Optical Assistant

As an Optical Assistant at Armstrong and North Opticians, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments.

What we would like our candidate to be able to do

• Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
• Great communication using language understandable to patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
• Ability to work as part of a team, with colleagues across the whole practice
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• Confidence and enthusiasm
• Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them.
• Arrange and maintain the practice’s look and feel, keeping it organised and stocked.

Benefits

• Pension scheme
• Private medical cover
• Paid sick leave
• Staff spectacles and family discount

Hours

Full time 37.5hr

Salary

Starting £11.44 p/hr