welcoming. The test was really thorough despite a couple of hiccups as the lenses steamed up because of my mask. (In hindsight I should have used a mask with an adjustable nose clip for a tighter fit).
I needed new specs and am pleased with them.
Jason Heard
20:11 26 Nov 24
very impressed with my check up the wonderful lady optician could not have been more friendly and so very professional & helpful with advise etc .the best opticians i have ever used it pays to shop local and independent.
Bernie Little
12:58 30 Aug 24
Having been less than comfortable with my previous optician, I am pleased to say that Crediton Eye Centre gave me a great experience. I felt no pressure, Louisa was very helpful and my eye test very thorough.
Philip Jones
15:08 17 Jun 24
First class service the young girl couldn’t do enough for me. Not only repaired my glasses but serviced them too.. makes a lovely change for someone to go the extra mile and smiled all the time I was there. Superb service I’ll definitely go again.
Rachael
14:16 17 Apr 24
Very helpful and friendly. All staff are lovely and welcoming. Would highly recommend to anyone like me who struggles to decide, as you don’t feel rushed. Leanne was so helpful, the whole experience was great. I gave a budget and this was met, i didn’t feel pressured to spend more and walked out feeling happy with my purchases and not like I had spent too much. 5* all round!!!
Chestnut Trees
16:27 10 Apr 24
Very kindly mended my glasses at no charge and they are as good as new! I will be changing from my current optician to here when my next eye test is due as it seemed a much more personal and friendly service.
Russell Ford
16:26 11 Jul 23
Excellent service given. Eye test experience was relaxed & I was spoken to in plain English I could understand. I would recommend this Optician.
Kerry Vines
10:14 01 Jul 23
Always so very helpful. You don’t get rushed through the examination process and then excellent help to chose the right pair of glasses. Been going to this opticians for the past 35 years, wouldn’t go anywhere else.
Alexa Green
14:35 02 Jun 23
Unrushed, expert and thorough eye examination followed by time to talk through the options. Friendly and professional staff – highly recommend for the personal touch
Geoff Cleak
11:04 20 May 23
Friendly and professional service. Only 48 hours from eye test to receiving new glasses 🤓
Derek Pearce
18:41 22 Dec 22
The Chipping Sodbury branch really exceeded my expectations, super friendly and efficient team, all who go out of theirway to ensure the perfect experience. I collected my new specs today, really pleased. So a big thank you to the entire team.
Ken Langley (Genius)
16:10 16 Aug 22
Called in by them to have a eye test, first for two years. AbFab service, good fun with excellent info. Just brill. Cherry on reception and Neil for the fitting etc. Happy time and super glasses. They are all lovely helpful people. Thanks.
Stephen Paul Cole
16:32 15 Jul 22
Staff are always friendly & helpful. Thanks for being patient waiting for me to be able to come and collect my new glasses.
Mark Kenyon
15:21 16 May 22
Really friendly, helpful and flexible providing good realistic advice and guidance
deborah orchard
08:43 09 Mar 25
Great service from start to finish . Friendly helpful experienced staff. Would highly recommend.
Lucy Rose (TheChallengeMaster)
11:41 28 Feb 25
Best opticians I every been too fantastic service and very thorough in what he does . You won’t be disappointed unlike other opticians in Felixstowe . Better service by far
Paul Surzyn
09:22 21 Feb 25
Professional, courteous and friendly, The experience was unpressured and reassuring. I have complete faith in his professional abilities and judgement.
t clarke
10:56 07 Feb 25
An excellent service combined with a really knowledgeable and helpful optician.
gillian munro
23:43 22 Jan 25
I find these Opticians extremely helpful very reassuring and efficient. Good range of frames to choose from for every pocket
David Clarke
19:28 22 Nov 24
Excellent information delivery, great interpersonal skills, and a clear understanding of the complexity of duality involvement with Ipswich Hospital.
Mary Fitz-Gerald
12:10 31 Oct 24
I was very pleased with my experience with you, I can’t remember the young lady’s name but she was very professional and a joy to talk to. Thank you
donna jacobs
16:05 25 Oct 24
Very thorough eye test. Everything explained as each test carried out. Staff were friendly and professional.
John Adams
15:27 25 Oct 24
Very professional and they take their time to go through everything thoroughly. Very, very friendly staff.
Alan Baldry
17:47 18 Sep 24
Excellent service as always, would have no hesitation in recommending them to anyone.
Racheal Tredgett
16:55 23 Aug 24
The optition was lovey with with my dad aged 82, and the other staff too, thank you
Graham Thompson
13:45 22 Aug 24
I got an appointment within a few days of requesting one. My eyes were examined thoroughly and the optician was friendly and helpful. VEEY SATISFIED!
Anthy sullivan
14:13 20 Aug 24
I found the Optician at Armstrong & North Opticians in Felixstowe very thorough and would highly recommend them.
Carol Long
11:00 22 Jul 24
Always good customer service .And ,Mr Kevin McMorrow is excellent and very thorough optician
Dean Rattle
21:05 20 Jun 24
Thorough exam and took the time to explain the difference in my eye sight from previous eye test
Russ Ger
14:00 12 May 24
After being let down by the local branch of another national chain of opticians I thought I’d try Armstrong and North. Very pleased I did. Simple appointment booking service and wonderful staff. Particular thanks to Kevin who was very thorough during my eye test and a very polite and friendly chap. Glad I moved away from the cattle shop feel of the more well known chains.
I would recommend the Felixstowe branch to all. Thanks to all staff for their help. I shall be returning with my son soon who is due an eye test.
I would recommend the Felixstowe branch to all. Thanks to all staff for their help. I shall be returning with my son soon who is due an eye test.
David Kirk
18:23 22 Apr 24
You will always experience a friendly welcome and receive excellent treatment where all the options are discussed with the patient.
Denise Marsden
15:32 05 Apr 24
Staff always very helpful, thank you Jackie for having patience helping my husband and I choose frames.
Kevin always very professional and explains everything about the test. He has always taken time to make us feel at ease.
Very happy with our experience as always.
Kevin always very professional and explains everything about the test. He has always taken time to make us feel at ease.
Very happy with our experience as always.
Dave Jones
10:16 12 Mar 24
Excellent and professional service throughout the appointment from entering reception to being measured for new glasses and leaving
Alan Versey
11:27 05 Mar 24
Attention to detail is second to none. Has never failed to satisfy my optical requirements. Would give 6 stars if I could.
Pat Brimble
10:11 02 Feb 24
The service was excellent everything explained very clearly and all my questions asked, answered and explained. Would recommend this service to anyone.
Cherry Hamilton
14:56 12 Jan 24
Lovely staff on Reception.
A comfortable appointment/eye test.
Questions followed by discussion about eye health, both helpful and informative.
Thank you for great customer service.
A comfortable appointment/eye test.
Questions followed by discussion about eye health, both helpful and informative.
Thank you for great customer service.
Ray Brown
16:47 04 Dec 23
Once again my visit to Armstrong & North Optician was a pleasant and productive visit. Mr. Kevin McMorrow carried out my eye tests in a very professional manner but at the same time answering my questions and putting my concern’s at rest.
Teresa Hall
19:36 30 Nov 23
I had an eye examination Monday ,
I felt a little bit anxious because of the price of things today but the optician put me at my ease ,I would recommend them very kind and very professional so I’m glad it’s over for for a year probably be going back next year.😁
I felt a little bit anxious because of the price of things today but the optician put me at my ease ,I would recommend them very kind and very professional so I’m glad it’s over for for a year probably be going back next year.😁
Caroline Ley
11:12 30 Nov 23
Excellent customer service at Armstrong & North in Felixstowe. The staff are all helpful, well informed and efficient. As always my contact lens check was careful and thorough.
Carla Couto
13:19 17 Nov 23
Extremely happy with the diligence and care provided at Armstrong & North Opticians in Felixstowe. The staff are friendly, helpful and very effective
George Topping
00:32 15 Sep 23
A really good practice. The optometrist was brilliant. The measuring and fitting choice was done with skill. Thank you!
James Dodd
08:47 24 Aug 23
As usual very good experience at Armstrong & North opticians in Felixstowe. Nice polite friendly staff. Thorough eye/sight examination.
Derek Hemsley
14:53 04 Aug 23
The Optician I see is very good, patient and caring. I am disabled and he makes sure everything is OK. Very impressed.
John Harbridge
10:02 28 Jul 23
A friendly and professional service that performed a thorough test with no “hard sell” at the end.
Ed Turner
14:19 27 Jun 23
Excellent eye testing, hearing test, ear de-waxing and spectacle selection all in one session!
Andrew Wolton
11:43 12 Jun 23
A helpful receptionist, a prompt appointment and an attentive and informative optician all combined to make this a successful and pleasant experience. I’ll continue to attend here whenever necessary.
Nour Life
15:44 11 Jun 23
As always I was completely satisfied by my appointment. It started exactly on time. It was thorough, professional, there was no rush and Patrick was informative answered all my questions before reporting that my eyes were in excellent health. So I have no difficulty in awarding five stars ⭐️ ⭐️
The receptionist give me a warm welcome 🤗 and dealt with my appointment efficiently. The waiting room was spotless and well maintained and relaxed. I wholly recommend this company.
Shaimaa Lyas
The receptionist give me a warm welcome 🤗 and dealt with my appointment efficiently. The waiting room was spotless and well maintained and relaxed. I wholly recommend this company.
Shaimaa Lyas
Richard Wales
08:55 11 Jun 23
Excellent service, and very thorough answers to questions. Would recommend to anyone that wants high quality service.
Gilly
14:55 25 Jul 22
Had a very positive experience here today. Took my very elderly mum in for an eye test. Absolutely no problem accommodating a wheelchair and the optician was very patient with my mum being hard of hearing. All the staff we encountered were very friendly and helpful. And another really welcome aspect of our visit – there was no hard sell of frames or lenses after the test. It was very relaxed without any of the pressure the chain opticians can put on customers. Can highly recommend – there is free parking around the corner by the station too.
Maxine Howard
15:40 28 Mar 22
Had my eye test with Kevin last week and couldn’t fault it. Also, Jaqui was super helpful finding me the best suited glasses that met my preference and looked amazing! Wouldn’t go anywhere else.
David Smale
17:32 17 Jan 22
Had eye test this afternoon by Kevin McMorrow. He was very thorough and I would recommend him to anyone seeking advice or an eye test.
Tracey Lack
10:37 24 Aug 21
I came here as son getting migraines and gp suggested another eye test and this only place with quick appointment available.
On entering shop the receptionist was far from welcoming with miserable glare . We are both exempt from wearing mask but she angrily asked us to wear one and in saying we exempt her attitude was ‘oh are you’re in angry voice. She then hardly looked at us grunting take a seat.
While waiting an elderly lady was already there looking at glasses with another member of staff who again was rude in manner she spoke. The lady decided to go elsewhere and staff continued negatively discussing her when she left loudly in front of us.
Eventually went to the optician who seemed okay but not really listening to my concerns.
Will never go there again
On entering shop the receptionist was far from welcoming with miserable glare . We are both exempt from wearing mask but she angrily asked us to wear one and in saying we exempt her attitude was ‘oh are you’re in angry voice. She then hardly looked at us grunting take a seat.
While waiting an elderly lady was already there looking at glasses with another member of staff who again was rude in manner she spoke. The lady decided to go elsewhere and staff continued negatively discussing her when she left loudly in front of us.
Eventually went to the optician who seemed okay but not really listening to my concerns.
Will never go there again
Kinson Limited
10:00 13 Nov 19
After years of attending another optician I recently ended up at Armstrong and North (previously the Co-op opticians) in Felixstowe. I had noticed is was quieter that say Specsavers, but needed a quick appointment so opted for them. Well what a surprise, I am literally over the moon I am so pleased with the extraordinary care attention and value. Kevin the optician took up my case with a level of interest far in excess of what I have ever experienced before. I am sending my wife there next. If you want to look after your eyes as much as you should and need a good optician in Felixstowe, well this would be my recommendation.
Eleanor Bailey
11:38 22 May 24
First class service very professional also useful and very helpful advice given.
Ines White (Silva)
21:16 27 Feb 24
So I went there to get a repair done as I didn’t have anywhere else to get my glasses repaired and they repaired the outer body and gave me a new one. I paid around 40 maybe and the outer body of my glasses has broken again in my face they’re very polite in there, no complaints The glass body felt like it was plastic. It’s all wibbly.
Gavin Osbon
18:04 14 Mar 25
Friendly, welcoming staff. Nice quiet atmosphere. Appointment with Kevin M. Have seen before. Always a pleasure. Helpful, puts at ease, happy to answer any questions and offers clear explanations etc. Cannot speak highly enough of him and the entire experience. Would not hesitate to recommend A & N.
Sharon Mccarthy
15:55 28 Feb 25
Very friendly and informative eye test and very much appreciated the help and advise with choosing my frames as well as recommendations for other products to care for my eyes .
Fred Marquis
11:40 28 Jan 25
Zainab was excellent, explained what was going to happen and clearly explained the results of the tests. The receptionist (sorry I didn’t get your name) took and confirmed my details efficiently.
Christine Moore
14:21 25 Oct 24
I was made very welcome the Optician explained everything about my eyes, they were helpful when I had to pick out my glasses too. I wouldn’t go anywhere else as your eyes are very important. U have your own personal care.
shell woollard
14:48 17 Sep 24
I’ve been coming to this opticians since I was really young, and now take my children here too. Great service from the moment you walk in warm & friendly, & always a good thorough eye examination with Kevin, never feels rushed & he’s always happy to explain any changes and take any questions. Just really nice all round experience. Would never go anywhere else!
robert pearson
15:12 13 Aug 24
I was seen first by Reception, then by Kevin McMorrow, optician at A & N. At all times, both were courteous, efficient and helpful.
Raymond
15:11 13 Aug 24
I started using the coop, when it changed hands I decided to stay, I never had never heard of Armstrong and north but glad I made the right decision to stay fantastic service, well done to all the staff.
Pauline Cheeseman
11:52 03 Aug 24
Have been coming here for years when it was the Co Op and carried on when you took it over and we have been satisfied all the time we have been coming. Staff are very friendly and helpful.
Christine Hurricks
16:09 07 May 24
Friendly and helpful staff made the experience of eyetesting and choosing new glasses very good 👍
oscar joachim
13:07 30 Mar 24
The eye examination was done with patience and curtesy. My needs were taken into consideration. No pressure to buy products I didn’t need. Altogether a pleasurable experience.
Theresa Rogers
16:16 26 Feb 24
I had a eye test with Armstrong and northI found the optical very helpful. And all staff were professional. I was happy with the service I got.
Nolanfanips
16:50 22 Feb 24
Just had the best possible service from Lara at A&N who fixed my broken glasses.
Recent eye test was very good too.
Recent eye test was very good too.
Angela Cutting
14:54 16 Feb 24
Very good examination. Staff very nice and polite. Would highly recommend.
Victoria Cornwell
17:31 26 Jan 24
Highly recommend Armstrong & North opticians. Very professional and friendly helpful staff.
JO NICHOLLS
13:38 26 Jan 24
Armstrong and North are the best opticians offering an extremely friendly experience. Other opticians are too hectic. So if you after a calm personal experience then Armstrong and North highly recommended, would never use another opticians. They also do hearing tests now every other Thursday.
claire kalinowska
11:52 26 Jan 24
We have used this opticians for many years (30) in my case, long before they became the current name.
All staff are fabulous and take time to explain everything necessary.
Kevin has been incredible with both my children, kind, very patient and understanding of wiggly, bored, comedy children.
Lara had taken time, twice, to explain about visual stress testing for my son.
I cant recommend them highly enough.
All staff are fabulous and take time to explain everything necessary.
Kevin has been incredible with both my children, kind, very patient and understanding of wiggly, bored, comedy children.
Lara had taken time, twice, to explain about visual stress testing for my son.
I cant recommend them highly enough.
John Whittaker
17:19 22 Dec 23
Whilst very happy with all your staff when I had my recent eye test at your Ipswich store, which has a calm and re-assuring atmosphere, I have to query your lens pricing. I was quoted “£200” for new lens’ excluding frames.
My wife was shocked at this as she recently had new glasses. So I took my prescription to her optician and bought complete glasses for less than £150.
I can appreciate your buying power can’t match some of your big high street competitors, but the +40/50% differential in lens prices made me buy elsewhere.
My wife was shocked at this as she recently had new glasses. So I took my prescription to her optician and bought complete glasses for less than £150.
I can appreciate your buying power can’t match some of your big high street competitors, but the +40/50% differential in lens prices made me buy elsewhere.
Julie Sparkes
13:22 11 Dec 23
The people were very welcoming and very professional at all times and the gentle man who did the test explained every step and it is a very warm and friendly inviroment I was made very comfortable thank you merry Xmas.
Adrian Briggs
15:14 06 Dec 23
Very good eye test with good explanation of everything and helpful when picking out new glasses.
SIMON AMOND
16:01 21 Nov 23
Safe, clean hygienic practice, well look after, eye examination thorough, made to to welcome and at ease. Optician very professional. Yes all of those too. A person or persons who show that they Care about the client, I felt as though I had known Kevin for several years a very comfortable personality.
Thank you to all staff, I had a great feeling of wellness. 😎
Thank you to all staff, I had a great feeling of wellness. 😎
Julie Prentice
17:32 06 Nov 23
Very welcoming and relaxing atmosphere by all staff. Expert explanations and advice throughout given.
amy kalam
16:40 17 Oct 23
Excellent service in all aspects. Thank you Mr Kevin and Ms Lara for everything today. Greatly appreciate it.
Colin Chaplin
07:42 17 Oct 23
Professional, on-time, caring and a personal service. A cut above the big-chain opticians that I had used in the past
Christine Smith
18:23 13 Oct 23
Staff very professional and very knowledgeable. Make you feel at ease and got time for you.
Liz Banks
10:37 01 Oct 23
Emergency appointment to assess sudden change in vision. The lady who took my initial call was very helpful and the optician himself did a very thorough examination.
Adele Chaplin
16:09 26 Sep 23
Fantastic. The staff were amazing with us today. Can’t praise them highly enough.
Santoshkumar Elangovan
16:46 12 Sep 23
I really liked the way my eye test went. Kevin did a great job and I’m very satisfied. One of the Highly recommended opticians in Ipswich.
Christopher Wood
12:50 05 Sep 23
A very welcoming and professional service. Time was taken to explain the findings and options open to me. A most considerate and informative service
Dan Morton
14:55 02 Sep 23
Exceptional experience and service. Thorough examination with professional staff. Highly recommended
dawn King
14:14 21 Jul 23
Very friendly staff, also thorough eye examination. I was very pleased with everything.
Terry Hammatt
11:16 30 Jun 23
Had my eye checked today after having surgery very pleased with result very kind people
Craig Fiddaman
15:17 10 Jun 23
The staff were all very friendly and the examination was thorough, but succinct.
I would highly recommend Armstrong and & North in Ipswich to anyone.
I would highly recommend Armstrong and & North in Ipswich to anyone.
Mark Bridges
08:03 10 Jun 23
Very friendly staff, I was very pleased with the service, the optican mr neville hicks was very thorough and a very friendly guy
James Alele
16:14 09 Jun 23
It was my best experience, warm welcome, professional staff, kind u feel comfortable. Time keeping is excellent.
Best eye examination I love it.
Best eye examination I love it.
Tricia Hale
16:15 08 Jun 23
Very friendly staff, thorough eye examination and a great help in selecting my new frames.
Elspeth MacFadyen
15:52 08 Jun 23
I have been a customer of A&N since they opened in Ipswich. The service has been consistently professional, prompt and friendly. I highly recommend them.
Chris Edwards
18:59 17 Mar 22
Visited twice in the last week. Firstly to get my sons glasses fixed, second for my own eye test. Both visits were so pleasant. Staff were helpful and friendly, the Optician Mr McMorrow has such a relaxing manner. Couldn’t recommend them more highly.
Joanne Nicholls
13:49 16 Mar 22
Armstrong and North next to Poundland Ipswich . This opticians is the best opticians in town as far as I am concerned. No crowds like more well known opticians. The staff are another level of friendly. One of the opticians called Kevin is actually one of the friendliest people I have ever come across. Very caring and understanding .
My glasses take about a week even though they will say 2 was but I have always received them before. So Armstrong andNorth come highly recommended by me as I more than happy with their awesome service and have no interest in another opticians. So well done all the staff at Armstrong and Morth and thankyou .
My glasses take about a week even though they will say 2 was but I have always received them before. So Armstrong andNorth come highly recommended by me as I more than happy with their awesome service and have no interest in another opticians. So well done all the staff at Armstrong and Morth and thankyou .
Sarah S
07:25 23 Feb 22
My 9 year old had an appointment on 1/9/23 and I cant recommend Kevin enough. He explains everything so well, always has time he is NEVER in a rush to get the appointment done quickly. . He was great with my daughter who was a bit nervous about coming for a contact lens appointment. All staff here are very friendly and helpful. Cant recommend Kevin enough and Lara who dispenses the glasses. Both amazing. All other staff are friendly.
Adam Boyle
16:38 15 Feb 22
Great service from this optician having used a major chain for years. The staff were friendly and optician very professional. My prescription had hardly changed and there was no pressure to replace my glasses which was much appreciated.
STEPHEN READ
14:43 08 Nov 21
Forgot to add this. Very welcoming and friendly service. A thorough eye examination and clear explanation of all the procedures and outcomes. Would you receive the same from a Large High Street Chain?
Chef Bailey
17:25 07 Apr 25
Excellent customer service combined with exceptional clinical expertise makes this an ideal provider to care for your most valuable resource – your eyes.
sohail abbas
15:01 21 Mar 25
I had a fantastic experience at Armstrong & North Opticians! They were incredibly accommodating, fitting me in for a same-day appointment. The eye test was thorough and reassuring, with the optometrist explaining everything clearly. The staff was warm, professional, and helped me choose the perfect frames without any pressure. Exceptional service—I highly recommend them!
Ian Forster
10:11 05 Mar 25
I broke my A&N glasses and needed a
New frame. The guys at The Lydney shop were fantastic and got a replacement frame in 48hrs.
Brilliant service would thoroughly recommend
New frame. The guys at The Lydney shop were fantastic and got a replacement frame in 48hrs.
Brilliant service would thoroughly recommend
Amanda Miller
10:24 31 Jan 25
I have been with this company for many years and have always had a good experience with them from the reception right through to the end choosing new frames if needed. Always polite and helpful.
ROBERT SNAITH
12:38 17 Jan 25
Very friendly and professional. Felt at ease and would recommend to anyone.
Neil Gavin
17:33 10 Jan 25
Friendly and thorough. Fawn explained every aspect of the examination as it progressed. She also told me how the results compared with my last examination which was useful to know.
I feel very confident using Armstrong and North and will continue to do so.
I feel very confident using Armstrong and North and will continue to do so.
irene price
11:18 10 Jan 25
My husband has received excellent service and advice from the Lydney branch. First class service.
David Dallow
20:03 08 Jan 25
I felt that I was very much in the hands of professionals, which is what you want when dealing with such precious possessions i.e. my eyes.
Mike Scott
17:06 14 Nov 24
Very good service , receptionist very pleasant
Eye test very thorough. Must say the best eye test I have ever had.
Eye test very thorough. Must say the best eye test I have ever had.
Linda Bellingham
16:58 08 Nov 24
Very caring, approachable staff. Very professional and I formative. Highly recommend.
BrendanB
12:59 01 Nov 24
Everything that I wanted. On time & very efficient & professional.I will be returning again.
FRED PICCIRILLI
16:47 17 Oct 24
Excellent appointment within a few hours picked up major issue sorted appointment at Gloucester royal thanks
Caroline Moor
05:57 12 Oct 24
Really lovely staff, so helpful and very understanding with my disabled daughter.
Dawn Price
12:27 26 Sep 24
Lovely and friendly staff, always feel comfortable and confident with their service
Joanna Hamm
12:13 16 Aug 24
My appointment went well I was seen on time and had a very thorough examination. Everything was explained to me in a concise and and pleasant manner. First rate service.
Ellen Stephens
14:47 15 Aug 24
Really lovely people. Very welcoming and understanding. Explained different options helpfully. Would highly recommend their service. Prices have a good range to accommodate different people. They also have a great wide selection of glasses starting as low as £19.99 :))). Again customer service was truly excellent here.
Gayle Berrow
14:35 25 Jul 24
Very friendly staff and great selection of glasses would highly recommend 👍
Bev H
13:31 25 Jul 24
Professional, cheerful service from all staff – very thorough eye examination gives me confidence as a happy customer – Faun does a great job 👍🏻
Melissa Morgan
14:47 10 Jul 24
Excellent service.
Friendly, helpful, patient and understanding staff.
Highly recommended.
Friendly, helpful, patient and understanding staff.
Highly recommended.
debbie lawton
16:51 04 Jul 24
Absolutely brilliant. Great customer service. Clearly very knowledgable and certainly seemed to want to do the very best for you. Couldn’t fault thdm.
Rj fash
14:21 02 Jul 24
Thank you for the outstanding same-day repair service. Your team’s warm and friendly treatment made me feel like part of the family. Best regards
Anne Price
19:16 30 May 24
The optician Paul was kind and reassuring and explained everything to me.
Neil was equally kind and again was clear and honest as to what he was doing .
Both gentlemen have exemplary customer service skills and demonstrate a positive attitude to their work.
Neil was equally kind and again was clear and honest as to what he was doing .
Both gentlemen have exemplary customer service skills and demonstrate a positive attitude to their work.
Graham Hosking
15:29 16 May 24
The attention to detail, the professionalism and promptness is second to none at this opticians this is highly recommended! My visit was probably the most thorough and detailed but simple to understand with my recent checkup I would recommend going to Armstrong and North oppositions to anyone
Clare Hogan
13:14 14 May 24
Staff are great, friendly & professional – no waiting for hours like at Specsavers!!
Matthew Pike
07:46 24 Apr 24
I have been coming to this opticians for a few years now for both glasses and contact lense check up and products. All the staff are super friendly and very professional. I am always impressed on how thorough the eye exams are and any changes to my prescription are explained in detail. I would not go anywhere else and hands down offer a higher quality of service compared to other optical chains.
lee eskholme
15:19 19 Apr 24
Not only excellent professional advice but great customer service both at a high level.
Sheila Haeffner
10:01 19 Apr 24
I was very impressed by this Opticians, having previously attended a well known high street company the time and care taken at Armstrong and North was well in excess of my previous experiences. I can confidently recommend them.
Laura Callard
10:06 28 Mar 24
Great opticians. Really patient with kids and explained everything they were doing. Very prompt and efficient too
Chris Blackmore
07:59 26 Mar 24
The appointment was punctual, very pleasant and professional, everything was explained well and in a way anybody could understand, from start to finish very relaxed , good atmosphere, no hard sell as it was not needed, will definitely use them again.
Chris Oldershaw
10:45 20 Mar 24
Excellent service, polite, friendly, thorough and professional.
My new specs are quality, can’t fault either the opticians or the product.
I would definitely recommend this practice.
My new specs are quality, can’t fault either the opticians or the product.
I would definitely recommend this practice.
Simon Varley
21:35 19 Mar 24
Excellent service.
I needed a urgent repair as the frame had snapped. From an immediate warm greeting at Reception to the extremely professional service from Neil the overall service was outstanding. Existing lenses were inserted into a new frame and all within 15 minutes.
Thank you very much. Highly recommended.
I needed a urgent repair as the frame had snapped. From an immediate warm greeting at Reception to the extremely professional service from Neil the overall service was outstanding. Existing lenses were inserted into a new frame and all within 15 minutes.
Thank you very much. Highly recommended.
Philip Moore
18:02 16 Mar 24
Put at ease straight away by friendly welcoming staff, very thorough examination, no pressure on time. Everything explained, felt reassured which was very important on a first visit. No sales pitch, recommend highly.
John russell Budge
20:52 15 Mar 24
Great ,friendly and helpful staff . clean tidy modern place. Would recommend. Been my opticians for a few years now so glad i changed to them.
Margaret Lewis
10:56 15 Mar 24
Very happy with my visit to Armstrong and North Lydney. A professional and friendly service. Would highly recommend them.
Naomi Mitcheson
11:51 16 Feb 24
Absolutely wonderful service I couldn’t have asked for more. They were great over the phone last year when I had some concerns and today at my exam they went above and beyond to thoroughly check out my concerns and symptoms. Thank you
David Blowers
12:32 15 Feb 24
I’ve been using this optician for number of years now ,always have been given first class service .What I like is that you see the same optician every time who takes their time to ensure everything is as it should be
Georgia Shattock
16:17 13 Feb 24
Very pleased with my recent purchase of glasses from the Lydney branch. Gemma makes an excellent receptionist and greets everyone with a smile, using her expertise to help you select glasses. Fawn again was amazing, could not have faulted her expertise when troubleshooting my interesting eyes and how best to treat them. And then there was Neil, who makes everyone feel welcome and is great at fitting glasses too. Very pleased!
Philip Popham
20:46 01 Feb 24
Very friendly and thorough. Much better than the branch of Sp——rs I used to use.
Emyr Hughes
13:10 03 Jan 24
My wife Jeanette Hughes was extremely happy with the excellent service she received at the Lydney branch.
Frances Lockey
09:08 20 Dec 23
After being greeted by a friendly receptionist I was seen by Johnathan who carried out a full eye test and listened to my concerns. He is a very professional, personable young man.
Miles Laughton
15:00 12 Dec 23
Thorough, professional and relaxed eye examination.
Old prescription had altered so new glasses ordered.
Lovely friendly and efficient staff throughout appointment.
Thank you
Old prescription had altered so new glasses ordered.
Lovely friendly and efficient staff throughout appointment.
Thank you
John & Pat Chandler
18:43 05 Dec 23
Very thorough eye test which gives one confidence with the final result
Rada Lungu
10:51 01 Dec 23
Amazing people, extremely helpful and patient with my 4 year old girl. I am very happy and grateful for their service. Thank you so much ❤️
Steve Rawlings
18:04 16 Nov 23
An informative and detailed eye test confirmed that my current varifocal glasses were still suitable for use. I also wanted some reading glasses, and got a great deal on a new pair that arrived very quickly. A very positive experience from the entire team: from booking the appointment, through to the eye test and frame fitting service. My existing varifocals were also adjusted to provide optimum comfort. A quality service. Very pleased.
Justin Hopkins
11:44 16 Nov 23
Excellent service, extremely patient, took the time to truly get to know what issues I was having and then explained to me why I was having the issues. A little dearer for the glasses than my previous opticians (but that is the price for proper service, proper understanding and a proper outcome). At this present time, I am 100% satisfied and would like to thank Pritpal and the staff for a job well done.
Jacqui Baker
19:25 15 Nov 23
Had scan with Helen Beddis and Eye Exam with Fawn Bennett. They both kept me informed at all stages of my appointment, and Fawn telephoned me later in the day to check that I was okay and discuss the results. I appreciated this so much. Always very pleased with the service I get in Lydney.
Ann Thompson
17:20 13 Nov 23
Very impressed. Friendly service from Helen the receptionist and then the Optometrist Fawn.Have already booked other appointment.
Charlotte King
14:46 23 Oct 23
Great experience at A&N lydney. The team are so friendly and helpful, they couldn’t do enough for me. Neil was amazing in helping me choose new frames. Andy as always is so thorough and professional and just a great presence to be around. Overall a happy customer.
Michelle Martin
11:30 23 Oct 23
Receptionist and staff are so welcoming and friendly. Nothing was too much trouble and gladly helped me to choose a new pair of frames. The optician explained everything I needed to know about my eye test results and I shall definitely be returning.
Derek Jones
08:37 20 Oct 23
On every arrival I have felt welcomed they carry out all test including eye scanning highly recommended will never use any other company.
J Mullan
16:31 28 Sep 23
Found Armstrong & North opticians very thorough and very efficient. Would definitely recommend. Will be using them again.
Ed Gregson-Barnes
12:02 19 Sep 23
Excellent as always. On time, professional, and explained the results of the tests very clearly. Took the time to check my existing glasses and discuss an issue around their fit.
Jenny Boobyer
10:56 14 Sep 23
Greet experience ! Optometrist was very god with my 3 year old. Very informative and reassuring
Derrick Lockey
19:30 13 Sep 23
Once again found the team very helpful and informative. Appointment was on time with Fawn’s reassurance that my eye condition had improved since a recent test visit, due to my serious health issues.
Alexis Lane
09:17 18 Aug 23
Really thorough eye test for my children, the optician really put their mind at rest.
They actually really enjoyed having their eyes tested and trying on all of the glasses.
They actually really enjoyed having their eyes tested and trying on all of the glasses.
TINA DAVIES
08:56 18 Aug 23
Great service…lovely friendly team here in Lydney. Oliver had a very thorough examination dealt with with patience and kindness. Thank you very much. I recommend unreservedly…
Dawn Frowen
20:24 12 Jul 23
Brilliant service from booking the appointment, receptionist, seeing the optician & then getting new lenses fitted into my frames.
Really pleased with the new lenses.
Thank you. 😊
Really pleased with the new lenses.
Thank you. 😊
Caitlin Wood
09:43 28 Jun 23
Excellent service and communication. Eye tests are so thorough and provide great accuracy. Glasses selection is vast and great choice. Can’t fault the service at Armstrong and North, won’t be going back to Specsavers any time soon!
Gilbert Machado
17:37 18 May 23
Excellent service. Good price range. My glasses were ready before the estimated time. Bad luck, the frame broke within 2 months, but they replace the frame for free as part of the guarantee. Extremely happy with the service. Planning to keep it as main optician.
Highly recommended!
Highly recommended!
Peter Tanner
10:57 08 May 23
Had bad experiences here before, this time only slightly better. Promised in less than a week took 12 days before I could collect them and they were just single vision. Could do better!
Dennis Hayden
18:35 05 May 23
I was very impressed with the eye test examination by Fawn . The attention to detail to ensure both eye prescriptions for all requirements and for reading was precise and detailed .
It’s useful to know also the general health with regard to cataracts and glaucoma .
All other staff were equally efficient during the appointment . I look forward to my new plastic framed glasses done in the retro- rock style of early Buddy Holly .
Kind regards to all,
Dennis Hayden .
It’s useful to know also the general health with regard to cataracts and glaucoma .
All other staff were equally efficient during the appointment . I look forward to my new plastic framed glasses done in the retro- rock style of early Buddy Holly .
Kind regards to all,
Dennis Hayden .
Nikki Knight (The Writing 4 Biz Lady)
14:08 30 Mar 23
I popped into Armstrong & North on the off chance as my only pair of glasses had broken. They arranged an appointment for me the very next day. I had my eye test and it was confirmed that my existing glasses were not repairable so I selected a new pair. The day after I had my appointment, I had a phone call to say my new glasses were in and I could collect them straight away! I’m absolutely thrilled with the service I’ve received, they’ve gone above and beyond what I expected especially as I wasn’t an existing customer. I won’t be going anywhere else now. Thank you.
Keith Share
15:35 02 Mar 23
Excellent service today. Had eye test. Very relaxed and easy to follow. Then had new frames and had them adjusted and fitted on site. Great fit. Very comfortable.
John Keeley
19:28 10 Feb 23
Wonderful, very professional and friendly staff, I will definitely recommend this opticians.
Andrew Lee
15:56 12 Jan 23
Fantastic experience with very lovely staff. My glasses broke and within a week I had spoken to the receptionist, booked and attended an appointment, and received my glasses fully fit to my head. Outstanding practice with fantastic staff, Neil is an absolute gentleman and goes above and beyond in order to help the customer, as do all the staff. Recommending to friends and family, even those already at other practices.
Karen Panait
17:37 01 Dec 22
Absolutely brilliant, lovely friendly staff
helpful and chatty. Would definitely recommend to anyone. Very happy with my glasses too.
helpful and chatty. Would definitely recommend to anyone. Very happy with my glasses too.
Randy-van -bag
17:52 21 Feb 22
Wonderful, friendly staff who are very knowledgeable, and care about what they do. The eye test was a very relaxing experience, not at all stressful – if you’re worried by that sort of thing? They have a huge selection of frames and are happy to go through as many as you want until you find the right ones for you!
Excellent customer service!
Excellent customer service!
Nadia John
16:41 05 Jul 25
My husband met with Craig the Optician today for a second opinion as he has a cataract on my left eye. Really to assess any deterioration.
Craig was amazing, explained everything clearly and potential next steps. Thank you so much for your help!
Do wish we had gone here initially. He will however continue his eye care treatment and any future treatment needed for our family with this opticians, highly recommend their service!
Thank you again!
Craig was amazing, explained everything clearly and potential next steps. Thank you so much for your help!
Do wish we had gone here initially. He will however continue his eye care treatment and any future treatment needed for our family with this opticians, highly recommend their service!
Thank you again!
Aaron Lockitt
10:03 21 Jun 25
Having spent years listening to advertising about where I ‘should have gone to’ for my eye care and being rushed into contacts that were poorly fitting and uncomfortable, despite a number of refittings at different branches, I decided to come to Armstrong and North. What a difference. I was listened to, felt heard, my concerns explored and now have some very comfortable contacts I can wear how I want. Thanks so much for the high quality care!
Elaine Pitcher
13:34 30 Mar 25
I went to get my ears checked, wax removal, it was only by chance
I saw the advert on the window…So convenient in town,easy access. What a lovely lady , she explained everything.I highly recommend anyone who needs there ears checked to make an appointment, nice opticians too…
I saw the advert on the window…So convenient in town,easy access. What a lovely lady , she explained everything.I highly recommend anyone who needs there ears checked to make an appointment, nice opticians too…
R R
21:42 13 Feb 25
Booked for ear suction but initial consultation revealed it wasn’t needed and advised that the issue is probably sinus related.
Explained everything and my symptoms now make sense!!
Explained everything and my symptoms now make sense!!
Marilyn Price
17:56 06 Feb 25
I was seen promptly for my appointment. The lady was very friendly and welcoming. Everything was explained clearly and it was a very positive experience
marshall goddard
10:13 02 Feb 25
To be honest I was a little concerned about the proceedings, but I was very much put at ease by Nikki as she talked me through it ,there was no unpleasant feelings what’s so ever as soon as she finished I was feeling much better than before I went in happy days
Mls V
14:54 30 Jan 25
Booked in to have ear wax removal. Very informative and easy process, staff were great and polite.
Chris Curry
20:31 10 Jan 25
I received very good service, a problem was identified and solved satisfactorily and professionally. I dropped the score as the waiting area was very cold and when I shut the very large door I was told it could not be shut for health and safety reasons!
Carmel Reed
12:07 08 Nov 24
Great experience today! My 92 year old father was made feel very comfortable and Nic was very good with him.
Mohamed Hassan
13:53 14 Oct 24
I had a great experience with this optician. The appointment process was smooth, and the staff were both professional and friendly. The optician was extremely helpful, and my glasses were ready within a week. I highly recommend this optician for their excellent service and professionalism!
Maggie Lund
13:51 12 Oct 24
Nicola was highly efficient and very helpful and professional and totally satisfied with what she has done. Would highly recommend Nicola.
laurence doyle
10:37 03 Oct 24
Staff very professional, all stages of my treatment explained.
Will definitely use their services again.
Will definitely use their services again.
rebecca vaughan
10:19 19 Sep 24
Decided to give this opticians a try and am glad I did. I have a complex prescription and this was taken in their stride. The service I received was professional friendly and flexible accommodating my changing preferences. A good choice of frames and prices and everything done in a calm friendly way to a good time scale. Would not hesitate to use again or recommend
J H
11:02 05 Sep 24
I attended for an ear appointment and Nicki was very professional, informative and friendly.
Went into a lot of detail regarding my problem and I left feeling extremely satisfied.
Would highly recommend Nicki and the Newport branch.
Went into a lot of detail regarding my problem and I left feeling extremely satisfied.
Would highly recommend Nicki and the Newport branch.
Roger Hargreaves
10:54 14 Aug 24
Great experience, had to have three consecutive appointments for an eye condition. All consultations were conducted thoroughly and on time. I would recommend this optitions as there is no waiting time.
Gaynor Huggins
15:06 02 Jul 24
I had my ears syringed here and it was amazing plus all the staff are so lovely
David Green
14:31 27 Jun 24
Treatment for wax removal was first class. The procedure was carefully explained and carried out thoroughly and professionally.
channa wijesekera
10:28 09 Jan 24
Excellent service. I got my spectacles exactly within 1 week from the date of order placement. Friendly staff. Educated me about different options and to select my spectacles.
Channa NP19 8 DE
Channa NP19 8 DE
louise custard
14:02 11 Dec 23
Staff are extremely helpful and always a pleasant experience. They went into detail about my son’s eyes and reassured me about any concerns I had. Highly recommend.
S Kk
16:37 07 Dec 23
Excellent service, very good prices amazing quality and friendly staff would recommend for anyone to join.
Nick GR20
12:57 06 Dec 23
Pritpal has been looking after my eyes for over 15 years now. When I first saw him I was in despair because other opticians had failed to correctly diagnose what was wrong with my sight. I have a complex prescription with short sight, astigmatism and a squint and Pritpal has this remarkable ability to be able to understand not just how my eyes work but how exactly I see things and with what distortion before sorting out the right glasses and lenses for my needs. I cannot rate him highly enough for his patience and expertise – without ever any pressure to buy anything. Allthough I live across the Bristol Channel from Armstrong and North in Newport I will always be more than happy to travel to see him.
I recommend Pritpal to anyone – but especially if you have more complicated problems with your eyesight.
I recommend Pritpal to anyone – but especially if you have more complicated problems with your eyesight.
paul Hinwood
23:20 09 Nov 23
Very polite and helpful staff
Well worth joining as a customer
Highly recommend
Well worth joining as a customer
Highly recommend
Christina Millichip
11:22 03 Oct 23
Good service, quick and professional. Good personal approach and advice on picking the right frame to suit . Glasses were ready in 3 days. Fully recommended !!!!
Charlotte Sadler
18:03 27 Sep 23
I recently took my 6 year old daughter for an eye test here after she was complaining of headaches and eye pain.
The receptionists were both very friendly and welcoming, and really helpful with arranging appointments.
The optometrist was amazing with my little girl and made her feel very important. Within 30 minutes he performed several tests, diagnosed the issue, explained the need for glasses and helped my daughter choose some frames.
After returning for one further appointment the following week, my daughter’s glasses were prescribed and ready to be picked up just one week later. Incredibly efficient service.
Huge thanks to all the team, cannot recommend them enough!
The receptionists were both very friendly and welcoming, and really helpful with arranging appointments.
The optometrist was amazing with my little girl and made her feel very important. Within 30 minutes he performed several tests, diagnosed the issue, explained the need for glasses and helped my daughter choose some frames.
After returning for one further appointment the following week, my daughter’s glasses were prescribed and ready to be picked up just one week later. Incredibly efficient service.
Huge thanks to all the team, cannot recommend them enough!
Elaina Pescud
13:20 26 Sep 23
Update the lady has since apologised for me feeling that way. Will add a star for quickness in trying to resolve and also management response.
I used to like this opticians the original receptionist is so considerate and friendly but the blondlady who works there I find condescending and rude she once shouted at the poor receptionist while I was there and made me feel awkward when I couldnt afford a second pair of glasses we are homeless by the way and then today 2 minutes late because my son’s shoes broke on the way it was his appointment then had to wait another couple of minutes to speak to her as she was busy she then said because I was late in a condescending tone and there’s emergency I’ll have to rebook no problem rebook but I’m pretty sure even if I wasn’t late because my child’s shoe broke you still wouldn’t have been able to see him as it was full of emergencies apparently I don’t find her friendly or approachable and thinking of changing now the original receptionist is lovely and she handled being spoke to like that very gracefully.
I used to like this opticians the original receptionist is so considerate and friendly but the blondlady who works there I find condescending and rude she once shouted at the poor receptionist while I was there and made me feel awkward when I couldnt afford a second pair of glasses we are homeless by the way and then today 2 minutes late because my son’s shoes broke on the way it was his appointment then had to wait another couple of minutes to speak to her as she was busy she then said because I was late in a condescending tone and there’s emergency I’ll have to rebook no problem rebook but I’m pretty sure even if I wasn’t late because my child’s shoe broke you still wouldn’t have been able to see him as it was full of emergencies apparently I don’t find her friendly or approachable and thinking of changing now the original receptionist is lovely and she handled being spoke to like that very gracefully.
Mandy James
08:25 23 Sep 23
So helpful and friendly explaining everything, the headaches make sense now hahah I needed 3 different glasses and all of them were there in a few days. Wouldn’t go anywhere else top service from a really lovely team thank you 😊
Em Jay
15:08 31 Aug 23
Absolutely amazing customer service!!!
The practice is clean and the staff are extremely helpful. Took my children here to have their eyes tested and Prithpal & Jane were brilliant with them all. I cannot recommend Armstrong & North enough. Thank you
The practice is clean and the staff are extremely helpful. Took my children here to have their eyes tested and Prithpal & Jane were brilliant with them all. I cannot recommend Armstrong & North enough. Thank you
Tasmin Bezer
13:33 22 Aug 23
Lovely kind opticians. Fast service, glasses ready within the week, receptionist is very kind and helpful 🙂
Annette Macey
10:02 10 Jul 23
I booked a same day appointment. I had a very efficient test with all my questions answered. Good choice of frames and lens. My glasses were available for collection 7 days later. Very good service. Many thanks.
Marshall John
13:26 24 May 23
I had eye surgery 4 years ago and must say that the eye test I had today was more thorough than the one for surgery.
Everything was explained and demonstrated in some cases. I am very confident in recommending this practice to anyone. Any exemplary service.
Everything was explained and demonstrated in some cases. I am very confident in recommending this practice to anyone. Any exemplary service.
Vince Derrick
11:12 05 Apr 23
Excellent service. Always a warm welcome on arrival and a pleasure to attend. Been using this practice for a few years now and would highly recommend.
Jim Sadler
17:17 16 Mar 23
I’m so happy with the service today. Very friendly reception staff, and a fantastic optician who was very thorough. I’ve had some visual issues after collapsing and being seen in hospital a few weeks ago. A&N saw me under the NHS scheme. I had a morning appointment, unfortunately one piece of equipment wasn’t working and they were waiting for it to come back from repair. They did all the tests they could then later that day they rang me to say the equipment was there and I was able to go strange ght round there to be seen. Again this second appointment was very thorough and I was referred to the hospital eye clinic for a scan. I will certainly use them again, mostly due to the fantastic and friendly staff.
Bethany kruger
01:08 09 Mar 23
Very welcoming atmosphere and keen to make your experience excellent. Quick and efficient service and took time to understand your eye needs. Would definitely recommend.
Jennifer Skelton
12:59 08 Mar 23
I went today for my eye check up. Very friendly and knowlegable staff who put your mind at rest and explained about the eye examination. Thorough eye check up and a great choice of frames. Trained staff to fit your frames too. My husband and son also use this practice. I highly recommend them.
clare smitham
18:29 22 Feb 23
My son had a eye test last week he needed glasses which were ready to be picked up within a week
Excellent customer service from the eye test to choosing his frames
Staff are always friendly and welcoming
Highly recommended
Excellent customer service from the eye test to choosing his frames
Staff are always friendly and welcoming
Highly recommended
R T
11:58 19 Jan 23
When it comes to your eyes experience cannot be replaced with machines, always feel like I’m getting the best possible service. I had my eyes tested and 2 pairs of glasses for less than a 1/4 what I paid at a well known chain. Highly recommended.
Nikki Mcguire
20:59 08 Dec 22
Absolutely Fabulous place. Made myself and my daughter welcome and at ease. my daughter has MS and they took their time with her and was great. the ladies at the reception desk, helped with making sure her glasses were comfortable and they fit well.
Jacqueline williams
11:27 07 Dec 22
Visited Armstrong and North today amazing friendly professional opticians. Complete thorough eye examination done by Paul and Alex, were more than helpful. Would recommend using this opticians.
Tanya Lee
18:02 06 Nov 22
Make you feel welcome from the time you enter to the time you leave. Nothing is to much trouble, the staff are very friendly, helpful. I’ve had a few optician’s and have never been fully happy with my glasses. Pleased to say Im certainly happy now. Thank you to you all, customer service at its best 😁
Derek Anderson
15:46 07 Mar 25
My experience from the team at South Molton has been 5 stars since becoming a customer a few years ago. However, the customer service from their head office has not even been bad, it has been non-existent. If I could have given them zero stars I would have done so gladly.
In October 2024 I ordered and paid £415.00 for a prescription pair of Oakley golf sunglasses. In November, December, and January I made enquiries about when my glasses would be ready by email, calling in, and phoning South Molton. I got the same answer that the matter was being dealt with by head office with no details given to South Molton by their head office when my order would be delivered. I was informed that Oakley would not deliver any more products to Byrnes & Byrnes until Oakley were paid. I did contact Oakley direct but they informed me that as I had ordered the glasses through opticians I had to pursue the matter through them.
Last month my patience ran out and I cancelled the order and asked for a complete refund which I received with an apology from the South Molton team.
The silence from their head office continues to this day. They just took my £415, it was held for 3 months, and then returned on cancellation. No contact, explanation, or apology from head office and certainly no expensive prescription sunglasses.
In October 2024 I ordered and paid £415.00 for a prescription pair of Oakley golf sunglasses. In November, December, and January I made enquiries about when my glasses would be ready by email, calling in, and phoning South Molton. I got the same answer that the matter was being dealt with by head office with no details given to South Molton by their head office when my order would be delivered. I was informed that Oakley would not deliver any more products to Byrnes & Byrnes until Oakley were paid. I did contact Oakley direct but they informed me that as I had ordered the glasses through opticians I had to pursue the matter through them.
Last month my patience ran out and I cancelled the order and asked for a complete refund which I received with an apology from the South Molton team.
The silence from their head office continues to this day. They just took my £415, it was held for 3 months, and then returned on cancellation. No contact, explanation, or apology from head office and certainly no expensive prescription sunglasses.
Tony Lewis
17:49 04 Mar 25
My wife and I went to Thornbury Armstrong & North Opticians to have our eyes tested. We were examined by Craig. It was lovely to feel that we had a very thorough examination by somebody who cared about our eyes as much as we do !! He was also extremely helpful and informative !! Thank you very much Craig.
Suzie Mann
10:37 14 Feb 25
My husband, James, was referred by the branch in Crediton and was seen very promptly for a follow-up to cataract operations. The place was spotless, staff very friendly and professional (running spot-on for time) and used state-of-the art equipment. The examination was easy and quick with a clear recommendation for a new prescription. Guidance in choosing a new frame was unbiased and helpful with no strong steer towards the more expensive end of the range. New glasses were available within 2 weeks and, now he has worn them for a few days, it is clear they are ideal. There is no doubt that he will continue to attend this branch of independent opticians.
Gemma Canter
15:09 12 Aug 25
After struggling to find Harry Potter glasses to fit our son anywhere in Colchester, we had almost given up! Then we stumbled across Armstrong & North (inside Co-op Pear Tree), where Rosa went above and beyond—calling the manufacturer to locate the perfect pair when no one else could. Her kindness and helpfulness made his day and ours. Exceptional service! Thank you—we’ll definitely visit again. 🙂
Les Edwards
08:28 12 Jul 25
I am very squeamish and anxious when it comes to eyes but both the optician and the staff are highly professional and helpful. I felt at ease throughout and would recommend them to anyone.
Mark Bruce
16:15 26 Feb 25
I have been using armstrong and north opticians at stanway now for approximately 3 1/2 years after a number of issue at a larger name in town.
The team always do a great job for me and my family, and have gone above and beyond to find the right contact lenses for me when I was after a more cost effective solution.
Always happy to help and offer advice where they can.
Highly recommend for a more personal expedience than a larger chain.
The team always do a great job for me and my family, and have gone above and beyond to find the right contact lenses for me when I was after a more cost effective solution.
Always happy to help and offer advice where they can.
Highly recommend for a more personal expedience than a larger chain.
James Pardy
16:01 19 Feb 25
Very friendly and efficient staff. I always use these as they always get my prescription right. Other large firms that are always advertising on tv fail miserably
Tanya Smeed
19:55 24 Jan 25
After many years at this practice I had to leave as it’s taken multiple visits over three months plus and still not got contact lenses with adequate vision. Steer clear. This man hasn’t a clue what he is doing
Vicky McGowan
08:37 04 Oct 24
A slightly delayed review but our appointment a week or so ago for my nearly 6 year old was excellent. I didn’t even realize this optician had opened, I only found it through Google, but I was able to book an appointment very quickly. The check up itself was very thorough, and the optician was great with my daughter, who does not always like interaction with men she does not know. She was very disappointed she didn’t need glasses (I was not!) and the Receptionist was very kind to give her a pair from an old box of display ones to play with. Thank you, we’ll be back!
Tim Palmer
16:16 29 Aug 24
Absolutely wonderful service.
Cannot stress how helpful, friendly and patient they were with my elderly mother in law. Not the biggest choice of frames but there was something for all budgets.
Would absolutely recommend!
Cannot stress how helpful, friendly and patient they were with my elderly mother in law. Not the biggest choice of frames but there was something for all budgets.
Would absolutely recommend!
Marguerite Haddrell
18:38 05 Aug 24
Excellent service today from the Colchester branch. Lovely helpful staff who were able to offer me a most thorough eye test at very short notice. I will definitely be going back to Armstrong and North opticians for all future eye tests and glasses.
Judithmrp
16:12 05 Aug 24
Absolutely satisfied with everything. A friendly welcome, pleasant ambience. The optomotrist was very pleasant and helpful, listened to my requirements, was extremely patient and thorough. Professional throughout.
The lady who helped me chose some frames was equally helpful and took her time to ensure I was happy with my choice as well as processing the administration involved with ordering the prescription.
This the best experience that I have had at an opticians and I am happy to highly recommend Armstrong and North at Peartree Road Stanway, Colchester Essex.
The lady who helped me chose some frames was equally helpful and took her time to ensure I was happy with my choice as well as processing the administration involved with ordering the prescription.
This the best experience that I have had at an opticians and I am happy to highly recommend Armstrong and North at Peartree Road Stanway, Colchester Essex.
mark sycamore
11:13 12 Jul 24
The optician was superb, very friendly, talked me through each step and what she was going to do. This is why I prefer proper opticians and not big chains with big machines. Told me my eyes were dry and the options I had, also recommended different drops to use to suit my eyes. The whole experience was informative and pleasant.
Rachel
07:26 21 Jun 24
Have been bringing my daughters to this practice for many years, they have always been friendly, professional & helpful. Jonathan is thorough & Rosa kind & informative, highly recommend
Jo Boulter
18:36 13 Jun 24
Having taken my disabled 97 year old Dad for an eye test (undertaken well with patience and understanding), I made an appointment by telephone to return to get his new glasses fitted. I recieved a text reminder the preceding day. However, when we arrived for our 1.40pm appointment, the opticians was closed, with a scribbled hand written sign saying they had all gone to lunch and would be back at 2pm!!!!!! I removed the rope cordon so I could take my Dad, who has severe mobility issues, inside so he could sit down (there was nowhere else to sit). I then called through to the back rooms and informed the assistant who appeared of our presence. She informed us there was no-one available to help us and we would have to wait. When the member of staff who did the fitting appeared at approximately 1.55, she ignored us entirely and only came to speak to us just after 2pm. When I explained they had missed our appointment time, she merely said it wasn’t her who had made the appointment!! There was no apology. I was however asked in an accusatory tone if I had removed the rope cordon. I wonder what else I was supposed to do whilst we waited? 😡
Derek Martin
13:24 11 Jun 24
Received eye test reminder by email and an invitation to book an appointment. Booked for later that day. Friendly, polite, efficient service in a convenient location with lovely staff. Excellent.
Vi
14:37 06 Jun 24
I had recently been to Specsavers at Tollgate and was not happy with the experience. Fortunately got my money back. The place was very busy and they were short staffed. This did not effect the service at all. The eye test was very good and better than Specsavers. The time given to making my choice of frames was unhurried and patient, ditto the eye test. I have been going there for years and should not have been swayed to go elsewhere. Yes they are more expensive but the quality of service is much better. My glasses are now in the ordering process. You get what you pay for after all. If something seems too good to be true it probably is.
Eden Robley
12:30 20 May 24
Highly recommended!! So happy with the service.The Optometrist was extremely helpful, polite and knowledgeable. The receptionists were friendly and very helpful.Many thanks 🙏
Trish Wynne-Willson
19:59 03 May 24
Very professional unhurried service for the eye test, selection and fitting of new glasses.
Hilary Mcgrattan
14:58 02 May 24
As always a great service,with excellent customer service, a pleasure to deal with. 👍👍👍👍
Wendy Cooper
11:40 27 Apr 24
This was the best Opticians I have ever been to. Will definitely go there next year thank you .
josephine ellender
10:30 16 Apr 24
When I lived close by I came to Armstrong and North for an eye test.they were extremely professional and very helpful .especially Rose..
They diagnosed that I needed catarract surgery on both eyes and organised it all for me on NHS.
I have since after a stroke moved to live close to family in Chelmsford but still return to A and N to continue my yearly eye testing.
Keep up the good work.Regards.
Josephine Ellender.
They diagnosed that I needed catarract surgery on both eyes and organised it all for me on NHS.
I have since after a stroke moved to live close to family in Chelmsford but still return to A and N to continue my yearly eye testing.
Keep up the good work.Regards.
Josephine Ellender.
Jayne Jayne
13:48 04 Apr 24
Very thorough and professional. Great customer service.
Would highly recommend.
Would highly recommend.
matthew mcgrattan
10:14 29 Mar 24
As someone who needed his first pair of glasses I couldn’t of found a better place. Everyone was so helpful, I couldn’t of asked for anymore
Jeff Cotter
10:47 20 Mar 24
A fantastic service from all the team. Professional eye test, great communications and speedy delivery of my new glasses. Thank you.
Moby Cook
16:19 15 Mar 24
I recently attended the practice as an on the day booking for an eye test due to having issues with my vision. (Previously never had any issues and no eye test since a teen) There is never any queue to be seen (I also bring my children here regularly) The optometrist was so thorough and really took his time going through each test. He knew exactly the issue I was having and it appeared I needed driving glasses. Rosa then spent ages with me going through the range helping me decide what pair to have as my first ever pair of glasses at 28 yo! The staff were so lovely and I will definitely return every year now. It felt so much more personal than when I have attended various ‘high street opticians’. Thank you Stanway Armstrong & North!
Danny Butler
14:35 05 Mar 24
⭐️⭐️⭐️⭐️⭐️
I cannot recommend Armstrong and North Opticians highly enough! From the moment I walked in, I was met with exceptional service and a level of commitment that truly sets them apart. The staff were not only knowledgeable and professional but also incredibly warm and welcoming.
My experience with Armstrong and North Opticians was nothing short of outstanding. The optometrists took the time to thoroughly assess my vision needs and provided me with personalised recommendations that truly made a difference in my daily life. Their attention to detail and commitment to ensuring my satisfaction were truly commendable.
The selection of eyewear at Armstrong and North Opticians is top-notch, with a wide variety of styles to choose from. The staff were patient and attentive as I tried on different frames, helping me find the perfect pair that not only suited my face but also my personal style.
The entire process, from the eye exam to selecting frames and getting them fitted, was seamless and enjoyable thanks to the team at Armstrong and North Opticians. I left feeling confident and satisfied with my new glasses, knowing that I had received the best care possible.
If you are looking for an optician that goes above and beyond in every aspect of their service, look no further than Armstrong and North Opticians. Their outstanding commitment to their customers is truly unparalleled, and I will not hesitate to return for all my future eye care needs. Thank you, Armstrong and North Opticians, for providing such an exceptional experience!
I cannot recommend Armstrong and North Opticians highly enough! From the moment I walked in, I was met with exceptional service and a level of commitment that truly sets them apart. The staff were not only knowledgeable and professional but also incredibly warm and welcoming.
My experience with Armstrong and North Opticians was nothing short of outstanding. The optometrists took the time to thoroughly assess my vision needs and provided me with personalised recommendations that truly made a difference in my daily life. Their attention to detail and commitment to ensuring my satisfaction were truly commendable.
The selection of eyewear at Armstrong and North Opticians is top-notch, with a wide variety of styles to choose from. The staff were patient and attentive as I tried on different frames, helping me find the perfect pair that not only suited my face but also my personal style.
The entire process, from the eye exam to selecting frames and getting them fitted, was seamless and enjoyable thanks to the team at Armstrong and North Opticians. I left feeling confident and satisfied with my new glasses, knowing that I had received the best care possible.
If you are looking for an optician that goes above and beyond in every aspect of their service, look no further than Armstrong and North Opticians. Their outstanding commitment to their customers is truly unparalleled, and I will not hesitate to return for all my future eye care needs. Thank you, Armstrong and North Opticians, for providing such an exceptional experience!
Robert Byford
16:43 24 Feb 24
Armstrong and North Colchester today, just the best experience with the lovely staff, really feel looked after, thank you guys.
Len Roberts
18:07 23 Feb 24
I had a very thorough eye test by Miss Rihal. She explained everything in detail and answered all my questions. Highly recommended
Sim’s
14:32 16 Feb 24
Very thorough and professional eye test, picked up Glaucoma and instigated an appointment with the emergency eye clinic same day.
Angela Foster
16:23 02 Feb 24
I took my daughter to her appointment today, it was lovely, polite, clean and the staff were very helpful. Would recommend highly
fay mathers
10:28 27 Jan 24
I was very impressed with my visit today for an eye test. My own glasses got repaired fabulous service
Lisa Millar
09:36 25 Jan 24
Both myself and my daughter have been in the last week. Great customer services on both the desk and the optician. Would highly recommend for adults and children.
Iris S
17:13 10 Jan 24
Proffesional and friendly service, with attention to information and needs. I was made to feel welcome and a good service given without being hurried or pressurised for sales.
Jerry Woolf
19:38 05 Jan 24
I thought the staff were kind and professional, and would recommend their services without hesitation.
Christine Crow
17:12 05 Jan 24
The staff were great. Very friendly, helpful informative and kind . No rushing to get me in and out. Much better than going to a larger Opticians. Good selection of frames.Easy to park too. Many thanks
Annabel Hodges
10:10 22 Dec 23
They’re great. Communication has been really good, all the members of the team are professional and pleasant and I feel like I’m in good hands.
versionfilm
13:28 09 Dec 23
The optician and staff here are delightful and caring. My mother always comes out feeling looked after and advised, but never sold to or bamboozled with science. I know she would give them six stars if she could. Thank you to all.
roma hollingsworth
20:10 06 Dec 23
The optician was very nice and patient with me which I really appreciated…. He would double check with me that I was making the right decision and would repeat the procedure if I was indecisive to make sure I was happy…i can highly recommend him for his patience and care that he showed me and I hope he is still there for when I visit there again in the future..
i will definitely go back to him again…!
i will definitely go back to him again…!
Sally Cannon
17:50 11 Nov 23
My very first eye test here was very thorough and all the staff very polite and professional. Would definitely recommend, explained all about my deterating eyesight and why, which has never been explained before.
Cheryl Knight
10:03 06 Nov 23
So helpful and friendly. Very professional. It was the best experience of an eyesight test I have ever had and will definitely be returning and promote to others
Shirley Bardell
12:57 19 Oct 23
Very pleasant receptionist. Always a pleasure to see Neville very professional.
Smitha Rajagopalan
10:57 17 Oct 23
Excellent customer care from booking to consultation. Optician was very polite and thorough with the examinations and explanations.
Nicky Waltham
18:45 21 Sep 23
Have been with Armstrong & North for some time and their customer service and attention to detail is meticulous. I totally recommend them.
Alex Tyler
16:01 28 Jul 23
Optically fine, service appalling.
I pay for lenses by direct debit. Under the Co-op, these were posted to me and I had the facility to order replacement lenses if I lost one. When this changed to A&N, I asked for a replacement lens and was told this was ‘not in the terms and conditions’. I asked for these terms and was offered those for the supplier. When I pointed out that I do not pay the supplier, I have been ignored until I threatened to complain to the General Optical Council. Then, I received an email saying my request had been passed to their ‘customer services team’ (over a month after my original request) who would respond. The person also refuses to give their name. Very poor service.
Update: 8 weeks after the original request, I have been sent a document which 1) is not specific to the service I use, 2) contains no prices or recommended number of eye tests and 3) says I need to refer to another document (not provided) to understand whether or not a particular service is included. No progress at all.
I pay for lenses by direct debit. Under the Co-op, these were posted to me and I had the facility to order replacement lenses if I lost one. When this changed to A&N, I asked for a replacement lens and was told this was ‘not in the terms and conditions’. I asked for these terms and was offered those for the supplier. When I pointed out that I do not pay the supplier, I have been ignored until I threatened to complain to the General Optical Council. Then, I received an email saying my request had been passed to their ‘customer services team’ (over a month after my original request) who would respond. The person also refuses to give their name. Very poor service.
Update: 8 weeks after the original request, I have been sent a document which 1) is not specific to the service I use, 2) contains no prices or recommended number of eye tests and 3) says I need to refer to another document (not provided) to understand whether or not a particular service is included. No progress at all.
bob tuffen
15:33 24 Jul 23
My 3 months supply of lenses is now about a month late , every time I ring up they keep telling me I will get them next week, the service has gone right down hill since it was the Co-op
Loretta Whitfield
12:33 29 Jun 23
Great opticians. Been with them a while now. Professional, polite, knowledgeable and caring.
Joanne West
21:50 09 Jun 23
Very thorough examination.l had experienced a problem with my eyes and had to see another optician.lmpressed by concern shown.l was called at home to see how l was.Prompt service-no waiting and professional.
Eleanor Creed
08:47 09 Jun 23
Nice and local, easy to park. Friendly service and very reassuring. New glasses arrived, again easy to collect. Definitely recommend ✅
Sarah Newton
13:04 28 Feb 23
After waiting a considerable amount of time a member of staff eventually came to the desk and told me I would have to wait 15-20 minutes to be served! Not good customer service!
Seng Cheung
17:03 10 Feb 23
Frances helps me choose the correct frame for my oriental nose ,she is so helpful and knowledge. I painful bridge for years wearing glasses and now I am pain free. Thank you Frances xxx
jay james
11:55 06 Oct 22
I will never forget. My partner has become bed bound and unfortunately bent an arm on his reading glasses. I went into the shop in desperation and the kind gentleman said leave it to me and fixed it within minutes. How refreshing to find kind, thoughtful, empathetic people.
Thanks again.
Glenda
Thanks again.
Glenda
Bradley Robert Dines
09:50 23 Feb 22
Excellent Service yesterday at the optometrists!! JONATHON is a very thorough and highly recommended optometrist. ROSA is an excellent optical assistant from advising me on the best glasses based on personal preference as well as what suits my face shape etc as well as the bridge of the nose after visiting a mainstream optometrist and being left with a very red line on the nose bridge at the end of every day. Very excellent pick up service. ROSA fitted my glasses and had to make a couple of adjustments assuring me that if ever I needed to re visit, they will always be able to fit you in. My only piece of advice is to have more professional receptionist lady. On arrival yesterday, when both fitting tables were occupied , she asked me if I would be happy to have them fitted sitting up the corner on a chair (very unprofessional) Maybe introduce a third table just to avoid these embarrassing moments for the busier periods of the day. Above all this, I will highly recommended the practice and in particular – A big thank you for your professional knowledge to JONATHON & ROSA 😃
James Shephard
17:42 23 Jan 21
Took my new glasses in after our puppy had chewed them. Their magician of a technician had them repaired in a day and FOC. Took my wife’s glasses in two days later, embarrassingly chewed to pieces by the same puppy and they replaced the frames plus a new case for a very small charge. I highly recommend this branch and their very helpful and skilled staff. Great job.
Richard Bailey
12:55 28 Jun 25
Used to go here years ago. But recent visit receptionist was rude and abrupt. She needs to go on a customer service course. Went to Specavers instead.
Rose Fitzgerald
10:18 03 Apr 25
Extremely good service all staff friendly polite helpful. Very thorough eye check .
Keith Clat
14:55 28 Jan 25
I have been a customer of Robert Murrell for many year’s know and have had very good experience throughout.
Tim ADAMS
10:47 28 Jan 25
Excellent as always. We’ve been going to this opticians for years and they are always so helpful, friendly and very professional.
Even when I had an additional problem with my sight, other than regular eye tests, the referred me quickly and got it sorted with no fuss. They give you time and are not pushy when it comes to buying new glasses. Very good range to choose from too.
We have recently moved out of the area but will still make the journey back for eye examinations etc as they are so good.
Thank you.
Mr & Mrs Adams
Even when I had an additional problem with my sight, other than regular eye tests, the referred me quickly and got it sorted with no fuss. They give you time and are not pushy when it comes to buying new glasses. Very good range to choose from too.
We have recently moved out of the area but will still make the journey back for eye examinations etc as they are so good.
Thank you.
Mr & Mrs Adams
Natalie Lander
11:51 10 Dec 24
I can’t recommend this optician’s enough. After a negative experience my little girl was very nervous to have her eyes tested but from the second we walked through the door the receptionist was so welcoming and went above and beyond to help my daughter feel comfortable. The optician was so lovely and made the eye test a positive experience. She used games, a range of tools and methods to suit my 6 year old which really helped. As a family we won’t be going anywhere else now.
Roger Davey
10:55 26 Oct 24
The most thorough and detailed eye examination and test I have ever had. They have a state of the art scanner to identify many incipient eye problems. I thought it well worth having done. All staff were friendly, polite and helpful. The optometrist (Anisha) was really lovely kind and extremely professional. She explained everything thoroughly and in a way that I fully understood. I checked and they generally have the same optometrists and support staff and there (rather than a stream of locums) so good continuity of care which I value greatly. It is also very nice that they have kept the name and ethos of Robert Murrell who many local people will remember fondly.
Keith Cass
16:11 08 Oct 24
What a great experience. My first time at Robert Murrell. The staff were very friendly and efficient. The optician was fantastic and explained everything thoroughly. Highly recommended.
Maz McArdle
12:32 12 Sep 24
I found all staff to be extremely friendly and helpful making it a pleasure to attend my appointment.
Julie Nankivell-Long
12:26 11 Jun 24
Fabulous staff, very friendly and extremely helpful. Top quality standard of service
Mike Chatfield
18:45 29 Apr 24
Daughter called today for a routine test. Greeted by very nice people, who clearly and pleasantly explained why she should opt for a more advanced test, which given the explanation, was chosen. Test performed professionally and results given to my daughter – which were a great help in eliminating the cause of her ailments. Highly recommended!
Update
Called a week ago (Sept ’24) had eye examination, everything was clearly explained with as much detail as I wanted. No pressure to buy glasses – just help. All very pleasant.
Update
Called a week ago (Sept ’24) had eye examination, everything was clearly explained with as much detail as I wanted. No pressure to buy glasses – just help. All very pleasant.
Steve Wright
14:56 25 Apr 24
The service and respect provided by the staff from reception to specialist is exemplary. I will highly recommend this business to all friends and family.
Caroline Lovesey
10:38 11 Apr 24
I have use this optician for years, I can’t fault the service. The staff are always so professional, and definitely go out of their way to make you feel welcomed and relaxed. Everything is explained and a good selection of glasses to choose from
P Brine
20:50 10 Apr 24
All staff were warm and friendly. As a pensioner they showed me a lot of patience.
KZ Tandigan
07:43 28 Mar 24
Went here dec 2023 to get new glasses, cost me 493£ and paid in cash. After 4months got my refund.1st glasses arrived, couldn’t stand it at all,giving me slight headache,can’t read closer or any angle properly,I was told my eyes gonna get higher and higher grade,and if I look far away,it’s becoming blurry after just few seconds. Went back woman doctor insisted its correct prescription and they themselves don’t understand why I’m feeling that way. So I have to get home and trying it again,luckily found the replica of my previous glasses done from asda, which I haven’t worn as I didn’t like the frame on me and surprisingly when I tried it on,it was crystal clear and have no problem. Realised my prescription didn’t change and my old glasses was just full of scratches,when I tried to explain all these, Lian seemed to be tired already from me being dissatisfied and shows more frustrated than I am but trying her best to serve me well and i was grateful.owner calls me as I understand they didn’t want to refund my money back,so we agreed to make the same prescription like my previous instead,but still their practice failed to do it. 2nd glasses arrived,its blurry looking far away. Very disappointed here and tired of all the waiting so went asda and have it double check if what they made is exact like my previous,shows that its not as they printed the readings for me. Overall, Lian couldn’t handle my dissatisfaction.called her over the phone asking if she can show me at least if the glasses has same prescription like mine from the machine, but she decline to help anymore, saying its useless to talk to her anymore,but the same time she kept putting in my face how much help she was doing like it wasn’t her job anyway, and when I questioned her about it, she hang up on me!while my money still with them,find it very unprofessional. I asked for refund, was granted, but they caused me delays lots of waiting that I have to chase them for a question as to WHEN I can get it.emailed them several times didn’t get proper answer so decided to went to the store directly to deal with it. The lady with white hair, who calls herself a manager, just asked me to leave several times which is unacceptable as I’ve tried to approached lian from what happened in the past. As a manager,you dont interfere rudely and asked client who you haven’t given a refund yet to leave several times. You should ask how you can help, and talk gently. Shows that the manager can’t handle more customer complaints as she even threatened to call a police if I don’t leave,seriously?because I was asking for answers?I told her to go on and call the police and she called the owner instead.,she probably realised police won’t deal with this matter, owner talk gently and kinder,and ses to refund the money today by lunch. So my question HOW CAN YOU NOT REFUND THE MONEY MUCH EARLIER AND HOW COME I HAVE TO MAKE SERIES OF EMAILS AND DO NOT GET A RESPONSE AS TO WHEN, THE FACT THAT YOU CAN SEND IT RIGHT AWAY ANYWAY.Conclusion: i came here as I thought it’ll be expensive so probably its better than asda,shows that its not about it. Plus behaviour of staff were good if you’re satisfied with their service,and you can’t express dissatisfaction especially with the thin, lady with white hair as how she dealt with me was unacceptable. Problem is they failed to deliver results. And as a manager, she coukd have dealt with this better, especially answering to emails. Not impressed and lost my trust.
Stuart Deer
13:42 23 Mar 24
Very friendly & competent staff. Pleased with the examination process & the quality of my glasses.
sherman reid
13:18 09 Mar 24
The staff at Robert murrell are very friendly and welcoming I would recommend have your eye tested there
Philanthropist Folake
20:01 04 Mar 24
Excellent service with great explanation of the findings from current eye test
Curtis Savage
10:30 13 Feb 24
Extremely helpfull, polite and professional. Very informative in results. Thank you.
Gill Heath
13:13 10 Feb 24
Would never go anywhere else for my eye test. The staff are patient, kind and thoroughly professional. Thank you all of you.
Bakul Hindocha
10:38 07 Feb 24
The staff were very friendly & efficient. The eye examination was thorough & every detail explained nicely. There was a good choice of frames & the different options of glasses available explained. Very pleased & happy with the service & experience. Would definitely recommend & use again.
Christine Hewison
16:23 30 Jan 24
The staff are very helpful body knowledgeable nothing is too much trouble. The optometrist is excellent I would recommend this opticians highly
Brian Minett
17:10 24 Jan 24
Appointment carried out to time . Staff very thorough and whole eye test procedure clearly explained as were the results.
Roger Overy
18:09 10 Jan 24
Always helpful, no problem too big.
Anisga, the optometrist explained everything, even showed me some “birthmarks”. Debs and her colleague very helpful
Anisga, the optometrist explained everything, even showed me some “birthmarks”. Debs and her colleague very helpful
Taben Exeter
06:43 10 Jan 24
Very welcoming and professional set up.
From the initial tests, right through to purchasing new glasses for revised prescription, it was a breeze with great service throughout.
From the initial tests, right through to purchasing new glasses for revised prescription, it was a breeze with great service throughout.
Emma Astell
21:37 09 Jan 24
Very efficient and friendly staff. The new machine added recently in this optician’s is a bonus. The optician is very knowledgeable.
Emma S
16:49 08 Jan 24
Friendly and knowledgeable staff. Very helpful. Talked me through tests and the results. Made me feel at ease.
malcolm stanley
17:50 21 Dec 23
The optician lady, that saw me, was marvellous and very knowledgeable and helpful.
They don’t just try to sell you a pair of glasses, like, say specsxxxxs. I was very pleased with them AAA
They don’t just try to sell you a pair of glasses, like, say specsxxxxs. I was very pleased with them AAA
jonathan oborne
15:09 27 Nov 23
An excellent experience, with efficient, knowledgeable and friendly staff members. I recommend them 100%.
Colin Wheeler
17:23 24 Nov 23
Very good service. Excellent Optician. Very good consultation with clear explanation. Good car parking.
Phil Watson
10:02 22 Nov 23
We cannot recommend this Optometrist highly enough. All the staff, Debbie, Lianne, Karen & Anisha have been very helpful over the years for my whole family. Please do make a visit to get your first class care.
C V
13:39 20 Nov 23
Very professional, very pleasant. Just had my biennial eye test, and opted for the full eye test over & above the NHS one. Highly recommended.
pauline mcmanus
16:53 30 Oct 23
Excellent eye test and reception staff fantastic. Would recommend. Staff Debbie, Karen and Alisha absolutely helpful.
Trevor White
10:00 24 Oct 23
A brilliant optician called Alisha who was so lovely,her caring and thoughtful manner was exceptional and her professionalism was outstanding.I would highly recommend the practice and in particular Anisha to anyone 10-pou of ten for the service she provided.
Ken Cloke
14:45 08 Oct 23
For me an excellent Optician experience . Professional , efficient , helpful, patient and very nice people. Highly recommended .
Mark Tarrant
15:10 02 Oct 23
My experience was above and beyond staff are very knowledgeable and friendly.The optometrist is such a lovely lady very personable and listens very careful what you have to say
Claire Tarrant
14:22 02 Oct 23
Lovely staff. So welcoming, friendly and extremely knowledgeable. Recommend unreservedly. We come to the Swanley branch from Bromley particularly because of the service.
Rory Skinner
19:51 08 Sep 23
I was very happy with my service today from Anisha the optician and also the other staff in reception. The service is high quality, very caring, well explained, and they took the time to listen to all of my concerns without rushing. They have all of the new up to date technology which is effective. Would highly recommend and will always be going back here in the future.
Cathy Parkinson
18:49 05 Sep 23
Brilliant service. I had suspected retinal detachment. I was seen promptly, given good diagnosis and was referred urgently to hospital. Very kind, professional and accurate!
Brian Sidell
11:25 26 Aug 23
This was only my 3rd eye test, the first two , one by a major chain the other a small private opticians made me feel like cattle being herded.
Robert Murrell’s staff took the time to explain everything, from what each part of the eye test did and to sizing and styles of glasses.
Brilliant
Robert Murrell’s staff took the time to explain everything, from what each part of the eye test did and to sizing and styles of glasses.
Brilliant
Ronald Wells
12:07 24 Aug 23
Very welcoming staff.
Actual optometrist was very patient and accurate .
Altogether a very pleasant experience.
Highly Recommended.
Actual optometrist was very patient and accurate .
Altogether a very pleasant experience.
Highly Recommended.
Kathryn Crockford
17:00 19 Jul 23
Brilliant. Great at customer service and the ladies who work there are very nice. The eye doctor lady was also very lovely and nice to me. I like my new glasses too. By Xander age 11
Pauline West
08:33 22 Jun 23
Very helpful and pleasant receptionist and couldn’t fault Anisha so helpful and professional. My only concern was the gentleman who helped me choose my frames. I chose a pair costing £139 and after a few minutes with his calculator he said that will be £273 pounds, when I asked him how that was made up he just said lenses are £62 pounds,I replied 139 + 62 still doesn’t add up to £273, then he said that was for each lens, I said okay and paid. When I got home and checked my receipt I found 2 amounts for £5 added.. it would be good to get an explanation to know what we are being charged for.
Maureen Williams
08:50 20 Jun 23
An extremely good experience, excellent reception staff, Ophthalmologist explained everything she was doing in a very clear and informative manner, nothing was rushed, and no pressure to have new glasses, all in all, very impressive service.
Mark carter
12:55 19 Jun 23
Both Ladies working there on this day I visited were extremely helpful and Karen who was on reception that day was extremely welcoming and was patient while I tried various glasses on kept saying no rush, thoroughly recommend the branch
Kim Button
14:42 13 Jun 23
Excellent atmosphere and patient interface. Still waiting, however, for a referral notice for a condition identified nearly a month ago by your practice.
Mick Wilder
18:16 11 May 23
Great service, lovely people. Always add the personal touch and give good advice. Good range of products and frames. Admittedly not the cheapest in town but the great service outways this. I would highly recommend.
Barrie Wigg
11:45 08 Apr 23
I have been a customer for 25 years at Robert Murrell. This new Armstrong and North practice is as good and in some ways even better.
The staff are friendly but very professional. The optician , Amish has a lovely manner, and is so helpful. She explains things well and I am extremely impressed with her skills and knowledge.
Debbie on reception is very welcoming and friendly. She is very experienced and Knowledgeable on the products.
Visiting this practice is a real pleasure.
The staff are friendly but very professional. The optician , Amish has a lovely manner, and is so helpful. She explains things well and I am extremely impressed with her skills and knowledge.
Debbie on reception is very welcoming and friendly. She is very experienced and Knowledgeable on the products.
Visiting this practice is a real pleasure.
Susan Tydeman
18:17 30 Mar 23
We have been coming to this opticians for a number of years and Debbie and staff are very helpful and friendly and efficient. Aneshia the optometrist is very professional and knowledgeable and is easy to talk to.
Chris Mihill
11:54 09 Feb 23
I have been coming here over 25 years.Its the first time I have meet Anisha the optician,Mr Murrell would be proud of her.Shes very polite and caring, and explains everything shes doing really well.
PHIL HOLLAND
16:52 08 Dec 22
Thorough, friendly and professional testing. Both.optician and staff are informed, helpful and cheerful. Will certainly go there again. Highly recommended.
Marion Holland
16:41 08 Dec 22
Excellent highly recommend such lovely optician and staff very thorough check.
Elaine Sharp
17:27 21 Sep 22
I would like to say how very helpful your receptionist was today helping me to make my new glasses more comfortable. Impressed by the service.
nik Mc
07:43 18 Mar 22
I’ve always taken my children here as they are fantastic with them. They go over and above board to make my girls feel comfortable and are happy. Since the owner retired, they have some new staff, and it’s still always the same amazing service. Always polite, helpful and engage with my children.
Jerry Richardson
10:33 04 Sep 25
Very friendly and efficient service – thanks to Craig for very clear explanations and advice
Use your high street opticians or lose them!
Use your high street opticians or lose them!
Lorraine Franklin
13:43 10 Jul 25
Eye test appointment today, both Hemali and Dion were excellent, very happy customer🤓
Danny Bonnett
16:02 02 Jul 25
I had an eye test ahead of ordering some new glasses. The optician was very clear and efficient, explaining changes to my prescription, and the benefits and disbenefits of the ‘occupational’ lenses that I had requested. I was then measured for the new glasses by Dion, who was knowledgeable about the environmental implications of my frame choice. Booking and reception also efficient, effective and polite.
Tim Hancock
21:43 24 Mar 25
Have been using the Thornbury branch for several years . Absolutely brilliant service! I bent my glasses badly and needed fixing. Fixed in great time and didn’t even charge ! Highly recommended !
Laura Sayers
12:07 07 Mar 25
A very good experience. The audiologist was very patient, put the client at ease and explained everything that she was doing during the wax removal procedure. Friendly, considerate and very knowledgeable. Highly recommend.
Beverley Stevens
08:29 15 Jan 25
Pleasant staff.
Difficult to get to due to our local branch being shut, which makes it hard to pick up replacement lenses due to work commitments. I’ve been without new lenses for 8 weeks.
Difficult to get to due to our local branch being shut, which makes it hard to pick up replacement lenses due to work commitments. I’ve been without new lenses for 8 weeks.
Edna Moles
12:34 30 Nov 24
Explained everything clearly. Didn’t hurt and plenty of helpful advice to stop build up of wax going again in 6mths for check up
Fred Smith
16:41 07 Nov 24
Nice relaxed environment and very professional . Great staff and specialist skills.
Pauline Neck
15:48 11 Oct 24
This is a local opticians for us and have always been treated with help and respect. The optician described all the procedures as she progressed and answered any questions I had. Very happy and no reason to go anywhere else. Thank you
Jenny Gilbert
11:01 03 Oct 24
I am very pleased with the service I received yesterday at Armstrong & North Opticians. The reason for my visit was to discuss new glasses, but I was advised to have an eye test before choosing new glasses. This meant I would have had to rearrange another appointment. However, because there had been a cancellation later on, I agreed to take this.
The eye test was very thorough & the optician explained everything to me, & answered all my question in a way that I was able to understand. I had a very similar experience with the technician who helped me choose new lenses. Thank you.
The eye test was very thorough & the optician explained everything to me, & answered all my question in a way that I was able to understand. I had a very similar experience with the technician who helped me choose new lenses. Thank you.
Hassan Kahal
11:58 14 Sep 24
The experience was average. The optician did what she needed to do and she was polite and professional but she seemed not interested in the job, somehow in a rush, and her demeanour lacked warmth.
Matt Thomas
11:30 28 Aug 24
Appalling point blank refusal to make reasonable adjustments to accommodate a disabled child’s booked eye test when the shop was empty and the optician sitting doing nothing. I will never use this company again.
David Wares
11:57 19 Jul 24
Excellent service from all three staff. Friendly, all very clearly explained and will certainly use again.
Carole Rivers
14:10 05 Jul 24
Thank you so much to this lovely team for your caring approach , for listenening and for all the help you gave me in an effort to resolve negative issues I experienced following an eye test and purchase of glasses elsewhere!
Tomaszc was really calming & reassuring when I first spoke to him about the problems I was experiencing and suggested a next day appointment with Paul for a re test .Paul understood I had gone to him for a 2nd opinion and remained very professional throughout .
Tomaszc was really calming & reassuring when I first spoke to him about the problems I was experiencing and suggested a next day appointment with Paul for a re test .Paul understood I had gone to him for a 2nd opinion and remained very professional throughout .
Margaret Bidwell
14:12 02 Jul 24
Eye test very good. Whole experience including choosing new glasses very easy ,and professional. Will definately return.
Allan Douglas
20:21 17 Jun 24
Very good eye test and service but I feel grossly overcharged.£420 for varifocal lenses (no glasses?). Specsavers offer free verifocals lenses if you buy glasses from their £69 range or above!!!
Annis Clarke
12:32 07 Jun 24
Seem promptly yesterday for my appointment. Plenty of time to look and try frames
sylvia whybrow
16:27 26 Apr 24
First time visiting Armstrong North opticians in Thornbury. It was welcoming lovely and clean presentation and friendly staff. The eye examination was carried out by Ridhwan Ali who was friendly and professional and explained the results of my examination and the different areas within the eye. I will certainly return for future examinations. I highly recommend. Thank you
Jenny Nichols
14:52 17 Apr 24
I found it a very unusual experience but I was informed of all that would happen. In my case It was such a great relief to hear properly again! I will recommend it to anyone who needs this service. Thank you.
Sally Heath
17:06 19 Mar 24
Booked a hearing test but needed wax removed. All done very efficiently and kindly
Penny Preedy
15:35 19 Mar 24
I found the whole experience very well managed. The procedure was explained very well by Nicky & thr actually process went smoothly
Alan Sutton
09:40 14 Mar 24
Had an appointment with Nicky re wax in ears / general ear health. Received a very friendly and professional service. Particularly reassuring was the equipment used to picture / video the ears before and after the wax removal. Will definitely be back.
J HH
00:37 26 Jan 24
Was seen at short notice for earwax removal. Very professional and friendly operative. Good kit.
Sarah Redmond
13:15 22 Jan 24
Armstrong and North Opticians always the best service and prices. Simply the best.
Heather Young
12:29 12 Dec 23
I was seen promptly and had a very thorough eye test, including checking field of vision and eye pressure. I felt relaxed, under no pressure and was very satisfied with the results – only marginal changes in my vision, so no new spectacles required.
PETER JACKSON
11:10 01 Dec 23
First class service from Ms Nicola Ford, who cleaned out the disgusting gunge from my ears (she showed me the videos, before and after) on Wednesday Feb. 19th 2025. A lovely, jolly, competent lady.
Peter Jackson
Peter Jackson
Linda Felton
16:22 23 Nov 23
Very helpful and friendly staff especially when choosing new specs!
Wonderful optician, very knowledgeable thank you
Wonderful optician, very knowledgeable thank you
Margaret Rainey
09:56 21 Nov 23
Very thorough examination by optician Kirsty George, understanding and helpful advice on my concerns. No pressure to have new specs unlike Specsavers. Excellent experience.
Linda Thornton
12:19 11 Oct 23
Very professional and thorough. Appreciated that my blind therapy poodle could stay with me. Thank you so very much.
Tony Jarvis
10:00 30 Sep 23
Very happy with the eye test and new varifocal glasses. After struggling for 3 years with glasses from Specsavers I can now see much better and without eye strain. (The eye test at A&N quickly identified a difference in the prescription for one of my eyes compared to that from Specsavers which has really improved things)
Tom Keates
15:10 24 Aug 23
Efficient and friendly service. Good adice and speedy arrangement of second opinion from the eye hospital
Mark Rouse
11:34 02 Jun 23
The eye examination was very professional. The examiner was informative and understanding. The glasses were ready in only 2 days which was amazing and much appreciated.
Clare Williams
11:59 01 May 23
Staff are always very courteous and professional. I feel confident to have my eye exams there.
Abbie Ward
11:55 21 Apr 23
One of the residents in badminton place care home asked to out the following review on “
The service was great nothing was a trouble and they fixed both my glasses in great time and were very helpful. Great opticians
The service was great nothing was a trouble and they fixed both my glasses in great time and were very helpful. Great opticians
John Hancock
10:56 28 Mar 23
Thorough, efficient, and friendly sight test, examination, and fitting of spectacles.
Mike Ruse
17:51 16 Mar 23
My glasses fell off my head and one of the arms had fallen off. I had tried to reconnect the arm but couldn’t see what I was doing (always tricky doing something fiddly when you can’t see what you’re doing), so I took them in to get them repaired. A very kind member of staff called Nick fixed them for me and didn’t charge me anything. Nick you are a star… Many thanks.
Anne Parkin
20:57 08 Nov 22
I called in today to see if I could get my my Dads glasses fixed. Without a second word they took the glasses and fixed them with a new arm
Fantastic service!
Fantastic service!
Nikki
18:34 22 Sep 22
I legit wouldn’t go anywhere else now. They are happy to deal with minor repairs and adjustments there and then if they are able to and seem 100% committed to getting the glasses right.
Phil Jones
12:14 07 Mar 22
I’m very impressed with the repair they carried out on my glasses frame very quickly whilst I waited. P J
Lynne Tucker
11:36 31 Jul 21
The Thornbury location is easy to access – parking etc – and the staff are very helpful and friendly. The optician I saw was knowledgeable; professional and made me feel relaxed and comfortable. I would recommend this practice to my friends.
Jane Seward
08:03 15 Apr 25
I was able to share my pleasure of having had my cataracts done a year ago and the optician was pleased to report my eyesight was really good. Always had good, efficient and kind service from Armstrong and North in Weston-super-Mare and would thoroughly recommend them.
pauline day
14:26 13 Mar 25
Very friendly and very professional. Explains everything that is going on with health as well as your eyes. Excellent service
Patsy Tozer Tozer
11:53 27 Feb 25
Ive been using Mr Presdee for eye tests for at least 10 years & he’s always very professional honest and friendly .i get tested for Glucoma as my mum has it too .I’ve had the last pair of glasses for last two years now .I’ve been advised on my eye pressure that is sometimes high .i feel confident going to this opticians .
Karen Lane
11:39 25 Feb 25
Professional, thorough, kind and friendly – thank you for an excellent service!
Laura-Grace
13:10 18 Feb 25
Lovely, friendly staff always helpful and non judgemental. Me and my mum thank you for your professionalism! Highly recommend Armstrong and North opticians!
francesca Lord
10:02 08 Jan 25
All the staff are amazing extremely helpful explain the process every step of the way they show how they work really well as a team
Carol Webb
19:26 18 Dec 24
Phenomenal opticians in Weston Super Mare who always go the extra mile to ensure you come away with the best eye sight prescription possible. Absolutely faultless every time I visit. Extremely reasonably priced frames and lenses.
Sue Hogarth
09:27 11 Dec 24
Excellent, thorough service as always. Really feel that there is no pressure and you have plenty of time to ask any questions. Everything is always well explained
Barry Taylor
10:10 13 Nov 24
I have been using this practice for several years and always they have been very helpful and hope to continue to use them.
Trina Bloomfield
13:59 03 Sep 24
I’ve been going here for quite a few years now and have always received a first class service every time. Highly recommended.
joan Hilton
10:06 22 Aug 24
Everyone so friendly at this opticians .nick presdee does a very thorough eye check .I would not go anywhere else ,
Stephen
11:15 14 Aug 24
Called in last Friday (August 9th) whilst passing, on the off chance that they might be willing to adjust the frames of my specs that had become loose over time.
After overhearing the conversation I was having with the receptionist, a gentleman appeared from the back room and kindly offered to see what he could do.
Within five minutes, he’d done the business and wanted no payment for the adjustments, even though the specs hadn’t been purchased there.
If this is the sort of customer service and helpfulness this optician offers, I would highly suggest giving them a go…
After overhearing the conversation I was having with the receptionist, a gentleman appeared from the back room and kindly offered to see what he could do.
Within five minutes, he’d done the business and wanted no payment for the adjustments, even though the specs hadn’t been purchased there.
If this is the sort of customer service and helpfulness this optician offers, I would highly suggest giving them a go…
Helen Lewis
09:27 24 Jul 24
I had my glasses & contact lenses check up recently in Weston-super-Mare. Everyone who works there is so helpful & friendly. It’s always a positive experience when I go in. Looking forward to my new glasses arriving soon!
Steve Harley
14:05 23 Jul 24
Just the best
Such relaxing atmosphere Maria who served me was so attentive and I felt like she knew exactly what I was looking for and within my budget. A pleasure from start to finish. We’ll done .
Five stars from us.
Such relaxing atmosphere Maria who served me was so attentive and I felt like she knew exactly what I was looking for and within my budget. A pleasure from start to finish. We’ll done .
Five stars from us.
Margaret Simpson
10:34 17 Jul 24
I’ve been with this optician’s for years (under different ownership’s) and always experienced great service. Both for contact lenses and specs. Staff have always been professional yet friendly and obliging.
Daren Kershaw
15:26 07 Jun 24
I always find having my eyes tested reassuring and satisfying knowing my eyes are as good as they can be and I’m in good hands especially being diabetic so it’s always good to know if there’s anything going on with any part of my eyes that’s good or bad plus all the staff are polite helpful and professional so overall it’s always going to be a five star experience ⭐⭐⭐⭐⭐
Brenda Holttum
10:40 22 May 24
The optician is very professional and helpful
The atmosphere is more relaxing than the larger opticians in Weston-super-Mare
The atmosphere is more relaxing than the larger opticians in Weston-super-Mare
Jo jupiter
12:01 24 Apr 24
I have been coming here for quite a while and the service and staff are always excellent
Tony Syms
14:28 28 Mar 24
Very professional and friendly service. Would always recommend Armstrong And North.
Matt Hodges
14:06 26 Mar 24
Very professional and friendly opticians who carry out a thorough eye test and give great advice. Couldn’t ask for me. Highly recommended.
mary bale
18:02 04 Mar 24
Last year, I went to this optician and asked them if they would be able to fix a pair of my glasses, as a scew had come out,on one of the pads that held my glasses on my nose. The Gentleman who helped me said of course! I was impressed how professional he was and quickly repaired my glasses, free of charge! I had asked a couple of bigger opticians on the high street if they could help. But they were not interested!
I went last week and had my eyes tested, from the moment I walked in I was greeted by a receptionist who immediately put me at ease. I asked about new frames, and she kindly helped me and gave me her valued opinion. I then went in and had my eyes tested, Every step of the test was expained and advise was given to me.
I was then measured for my glasses and again was made to feel at ease.
I must admit it was so different in comparison to the bigger opticians.
I would highly recommend this opticians. They provide an old fashioned personal service. You are not just a number!
I went last week and had my eyes tested, from the moment I walked in I was greeted by a receptionist who immediately put me at ease. I asked about new frames, and she kindly helped me and gave me her valued opinion. I then went in and had my eyes tested, Every step of the test was expained and advise was given to me.
I was then measured for my glasses and again was made to feel at ease.
I must admit it was so different in comparison to the bigger opticians.
I would highly recommend this opticians. They provide an old fashioned personal service. You are not just a number!
Dee Neale
10:17 28 Feb 24
I have used this practice for many years, the service is absolutely excellent, caring, helpful, professional and up-to data facilities that cannot be bettered.
I would thoroughly recommend them
I would thoroughly recommend them
Susan Rose Clarke
22:13 13 Feb 24
Iv been a patient here for 20+ years, I am always treated with respect and efficiency
Marion Henry
12:02 31 Jan 24
Really good appointment, very thorough and puts you at ease as always fully explains everything.
ernie mansfield
12:14 30 Jan 24
First ever eye test. Was put at ease instantly.
The optician explained everything he was doing as he was doing it and explained a lot of information about eye health.
The optician explained everything he was doing as he was doing it and explained a lot of information about eye health.
P K
08:27 20 Oct 23
I have used Weston-super-Mare practice for many years, the staff are always friendly, helpful and very knowledgeable. I wouldn’t go anywhere else.
Alun George
13:54 11 Oct 23
Booking my appointment was straight forward. I was greeted by friendly staff when I visited the premises. I was made to feel at ease during my eyesight test, explanations were given throughout the process and any questions I had were addressed.
Nicole Boothway
05:44 02 Aug 23
My experience was really good. A very friendly office. The optician was excellent, he was extremely thorough, knowledgeable and client friendly. He had the perfect approach and made me feel calm, relaxed and safe. He had also previously referred me to Bristol Eye hospital and his concerns had turned out to be.correct. I cannot recommend them highly enough.
Robert Ubank
15:09 31 Jul 23
Excellent practice, receptionist very helpful and chatty. The optician was extremely knowledgeable and I didn’t feel pressured to buy glasses unlike some others in your high street.
K77L L77K
13:35 31 Jul 23
Brilliant experience in the place where opticians actually care about you, unlike the Specsavers.
Geoff Beaven
13:39 17 Jul 23
As usual my eye test was very professionally carried out and I am now waiting for my new lens The cost was high but hopefully the new lens will be worth it
I would recommend Armstrong and North to my friends
I would recommend Armstrong and North to my friends
Marie Hodges
07:37 03 Jul 23
Excellent service from Armstrong and North. Nothing is too much trouble for them .
Felt like a valued customer as un hurried . Would highly recommend
Felt like a valued customer as un hurried . Would highly recommend
Ian Parker
16:49 25 Jun 23
I have used this optician for many years and would strongly recommend it to anyone. All the staff are great and Nick performs the test in an unhurried way and addressees any concerns one may have, in a concise and professional manner.
Best in Town.
Best in Town.
Pastello “Mi Amoré”
17:25 23 Jun 23
Really helpful when doing eye-tests, felt calm and relaxed. And didn’t even know before i went here that you can just change the lens without having to get new frames!
Lorraine Clapp
10:31 20 Jun 23
I have been going to this opticians for a very long time and have always found them to be very polite. Professional but always friendly explaining every part and answering all my questions.
Stewart Ogston
11:17 19 Oct 22
Many thanks to all the staff at the weston branch..on his annual eye check Nick noticed something not right in callums right eye…and rang the eye hospital in Bristol to expect him the following day..where they identified the beginning of a detached retina..and yesterday completed the op successfully
Bob Stagg
16:42 12 Oct 22
Been using these guys since moving here 7 years ago . Always friendly and professional. Recently had small problem with my glasses,fixed without charge.
Highly recommend.
Highly recommend.
greg
06:50 24 May 22
I went in for a routine eye test last week. I found everyone both Friendly & professional. All were Eager to help. I felt like i was treated as a valued customer unlike the huge high street chains where i was just a number on the list. Armstrong and North gave the best of old fashioned customer service with the best of modern technology and expert advice.
Sharon Lee
16:23 26 Nov 20
This opticians is amazing, the staff are lovely when they greet you and nothing is too much trouble. Nick and the team are amazing and always give you full care and reassurance.
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Roger Claydon
17:43 02 Jul 25
Nice staff and a thorough eye test. I needed to change my lenses which were quite expensive for a standard specification.
Robbie Robinson
18:20 28 Mar 25
Excellent service as always. Not kept waiting past my appointment time. Will use again!
Colin Adcock
09:49 06 Mar 25
Very good service by booth the ladies and the optitian.
Very pleased with the glasses especially with the fit.
Very pleased with the glasses especially with the fit.
Based on 7 reviews
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Frank Tanner
15:01 09 Nov 23
Very good professional service from the moment you get inside the door till when you leave. Added bonus if you’re lucky you can park literally outside the door.If not just across the road.New staff and they are all excellent 👍
Mike
15:15 22 Sep 22
After some difficulty contacting Reception I eventually I got a prompt appointment with the optomoterist, Barbara, who gave me a very comprehensive and thorough check. 5 stars for Barbara, rather fewer for reception, I’m afraid.
Sara Dorney
23:12 28 Sep 25
Have used Armstrong & North for a few years now for myself & my sons, I can’t fault them they are excellent with my sons who have additional needs. Especially Paul & Ross but all the staff are really helpful & friendly.
Sarah Boulton
15:19 10 Sep 25
Excellent service from Rebecca and the team
Thoroughly recommend the extra OCT/Optomap screening. There is a charge but it’s worth every penny for an in depth picture of the inside health your eyes. Brilliant technology
Thoroughly recommend the extra OCT/Optomap screening. There is a charge but it’s worth every penny for an in depth picture of the inside health your eyes. Brilliant technology
Lloyd Buckingham
15:29 15 Aug 25
Ear wax blocked up my hearing completely in my left ear. But the Amazing Nicky, got to work on it, with her professional skills. And hearing Is back.
I will be recommending Nicky to all my friends for sure. She’s a life saver.😊
I will be recommending Nicky to all my friends for sure. She’s a life saver.😊
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