We will be updating this page throughout the day, please check back regularly as we will try to give as much helpful advice as we can.
COVID-19 guidance has forced us to reduce our service to emergency appointments only. All Emergency appointments must be arranged by telephone before you go to the practice.
If you do attend an emergency appointment, we have put in to place a series of precautionary measures to ensure the wellbeing of our patients and staff. This does not affect any of our services to our patients.
We have amended how our appointments work to give you more time before the next patient attends to reduce crossover times. In between appointments, our staff will clean all equipment that you may encounter during your appointment.
All frames handled by patients during the visit will be sterilised for at least 15 minutes before placing them on display.
It has been advised that soap and water reduce the risk of transmitting the virus so we advise all patients and staff to wash there hands before and after an appointment. Hand sanitising gel is also available.
Helpful link to washing your hands guide.
We are constantly monitoring the NHS and government websites to ensure we are offering the best advice and service we can to our patients.
Please do not book or attend an appointment if you have recently started to experience the most common symptoms of coronavirus (COVID-19):
- new continuous cough
- OR high temperature
If you have these symptoms, however mild, the advice is to stay at home and do not leave your house for 7 days from when your symptoms started. If you live with others, 14 days is the recommended isolation period.
You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days, contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.
If you feel that your eye appointment is an emergency, please contact your nearest practice and we will advise you on the best course of action.
Find out more about coronavirus.
What to do if you are not sure if it is an emergency.
If you are unsure if your eye health is at risk, please call us to discuss your concerns. One of our customer service team will take as many details down as necessary and pass them on to one of our clinical team. If the clinical team believe your personal situation is an emergency, they will contact you directly and arrange an appointment. If it is not an emergency, they will give you the appropriate advice.